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Grand Hotel Britannia Excelsior
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Reviews (3,209)
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All reviewslido restaurantpastafloating poolst moritzdownstairs barcoach holidaygreat holidaybernina expressall inclusive dealbuffet stylecooked breakfastthree starlarge hotelall inclusive hotelnoddy trainvilla carlottaroof terrace
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1,072 - 1,077 of 3,209 reviews
Reviewed 23 July 2014

I had a 3rd floor room with a balcony, oriented to the hotel terrace. The bathroom hasn' t been cleaned throughout the 5 days of my staying, bathroom linen was not changed at all. The plus points are position, the restaurant( staff, menu and cleanliness) and the outdoor floating pool across the street.

Room Tip: wifi only in the public areas but working badly. and, if you' re travelling single, don' t accept a room in the left side of the hotel, across the restaurant( room number with 2 digits).
  • Stayed: June 2014, travelled on business
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1  Thank korespins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

This has once been a very grand hotel, sadly it's now very tired and needs some TLC. We had a superior room with a balcony. Unfortunately the air con didn't work properly, the toilet was dirty, the furniture was old and most of it was in poor condition and our sheets were not changed for the entire time we were there even in the 90 degree heat! In our walk down the corridor we also went past a broken armchair with 3 legs and a chest of drawers with a broken top. Best bits were the balcony and the downstairs restaurant which is nice, as is the outdoor pool. Another plus point is you can get the main UK TV channels in your room. Would we stay here again? No, because our room was dirty to the point we bought cleaning products from the local shop and did it ourselves, not what you expect when on holiday!

  • Stayed: July 2014, travelled as a couple
    • Value
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6  Thank Lorraine218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

Brown stains around the toilet rim, air con didn't work, sheets not changed once in 90 degree heat, broken and tired furniture. We had room 234 and we were assured by the Scottish owner that we had 'hit the jackpot' in getting that room. Firstly, we had paid for it, so it wasn't 'luck'. Secondly, if that's what you call 'the jackpot' I am truly sorry for the other guests. And thirdly, if you are going to provide packed lunches for you guests on excursions, please make sure the bread (yes, the bread, not the Melba toast) is able to have some butter look at it before it breaks into a thousand pieces on your unwashed kitchen floor.

  • Stayed: July 2014, travelled as a couple
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6  Thank Dave F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2014 via mobile

We come from 5 years in this hotel and is always a pleasure comeback. The position is excellent, the staff very friendly and professional. The new float swimming pool is amazing for spend time on the sun and InThe evening is always something new. They are very creative and every time we find something new. I suggest people to come over here for relax and spend nice time.

  • Stayed: July 2014
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2  Thank robertofranco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2014

This hotel has obviously been very grand its past. It has been refurbished a few years ago and is looking a bit tired again in some places. The all inclusive wristband is a bit surprising but you get used to it. The food is plentiful and very varied, catering for all tastes. The only drawback for the lovely salady lunches (or cooked if you prefer hot food at lunchtime) is you have to go back to the hotel when you were already out for the day! The hotel does packed lunches instead if you want to go out, which replaces the lunchtime meal. They are basic but save you having to spend.
The hotel faces the lake and there are ferry boats to an fro all over the lake from one town to another. The hotel has two swimming pools over the road - the wristband includes drinks round the pool too. The end result was that we walked up the mountains, rode all over on the ferries and ate and drank rather a lot. We really enjoyed staying there.

Room Tip: There are lots of bedrooms facing the lake but you pay extra for them. We had a room at the back which was quiet and cool in the mornings until late afternoon. The air conditioning was quiet and efficient.
  • Stayed: July 2014, travelled with friends
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4  Thank Tergyficks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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