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Reviewed 21 June 2018

first the food was bad and the second '' all inclusive'' was not all inclusive...the room was 3 stars tops... the only nice things about this was the shows in the night. the check out was at 12.00 am and the flight was at 01.45 in the night so had to spend all the day outside whit a kid of 2...

  • Stayed: June 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank nicholas a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate2017Katerina, Guest Relations Manager at Atlantica Aegean Blue Resort, responded to this reviewResponded 5 September 2018

Dear nicholas a,

Thank you for taking the time to bring your feedback to our attention.

As you can surely attest, we consistently receive excellent feedback; however, it is very important to us to thoroughly review less positive comments to further improve the product and services of our hotel. As our valued guest, it is our aim to provide the best guest service and to continuously improve ourselves. Your expressed concerns are certainly not aligned with our award-winning service standards.

Regardless whether we agree with the points raised, we would like to extend our apologies as it is clear from your two-star rating that there were certain issues that caused dissatisfaction to your stay. Rest assured that we truly value our guest’s opinions and we offer our sincerest apologies for the disappointment you experienced.

Rest assured that all of the issues that you have mentioned have been noted and directed to the appropriate department heads for review.

We hope you will give us the opportunity to welcome you again in the future and let us regain your confidence in the quality of our service, products and facilities. Please do not hesitate to contact us should you need our assistance with your next booking.

Respectfully,

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Reviewed 21 June 2018

We got married at this hotel on 8 May and what a fabulous day we had. Kate the guest relations manager could not do enough for us! As soon as I meet her I knew my special day was in safe hands.

We booked our wedding through TUI, and was put in contact with Destination Services - Ella helped organise our hair and make up and she was so lovely! Again couldn't do enough for us.

The day ran really smooth, I felt everything was in hand and I enjoyed just being able to sit there and get pampered. I had full trust in Kate and Ella. The venue was beautiful, the food amazing! Unfortunately we did encounter a thunderstorm in the evening (nobody can predict the weather!) but the staff dealt with it so quickly we were moved to an indoor location and I could not fault anything! The chef needs a medal for picking up and moving to a completely different restaurant and still producing some of the best food I have ever tasted! If you have booked your wedding here rest assured you are in safe hands!!

The hotel staff are a credit to the hotel so hardworking and lovely.

Me, my family and friends had the most amazing holiday and we all really miss Kate.

Thank you for everything

  • Stayed: May 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank Leanne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate2017Katerina, Guest Relations Manager at Atlantica Aegean Blue Resort, responded to this reviewResponded 23 June 2018

Dear Leanne,

Thank you for your 5-star review! It was also our pleasure to have met you and to have hosted your family for your wedding-holiday this year.

It’s always heartwarming to read amazing reviews as yours and we thank you for your feedback. Your comments and insight will certainly help future travelers and wedding couples coming to our hotel. In addition, your review has motivated us to continue offering the highest level of customer service and we truly thank you for that.

In closing, we were all very pleased and touched to read your comments about our amazing staff. In fact, our hotel staff and management is renowned for both its friendliness as well as its professionalism and we all take pride in providing all our guests with world class service.

We hope that you decide to come back again so that we may see you again in the very near future!

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Reviewed 21 June 2018 via mobile

My daughter and son in law got married here on 8th May 2018
Can’t not fault anything Kate the wedding co ordinator was fabulous she was always on hand to chat to , she and rest of the staff made their day so special ,
This hotel is clean friendly nothing is too much trouble Chrisa one of the waitresses in the restaurant was lovely too she was very hard working and made sure we had everything we needed .
The guys at the outside entertainment bar were great very friendly even remembered what we ordered
can not fault this hotel at all

Stayed: May 2018, travelled with family
3  Thank Annemarieg69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate2017Katerina, Guest Relations Manager at Atlantica Aegean Blue Resort, responded to this reviewResponded 22 June 2018

Dear Annemarieg69,

Thank you for your 5-star review! It was also our pleasure to have met you and to have hosted your family for your wedding-holiday this year.

It’s always heartwarming to read amazing reviews as yours and we thank you for your feedback. Your comments and insight will certainly help future travelers and wedding couples coming to our hotel. In addition, your review has motivated us to continue offering the highest level of customer service and we truly thank you for that.

In closing, we were all very pleased and touched to read your comments about our amazing staff. In fact, our hotel staff and management is renowned for both its friendliness as well as its professionalism and we all take pride in providing all our guests with world class service.

We hope that you decide to come back again so that we may see you again in the very near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018

Great Hotel.
Arrived late, night manager was fab, really friendly and helpful.
Had booked 2 swim up rooms, was given a 2 bedroom swim up room. This was lovely and spacious with 2 bathrooms, a sitting room and 2 terraces both leading to the swim up pool which was a good size.
The main pool looked quite crowded and packed with children as you would expect with a family hotel. There are a lot of swim up rooms which was just as well.
The beach is a little disappointing but we stayed mainly around the room due to the pool.
There is an infinity pool with swim up bar which is was less busy than the main pool with plenty of sunbeds.
Food was good, plenty of choice.
You are entitled to visit one of the Al a Carte restaurants during your stay and we choose the Asian one which was well worth the visit. Staff were friendly and helpful and the food was very good and plentiful
Would consider returning but not during school holidays

  • Stayed: May 2018, travelled with family
    • Value
    • Rooms
    • Service
3  Thank sueri29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate2017Katerina, Guest Relations Manager at Atlantica Aegean Blue Resort, responded to this reviewResponded 22 June 2018

Dear sueri29,

Thank you for taking the time to share your impressions of TUI Family Life Aegean Blue by Atlantica. We are glad to note of the lovely comments you made regarding our facilities, food and accommodations.

We thank you once again for your comments and we hope to have the pleasure of welcoming you back again for a second visit whereupon we can earn your 5th star!

Kind regards,

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Reviewed 19 June 2018 via mobile

This is our 3rd time in Rhodes, and second time at the Aegean Blue. The reception staff have been amazing, and all the staff are very friendly. The room is gorgeous! It’s a shame that we had some rain, some sheltered space would be good so you could continue your holiday (although I believe it’s quite rare at this time of year). We do miss the ‘chocco latte and what the Fox say’ famous songs at download but it’s a great show This year they have a Spa. I saw Samantha there and immediately booked in again, along with my partner and sister in law. She is amazing and, in a combined 60 minutes, fixed a shoulder problem I’ve had for years. My partner and I often have Spa experiences and we both agree that it was the best massage to date. I’m coming back just for her!

Stayed: June 2018, travelled with family
5  Thank peers825
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate2017Katerina, Guest Relations Manager at Atlantica Aegean Blue Resort, responded to this reviewResponded 22 June 2018

Dear peers825,

Thank you for your 5-star review and for taking the time to share your detailed review following your recent holiday with us. We are glad to note that your thoroughly enjoyed your holiday and we thank you for recommending our hotel to other travelers.

It’s always heartwarming to read such lovely comments and to realize that our guests appreciate the hard work we put in to making everyone’s stay special. Your kind words motivate us to continue offering the highest level of services and we truly thank you for that. We proudly shared your review with those specifically mentioned in your review and to our friendly teams so that they may also see that their hard work pays off.

We hope to see you again in the very near future!

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