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“Nice hotel shame about food”

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Grand Hotel Cadenabbia
Reviewed 30 July 2014

My self and my wife have just returned from a week in the Cadenabbia hotel.The hotel and facilities are indeed 4star,but the food would be kind to say it is 3star.Limited choice of cheeses and cold meats(virtually the same every day)at breakfast and poor selection of breads and fruit,half the fruit was tinned.The evening meal not much better,salad selection poor and same every night,if you got to the dining room a hour into serving(morning and night)you were met with empty platters and no one interested in filling them,at times the staff gave us the impression they were more interested insetting up for the next meal.It was a shame about the food because the hotel is in a wonderful position right on the lake and the hotel is a magnificent building

Room Tip: You have to pay extra for a lake view but it is worth it.
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  • Stayed: July 2014, travelled as a couple
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Thank mallows10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 30 July 2014

We spent a week at this hotel with friends in July 2014, travelling with Riviera Travel, and feel you ought to be aware of the good and bad points. We do not necessarily blame Riviera for the bad points but we do feel they are not getting a good deal from the hotel
First the good points - not many - the view across the lake and the mainly friendly staff
Bad points are fairly numerous.
The BEDROOM was 3m x 6m and this included the ensuite - (we had incidentally paid £170.00 extra for a lake view) - and had no where to store our suitcases.
Guests who were staying with Thomson told us how large their rooms were and their holiday cost was comparable to ours.
The GARDENS and POOL were dreadful. The gardens were grass and bushes and the pool was dangerous as the metal steps into the water were loose and could have easily caused an accident.
The SITUATION of the hotel to other amenities is very poor. There were two shops and two bars nearby. On asking where the resort centre was one guest was told 'this is it'. If you are going to be dropped off in the sticks your holiday provider should inform you before you book or at least offer an alternative destination. Ours didn't
The RESTAURANT. Whilst the views from the restaurant were stunning and the food was good there was a big problem with the hor d'oeuvres and desserts. The restaurant opened at 19.00 but some guests, including ourselves, liked to eat a little later, about 20.15. By this time the hor d'oevres and desserts had been almost demolished and were not replaced. We complained to both our rep and reception but only saw a very small improvement
As I said earlier I do not blame Riviera for all the negativity but I have written to them explaining our experiences as I feel sure a company with such a good reputation should seriously consider sending guests to this hotel again unless this 4*??? can get its act together

Room Tip: If you must go here then choose a room with a lake view as rooms at the back overlook rubbish garden...
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  • Stayed: July 2014, travelled as a couple
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    • Cleanliness
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3  Thank truview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2014

The hotel itself is lovely however it is situated on a busy enough road . In my opinion it is a bit isolated but Lake como is very spread out anyway. The staff at reception were obliging and friendly during our stay and helped us with any plans we had. In particular the dining staff were impeccable and professional . Food was nice not as good as in other hotels that we have stayed in Italy. Both my husband and I are in our early thirties and we were the youngest guests by at least 30 years which made us a little uncomfortable. We were hugely dissapointed to discover that the bar did'nt do any cocktails and there was'nt any form of night entertainment. If you are looking for an uneventful holiday and are a more mature guest this might be just right for you.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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2  Thank Karen2306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2014

I'm sure this hotel was grand many decades ago, which is probably when most of its current clientele began visiting. The lobby is a hodgepodge of Art Deco and grandiose styling. The suite was clean and well kept, but along with the rest of the hotel, is well overdue a makeover, and doesn't qualify for the price tag it comes with. Don't rely on the wifi access in your room, as the signal is weak and slow, and as many others have said, you will need a new access code every four hours. The location is lovely, being in the 'old money' area of lake Como, so many a restaurant choice within walking distance. However, this does make the area quite busy, along with a base pumping club boat moored up a hundred foot away. If you are looking for quiet solitude by the lake aim for the opposite side near Verrena.. or simply turn off the hearing aid like I'm sure many a patron of this hotel would have done. This hotel could be amazing, but with its silver pound returning year after year you can see why they fail to up date the image. Easy parking, pleasant staff.

Stayed: July 2014, travelled as a couple
1  Thank Pimpcupcakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014

The most wonderful room with a lake view and a balcony.
Staff excellent food lovely and lots of staff around in the dining room.
Reception staff happy to help anytime.
Had a excellent stay.
Free parking.
Pool clean.

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank sara r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

We stayed in this hotel 2weeks ago and can say we found room always fresh and clean and lovely and cool. No noise as we were at rear partially overlooking pool area. Food plentyfull and lovely. Beds enormous and very comfortable. Reception staff very obliging and always willing to help especially when we needed to use internet and computekr wouldn't work and they offered for us to use the desk one. In the dining room especially Paulo and Lena which were so friendly and always had a smile and a bit of laugh with the guests. However the bar staff serving the drink u friendly. They were very rude checking up the 2 lovely waitresses and embarrassing them in front of the guests, this made us feel very uncomfortable at times and also I'm sure the two waitresses felt the same. We felt as if we should not be enjoying our stay and should not be near the bar area at all. Maybe the bar men would take note of these two staff in the restaurant and the lovely waitresses and watch them in operation. If I were to stay here again I don't think I would use bar area. The World Cup was at an end and the hotel had a large screen in the downstairs area to watch but was no atmosphere at all which we thought very odd. Other than this we had a lovely stay and would recommend but be careful around room 239 to 240 as there is a steep dip in the floor and it has No Warning Sign!!!!!!!! Deck area at upstairs bar very bad lighting also and no warning regarding the step in to the inside bar area. Overall we would recommend this hotel.

Room Tip: Pool was not huge but were always able to get bed and umbrella so don't panic. The lake is beaut...
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  • Stayed: July 2014, travelled as a couple
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1  Thank enda n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

Stayed for a week in this well managed hotel on half board basis. Paid a little extra for a lake view room with balcony but well worth it. Food was excellent and all staff helpful and friendly.
One small negative point - no tea and coffee making facilities. If you like your cuppa,take a kettle.
The hotel is in the central lake Como area and ferry service a short walk away.

Room Tip: Go for a 4th floor room with lake view and balcony. We had room 402
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  • Stayed: July 2014, travelled as a couple
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1  Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Cadenabbia

Address: Via Regina 1, 22011 Cadenabbia di Griante, Italy
Region: Italy > Lombardy > Lake Como > Cadenabbia di Griante
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Cadenabbia di Griante
Price Range: £123 - £287 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel Cadenabbia 4*
Number of rooms: 188
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Also Known As:
Grand Hotel Cadenabbia Di Griante
Grand Cadenabbia Hotel
Grand Hotel Cadenabbia Lake Como/Cadenabbia Di Griante, Italy

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