Greeted and checked in like old friends. Our 'lifestyle-consultant' showed us to our two luxury sea view rooms, (one being a suite).
On the way, our first impression was the corridors cheap plain, thin, light beige cord carpet, badly stained, poorly fitted with copious threads and frays which would get worse with every vacuum. Every utility door we passed was open exposing all the behind the scenes stocks and equipment. My wife gave me the GLARE, this was her birthday romantic Amalfi experience!!
On opening the first room, first impressions was how small it was, but looked modern and comfortable. Certainly not impressed as the room rate suggested much better.
We were then shown to the suite. Everything went down hill from here!! The suite was the size of an 'executive' room elsewhere and my wife soon noticed that the only place to blow dry her hair was in the mirror at the back of the beverage cabinet: no dressing table with mirror! (There was an obvious space for it!). Then we noticed the SMELL, the room was musty, very musty: on inspection there was a green patch of mould-damp about two square feet in the bathroom ceiling. Off I went to reception with a smile to advise my "lifestyle-consultant" of the situation. He acted surprised, (poorly acted), however I felt patronised to think he could show us to a room with such an obvious odour and in such need of repair. We tried about six other rooms and they all had the same damp musty odour, by which time I was politely insisting there must be a fundamental problem in the hotel for all the rooms to smell so bad. As a good employee he gave nothing away as to the problem. We chose the two least smelly rooms with his promise of "tomorrow we will do something!" Again no dressing tables: how do these Italian women arrange their hair - it's a mystery to me!
We ventured outside to the balcony. As the Hotels picture shows in its literature there is a row of trees which in reality blocks the sea-views of all the "luxury" rooms, the standard rooms upstairs have a better chance of a view over the tree tops. After noticing our new room was not properly serviced, my wife spent the next two hours on the free wi-fi trying to find another hotel, while I optimistically tried to read the hotel stationary which consisted mainly of well thumbed A4 photocopies. (If you are going to be that cheap to promote your hotel facility on A4 photocopies, at least put NEW ones in with each new guest, I don't want to see the stains of previous guests!)
Wanting to enjoy our romantic time together, we opted for dinner with the private chef. The food was very nice, but as the only diners in the clinical atmosphere of the dining area, it lacked any romance. (It was just eating your food actually!!)
Off to bed and with a CERTAIN night of TV viewing ahead. I am pleased to advise the hotel has an abundance of English SKY channels; so no BBC WORLD tonight: things were certainly looking up.
Our optimism was short lived when breakfast time came. I am afraid some boxes of Kellogg's Variety packs, some containers of fruit cubes and a few croissants sprinkled with sugar does not constitute a breakfast buffet. With the few people (about 3-4 couples) at breakfast each morning you could have had the chef preparing breakfast to order. Honestly, the poorest Hotel breakfast that we have ever been presented; (including Travel Lodge!)
As we could not find an alternative hotel, we went along with yet another change of room. As long as it didn't smell!! We were shown the room with the circular bath in the middle as if all our grievances should now be resolved and washed away in style. (Actually we prefer a good shower.) No smell: this will do!!
However our second room was musty throughout our stay.
On the positive side, the staff were lovely and by the end of our stay seemed genuinely embarrassed by the situation; however not embarrassed enough to knock even one euro off the bill for sleeping in a musty room and for the inconvenience experienced.
Poor-show Relais Paradiso!!! --- You TALK THE TALK, but you certainly DONT deliver.
As for the local town Vietri sul Mare. A bit rough, not very nice to be honest.
Pompei and the cultural sights AMAZING. However the Amalfi coast really does rely on its 'retro' charm!!
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- Also Known As:
- Relais Paradiso Hotel Vietri Sul Mare
- Relais Paradiso Amalfi Coast/Vietri Sul Mare, Italy