We were one of the first guests to arrive this season. Bubbly on arrival and shrek and alex the lion out of madagascar greeted us off the coach which my daughter was chuffed to bits with!
Reading some of the reviews i was a bit concerned at first but i thought i will give this a chance as everyone thinks differently.
I will start with a few problems we encountered:
As we were there right at the start of the season, things were not ready. The heated pool
wasnt heated and at this time of year when its cooler thats what you need so my daughter was in and out a lot at the beginning of the holiday when the weather wasnt so clever as she was too cold. This was brought up with the rep who took it a bit personally as a few of us complained to him and in the end he did offer us the room on the last day saving £70.
The waterpark on site was also closed for the first 2 days as the cleaning pump was broken so the pool was dirty and when it did open the water was still dirty so again this was mentioned to the rep. Telling a 4 year old they cannot use the waterpark isnt easy! When this did open it was great, although they opened it late on the first day and shut it early just as the kids were all going in, 5 minutes later they turfed them all out to close, which we all thought was a bit mean seen as they hadnt hadit for the beginning of the week! The first choice team and staff were at the copmplex the week before it opened to customers so they shouldve been prepared for us coming, not doing all this when we arrived as we were only there for a week so is a chunk out of the holiday.
On another dayv we were unable to use another pool as when they were cleaning it, they accidentally pumped something in and the water went black. I sound like i am whinging, but what i am trying to say is by the end of the week, apart from the heated pool, everything was in order and when it is in order, the place is fantastic. I would definately go again but not until at least the end of may when all the teething problems are over! The heated pool still hadnt been fixed by the time we left yesterday and because of this we were told we were able to take our kids in to the deluxe pool, indoor where its usually adults only (which i am sure the adults wouldnt like!) but again, once some friends we met went, they got in th pool to find the hesting was out of order there too!!!
As for the staff, i couldnt fault them. The local staff are soooo friendly, and its not a false friendliness, they are genuine and great with kids! they really fus over them! The entertainment team were great. They keep the kids entertained all day in kids clubs, at night with the widgets shows and were fab with them. They also dress up regularly and walk round the complex greeting the kids!
Our rep was ok, but as i mentioned, he obviousy isnt yet trained to deal with complaints as he flounced off in a strop when we spoke to him!
The food was lovely, We didnt even eat in the greek or italian on the complex as we enjoyed the restaraunt so much. Such a big choice and you have to try the choc cake! yum!!!! Oh and the pina colada's are to die for!
I did the high ropes activity which was great - i was very brave! its scary stuff!
There isnt much to do in the town, a couple of shops and bars but its set in the mountains which is so lovely to look at all the time. I didnt venture to the beach as we were told it wasnt much to look at and mostly shingle, but to be honest, when you are in this place, you dont want to go out as there is so much to do! There is also a kids park and cinema.
We thought it was exc;lusive to first choice, therefore no other countries would be there, but we were wrong! We were inaded by rude russians and germans, who dont know how to queue so a few people had a run in with them!
Anyway, i have written an essay but i just wanted to share my experience. Despite the problems at the beginning, i would definately rate this a 5* and will be going back, but a bit later in the year next time! If you have kids, you will love this place - give it a go, were glad we did!!!!
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- Also Known As:
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- Holiday Village Rhodes Greece