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“Fabulous holiday a few minor niggles.”

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Atlantica Imperial Resort & Spa
Ranked #1 of 34 Hotels in Kolimbia
Certificate of Excellence
Romford Essex
Level 6 Contributor
188 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
“Fabulous holiday a few minor niggles.”
Reviewed 20 September 2011

Arrived home Saturday after an excellent 10 days at the Atlantica Imperial.
Greeted with champagne and cold towel on arrival, check in very efficient. Just made it into dinner and luggage was taken to our room. After dinner we was shown to our room which was a standard room. Quite spacious, air conditioning, free use of the fridge. However when we woke the following morning we were dissappointed to find we had a very limited sea view, even though we had paid £80 extra. What we were given was a view restricted by trees and the top of the roof of the building in front of us.
We mentioned this to Damien the hotels Guest Relations guy and he basically blamed Thomsons stating that in the A-Z guide in the brochure (The small print) it states that a sea view may be partial or restricted. He did say that we may be able to change rooms Saturday (3 days after we arrived) but we declined as other than the view we were pleased with the room.
On bringing the matter up with the Thomson reps (Katie and Shane) they blamed the hotel management for allocating the room without the correct view and that many other guests had also complained. We decided to leave it at that especially as the hotel gave us a complimentary late check out as compensation. We do feel though that the Thomson brochure is misleading on this matter. Surely it should state 'partial' sea view more clearly and not in the small print to avoid any possible missunderstanding. Also do not go to this hotel if, like us, you booked from last years brochure and believed that as Thomsons state the hotel is exclusive to Thomsons in the UK the hotel will only have UK guests. They dont. Many other guests of various nationalities also stay. We understand that in the latest Couples brochure the wording is now changed to make it clear that the hotel is exclusive in the UK to Thomson. Once again an ambigiuos slip in the brochure. Also we did spot a very small number of children walking around the pool area. Once again the small print states that Thomson or the hotel will not KNOWINGLY accept bookings from under 16's, however if parents lie about there childrens ages then there isn't much they can do to stop it. We were lucky and the incidents of spotting children were very limited.
Now onto the good bits. Food is exceptional. Although the drinks are pricey. Pool and surrounding area is very large. Only downside is the sad minority (Mostly Brits, sad to say) that feel the need to place there towels at the crack of dawn just to bag their favourite spot. Totally uneccessary. We are early risers anyway and were in breakfast around 7-15 and were down to the pool at 8-00am and always managed to get a bed. In fact most days untill 11-00 am or later there were still plenty of beds available. The other minor niggles are the amount of stray barking dogs and to a lesser extent cats that roamed the grounds during the day. The hotel, despite numerous guests complianing did little to stop them. It doesn't help that fellow guests feel the need to feed the animals using the crockery from the restaurant. Very unhygeinic! Also the nearest WC to the pool is well inside the main building and becomes quite a tiresome trek after a while. They missed a trick when they opened the spa, a toilet could have been incorporated within that area for pool use.
Entertainment during the day is there if you want it. (No obligation) Night time is typical hotel entertainment which isn't for us. We prefer to get out and about and explore the neighbouring resort. Now Kolymbia is not a dead one horse town as other reports have suggested. If you are prepared to walk more than 50 yards you will discover numerous music bars, with frequent live music, tribute bands and karaoke nights plus more low key bars and a fair few restaurants/Tavernas. Just ask the reps for a map and they are all on there. You could also take the mini train to discover them.
We went half board and decided not to pay the 30 euros a day per person all inclusive upgrade. (For us a 600 euro total cost) We are glad we didn't as the prices in the bars in the resort are around half that of the hotel. The gym is open you just have to ask for a key. It is fairly well equiped for a hotel of this nature.
All in all a good hotel with very friendly and helpful staff. Take no notice of a previous review that complains about dirty plates being left on the table at dinner. We found that as soon as a plate was finished with it was efficiently removed extremely quickly.
Yes Rhodes airport is a joke especially the daft idea of checking in then having to queue again to pass suitcases throught the security scanner! But then again this isn't the fault of the hotel! We would return.

Room Tip: Don't pay extra for a standard room sea view. You will only get a full sea view in a Superior ro...
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  • Stayed September 2011, travelled as a couple
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3 Thank holidayfan55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Zurich, Switzerland
Level 4 Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 19 September 2011

Pre-note:
I've been to a lot of hotels all over the globe, including various 5* hotels.

Transfer/Trip (as many Thomson people will read this):
Plane ride was fine and on time both ways, tight on leg room if you're tall but that was expected. Transfer was quick and straight to the hotel. Thomson staff was friendly. We arrived around 9pm in the evening. We did feel like it was a long wait at the airport when going home, but that's mostly because the airport is utterly depressingly boring. Bring a book!

First impression:
We had dinner waiting for us on arrival even though we missed the dinner hours. It was OK, clearly left-overs from the actual dinner, but still nice with warm food on arrival that late in the evening. Champagne and warm towel also nice. Bags were taken to our rooms for us very quickly.

From the outside the hotel itself doesn't really look all that special. On the inside it's a whole different matter. The lobby is massive, more like an atrium that has a huge "pit" in the middle that goes down to the restaurant area, which also contains a waterfall feature. The upstairs has various sofas and seating areas (and a bar + a la carte restaurant). Everything looks good although it can be "echo-y" due to its size, and the waterfall is a bit noisy (I wouldn't sit and eat next to it).

All areas in the hotel felt fresh except the "ball room" where Thompson will give you their welcome speech which feels old and murky. This was the one room I really felt needed a serious overhaul. The dining room is alright but I wouldn't call it cozy and sitting outside can be too hot (and like in most Greek places, there's begging cats running around).

Age group:
The week we were there (we are both in our 30's) we had the feeling this hotel was definitely aimed towards the older generation (50's). According to a quick poll done one night, a lot of guests were return guests. There were a few younger couples that arrived when we were leaving, so perhaps it's all about timing. We also got the feeling that there was a lot of "unhealthy people" (yes, fat). Surprising amount in fact. Most guests were British, we heard some Germans, some Scandinavians and some French as well during our visit.

Internet:
In the pool area and in the lobby there's free WIFI. We rarely had any issues with it and it's fast. Why they charge to use the actual computers found in the lobby is just weird (1 EUR / 10min).

Food and Drinks:
We were all inclusive. Breakfast buffet and Lunch buffet were both good. I wouldn't say anything was great or exceptional except rare cases and sometimes at Lunch the pasta station had some better food. I did get the feeling that if you show up for breakfast towards the end (9 am or later), the food has been sitting for quite a while and doesn't really look that appetizing and is dry. Dinner was always much better and they try to "theme it" to make it interesting. Despite this, oftentimes things looked much better than they tasted and a lot of food is repeated. Overall it was always more or less "good", but it rarely went beyond that. Dessert was sadly more towards "bad". Cakes were mostly cream-filled and things tasted never like you'd expect (Tiramisu to name one). We both had queasy stomachs at various points but we could never quite pinpoint what the issue was, so I'm not blaming the food.

On one of our days out we asked for a packed lunch which was really nice. It contained fruits, water and some good sandwiches. It came in a cute little backpack all ready to go, quite clever!

We ate at the a-la-carte restaurant once as that's included in your stay (book early!). The "free" menu looked fine but we opted for the "pay" menu (which was supposedly created by a 2-star Michelin chef from Belgium). I've eaten at a 1-star Michelin restaurant and this was certainly not Michelin-starred food. That said, it was still quite good and a nice change from the dinner buffet. Dessert was very good! Total cost for two with wine was 85 euros. If only the buffet was up to the same standard.

Drinks:
Some cocktails are great. Some are plain awful. You learn pretty quick which are which. In the end we had pretty much only Daiquiris, which are great. Mojito's were probably the worst I've ever had (despite their effort making them, I think someone needs to teach them how to make a proper one). Ice coffee's made from ice cream are fantastic. We never got cheated on drinks (as in: they use import alcohol without asking and charge you), and they always made drinks nice and strong. So basically; find what drinks you like and stick with them. Cocktail staff was always really fun and ready to serve with a smile.

Entertainment:
I did get the feeling they really try. The resident band Mardi Gras (one female singer, one male guitarist) play for about an hour every night (21:00) until the entertainment starts at 22:00. They're fine, nothing special but perfectly alright to sit and have a few drinks to and certainly not worth complaining about. One night we had a stand-up comedian who did some seriously corny jokes, but we all had some laughs. Another night they had flown in "Storm" (two younger female violinists who play to modern music) and they were quite good. It's a mixed bag and you can't have too high expectations. The local head-of-entertainment guy Joth (spelling?) was a charming guy who definitely gave 100% all day long, kudos to him. His one-man Cabaret was a mixed bag though, as well as music choices at the "beach party". They all get stars for trying though and, for what it was, we enjoyed pretty much all of it in the end.

During the day they do little things, such as Pilates, Aqua gym in the pool, quizzes etc. It's fun to participate and they won't bug you if you don't want to join in.

Rooms:
We had a two floor suite very close to the reception and had a partial sea-view (Room 1011) from the balcony. The room was spotlessly clean throughout our stay and was cleaned every day around 9-10am (I'm sure this differs on where you are in the hotel). The room design felt slightly cheap on some parts, but we had no serious complaints. The bed was firm but we like it that way. Pillows were so-so (too thick for my taste and optional pillow was also thick - but we didn't bother asking for others). The A/C really works! It has two exhausts (one aimed towards the bed, the other into the room) which can both be separately controlled (not temperature-wise, only speed-wise). They turned a hot room into a fridge in minutes. They also automatically turn off when you open the balcony doors. When the towel-hanger on the balcony came out of its socket (which we didn't bother reporting) it was magically fixed a day later. We had two flat-screen TV's with various channels (we didn't really watch anything except the news).

We had a bottle of wine and some fruit & water waiting when we arrived. Nice gesture. Would've been even nicer if it was replaced when emptied (at least for all inclusive).

Some minor issues though. There's almost zero free power outlets (which I found very odd), so you'll have to unplug lamps and TVs to make do. The mini-bar fridge is empty so that you can use it as a fridge, but the issue in our case was that it was barely cold and it was on maximum (probably broken). We could probably have brought this up but we didn't bother as you can always get cold drinks from all the hotel bars. Also, ask for a second key-card so you can leave one in "the slot" as otherwise power is cut as soon as you leave the room (including A/C). Our room had a proper stereo, but you might want to bring a cable to connect your favorite mp3 player (there's no iPod dock). TVs have video-in connections, which I personally like as you can hook up and watch a movie if you so please (if you have cables).

Pool area:
We also saw some (maybe 3) kids as mentioned in other reviews, but they kept quiet and we wondered if it was just a mistake or some bad booking (or sister hotel was full). Pool water is quite cold, refreshing at times, too cold in the mornings. A few more degrees would be nice. The water-jets are more of a feature than useful as they are way too powerful (and noisy). The jacuzzi at the top was also nice but has the same temperature as the pool, which I found odd, a warm jacuzzi would be great. Apart for one day when they must have forgotten to clean the pool (dirt on the bottom) it was always fine and felt clean enough.

I guess one complaint is that toilets can feel far away at times as you will have to enter the hotel to visit one. And wear flip-flops or you'll burn your feet on the tiled sunny sections!

Sunbeds:
We didn't bother to put towels down until we needed them the first few days (probably around 10am). This meant we ended up on the last pair of beds at the furthest end of the lawn. After a few days when I woke up early (~8am), I'd go down and put towels down. I'd say that even at 8am, about half the beds are already toweled. That said, wherever we ended up we always had a nice view and shade if needed (under umbrellas) so no complaints really. As mentioned, they come around with fruit & ice cream every now and then and the guys at the pool bar are quick to service you. I don't like the early-towel system though, makes me feel stressed.

Beach:
Very clean. If you snorkel you'll see some trash underwater (true for anywhere in the world, sadly). Stony beach which was expected and water gets deep very fast so be careful! Water temperature is great. You pay a few euros to use the beach sunbeds, which is standard around all of Greece as hotels rarely own their own beach. As always, try to have lots of change in your pockets.

Staff:
Fantastic. Seriously! We were constantly checked upon for drinks at the nightly entertainment even when all seats were filled, and pretty much everyone (with one exception for a rather bizarre waiter) was friendly, smiling and helpful. We even spotted the Hotel Manager a few times joining in. The pool bar staff always serve you with a smile or a joke and it's great when everyone is happy. Absolutely no complaints here.

Location:
Near Kolymbia "town" (has a few shops, a few bars and restaurants, an truly-awful-service pharmacy and an ATM). The hotel is as near the beach as it can be, so overall a great location. Kolymbia itself looks like a half-finished run-down village (like a lot of Rhodes) and as clean as the hotel is, the same can't be said for the village. It's a shame the surroundings aren't as nice as the areas where "expensive" hotels are. You'd think these 5-star hotels could chip in and make the surroundings as nice as the hotel.

Excursions (for Thomson people):
All-day Symi was really great, highly recommended (boat is slow though, might be worth taking the 45min boat from Rhodes town by yourself as there's not much guiding involved - but our guide was great anyway).

"Rhodos by Knight" wasn't great. It's promoted as "gold star" (or such) and the tour itself was ok, great guide but that's it. Food was poor and you felt like cattle the way they serve you. Seriously, just go to Rhodes town after 5pm any day (too hot before 5 and siesta - everything's closed) of the week and wander around by yourself and eat at some nice restaurant, you'll have a better time and it'll cost less (and bring a guide book if you really want the history). The boat trip at the end of the tour was completely pointless, they told you nothing as you went along!

Another good tip that's mentioned a few times is to rent a car and drive down to Lindos and to see more of Rhodes, it's truly gorgeous in the middle (surprisingly green!). The Butterfly thing in the middle is really not worth the effort though and is pricy (as guide books says, it was once great and not so much anymore). Traffic is extremely light except for perhaps Rhodes town and you can park anywhere (even for Lindos, but park at the top and walk down).

Overall:
We had a great time despite the negatives which are more or less all minor. We wished we had done more excursions but that's our own fault. I give the service 5 stars, the food 3 stars (barely), and the room 3 stars (but cleaning staff get 5 stars). It's not a 5-star hotel compared to a "luxury hotel" or the Asian/American 5-star standard, but it's still a great hotel to spend a week at.

Most importantly:
Would I go back? Yes, no problem!

Room Tip: Hard to say. Ours was fine, but probably too close to the entertainment for some (if you sleep early...
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  • Stayed August 2011, travelled as a couple
    • Value
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Helpful?
2 Thank Rainlord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hitchin, United Kingdom
Level 4 Contributor
39 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 19 September 2011

Located in Kolymbia on a reasonable beach but well located for seeing other beaches and places by car or even bike! Superb beach Tsambiki just south so ten euros by taxi.

Comfy room, we had treated ourselves to a superior room with sea view.

Great food! Loved dining outside.

Gym had 4 running machines, 1 bike, 1 rowing machine and hand weights. It also had the best air con in the hotel so when it was 30 degrees outside it was a nice refuge!

British guest relations manager Damian was available to sort problems in addition to two Thomson reps who were friendly and helpful.

Only bug bear was the Entertainment which went on until midnight and could be heard from our room when we went to bed earlier. That said the entertainments were professional with resident singers. The Ents lead was hilarious.

Manager very proud of his hotel and staff and they wanted you to have a good stay.

On this basis may well give another Atlantica hotel a try, Atlantica is a Cypriot owned chain.

  • Stayed September 2011, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
4 Thank F776HR0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Albans, United Kingdom
Level 5 Contributor
87 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 19 September 2011

Good bits
lovely hotel with big rooms
great swimming pool
next to the beach
buffet food is varied and plenty of choice
good entertainment

not so good bits
stupidly expensive drinks prices (nearly 4 euros for a bottle of water and 3 for a coke)
bed and pillows were too hard and had difficulty sleeping
evening buffet is a bit like dodgems as guests are all over the place walking round with food
location could be better. Would be good if it was closer to some Greek villages

overall would recommend this hotel. Definitely hire a car and visit prasonisi, lindos and kalithea beach

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Iri1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmarthen
Level 4 Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 16 September 2011

Holidayed at this hotel 24/8/11 for a week having recently stayed at the Thomson 'couples' hotel in the Algarve.
The hotel itself was very clean and the food quality was excellent but the presence of children at an adults only resort made a mockery of the 'couples' title. This was reported to the Thomson's reps who were aware of the problem but were unable to offer a solution!!
This totally spoilt our holiday as they always seemed to be where we were - in the restaurante, by the pool and at the evening entertainment.
We had booked another adults only break in Mexico for January 2012 but, on this experience, will probably have to cancel particularly as Thomson have not even had the decency to reply to my letter of complaint regarding this unsatisfactory break!

Room Tip: Can't guarantee that there wont be any children present !!
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  • Stayed August 2011, travelled as a couple
    • Value
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Helpful?
5 Thank Stafford C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England
Level 5 Contributor
48 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed 11 September 2011

My first time all inclusive and not disappointed. Hotel was far better than I expected. Its not the Ritz, but it was good - and I'm quite hard to please. Rooms spacious and clean, central areas clean and upmarket, food quality and variety quite impressive given the volume, pool/ beach areas really nice (and the sea was amazing), all the staff we encountered were very friendly and the entertainment was ok. Would definitely suggest you use the one free dinner in the a la carte restaurant.

Its basically a really quiet, relaxing beach resort for couples. We went as friends, but it is really targeted at couples.

"Statues" in Kolimibia is an ok resort nightclub, with decent music.

For the curious, the hotel was offering all-inclusive upgrade for €30/ day; safe was €25 (non-refundable!!); late checkout was €55 (or was it €50?). There is free wifi in the reception area. We got the deckchairs we wanted by putting towels down aroud 830/845. The bus into Rhodes town was about 40mins - Nireas is indeed a great restaurant in the old town.

One of the few places that I would think about returning to.

Room Tip: 1210 has a generator above it - don't accept it, insist on another room. 363 was good.
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Stayed August 2011, travelled with friends
Helpful?
3 Thank uajamesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 September 2011

We went to the atlantica on honeymoon and were upgraded to an imperial suit! The hotel is beautiful and the staff are just amazing. We loved every single second of our holiday. The facilities are second to none. Please IGNORE and bad reviews as they are talking utter rubbish. This place is a gem of a find! Hire a car and drive to lindos and round the south side of the island there are incredible views.I was worried about the heat but it was lovely. The pool is wonderful. Eat your dinner outside in the evening and drink Mai-Tai cocktails on the amazing balcony! Go Book it now you will not regret it for one second!

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lauralawrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Atlantica Imperial Resort & Spa

Property: Atlantica Imperial Resort & Spa
Address: Kolimbia 85103, Greece
Region: Greece > South Aegean > Dodecanese > Rhodes > Kolimbia
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Kolimbia
#1 Top resorts Hotel in Kolimbia
#1 Romantic Hotel in Kolimbia
#1 On the Beach Hotel in Kolimbia
#3 Family Hotel in Kolimbia
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Atlantica Imperial Resort & Spa 5*
Number of rooms: 262
Official Description (provided by the hotel):
Adults only resort. ... more   less 
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Also Known As:
Atlantica Imperial Hotel Kolimbia
Atlantica Imperial Resort Rhodes
Hotel Atlantica Imperial
Atlantica Imperial Rhodes
Atlantica Imperial Resort & Spa Rhodes, Greece

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