Arrived home Saturday after an excellent 10 days at the Atlantica Imperial.
Greeted with champagne and cold towel on arrival, check in very efficient. Just made it into dinner and luggage was taken to our room. After dinner we was shown to our room which was a standard room. Quite spacious, air conditioning, free use of the fridge. However when we woke the following morning we were dissappointed to find we had a very limited sea view, even though we had paid £80 extra. What we were given was a view restricted by trees and the top of the roof of the building in front of us.
We mentioned this to Damien the hotels Guest Relations guy and he basically blamed Thomsons stating that in the A-Z guide in the brochure (The small print) it states that a sea view may be partial or restricted. He did say that we may be able to change rooms Saturday (3 days after we arrived) but we declined as other than the view we were pleased with the room.
On bringing the matter up with the Thomson reps (Katie and Shane) they blamed the hotel management for allocating the room without the correct view and that many other guests had also complained. We decided to leave it at that especially as the hotel gave us a complimentary late check out as compensation. We do feel though that the Thomson brochure is misleading on this matter. Surely it should state 'partial' sea view more clearly and not in the small print to avoid any possible missunderstanding. Also do not go to this hotel if, like us, you booked from last years brochure and believed that as Thomsons state the hotel is exclusive to Thomsons in the UK the hotel will only have UK guests. They dont. Many other guests of various nationalities also stay. We understand that in the latest Couples brochure the wording is now changed to make it clear that the hotel is exclusive in the UK to Thomson. Once again an ambigiuos slip in the brochure. Also we did spot a very small number of children walking around the pool area. Once again the small print states that Thomson or the hotel will not KNOWINGLY accept bookings from under 16's, however if parents lie about there childrens ages then there isn't much they can do to stop it. We were lucky and the incidents of spotting children were very limited.
Now onto the good bits. Food is exceptional. Although the drinks are pricey. Pool and surrounding area is very large. Only downside is the sad minority (Mostly Brits, sad to say) that feel the need to place there towels at the crack of dawn just to bag their favourite spot. Totally uneccessary. We are early risers anyway and were in breakfast around 7-15 and were down to the pool at 8-00am and always managed to get a bed. In fact most days untill 11-00 am or later there were still plenty of beds available. The other minor niggles are the amount of stray barking dogs and to a lesser extent cats that roamed the grounds during the day. The hotel, despite numerous guests complianing did little to stop them. It doesn't help that fellow guests feel the need to feed the animals using the crockery from the restaurant. Very unhygeinic! Also the nearest WC to the pool is well inside the main building and becomes quite a tiresome trek after a while. They missed a trick when they opened the spa, a toilet could have been incorporated within that area for pool use.
Entertainment during the day is there if you want it. (No obligation) Night time is typical hotel entertainment which isn't for us. We prefer to get out and about and explore the neighbouring resort. Now Kolymbia is not a dead one horse town as other reports have suggested. If you are prepared to walk more than 50 yards you will discover numerous music bars, with frequent live music, tribute bands and karaoke nights plus more low key bars and a fair few restaurants/Tavernas. Just ask the reps for a map and they are all on there. You could also take the mini train to discover them.
We went half board and decided not to pay the 30 euros a day per person all inclusive upgrade. (For us a 600 euro total cost) We are glad we didn't as the prices in the bars in the resort are around half that of the hotel. The gym is open you just have to ask for a key. It is fairly well equiped for a hotel of this nature.
All in all a good hotel with very friendly and helpful staff. Take no notice of a previous review that complains about dirty plates being left on the table at dinner. We found that as soon as a plate was finished with it was efficiently removed extremely quickly.
Yes Rhodes airport is a joke especially the daft idea of checking in then having to queue again to pass suitcases throught the security scanner! But then again this isn't the fault of the hotel! We would return.
- Official Description (provided by the hotel):
- Adults only resort. ... more less
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- Also Known As:
- Atlantica Imperial Hotel Kolimbia
- Atlantica Imperial Resort Rhodes
- Hotel Atlantica Imperial
- Atlantica Imperial Rhodes
- Atlantica Imperial Resort & Spa Rhodes, Greece