We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Spectacular location ruined by shambolic ownership group” 2 of 5 bubbles
Review of Hotel Relax Torreruja Thalasso & Spa

Lowest prices for {0} - {1}
Enter dates for lowest prices
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
We check up to 200+ sites for the lowest hotel prices
Hotel Relax Torreruja Thalasso & Spa
Ranked #2 of 5 Hotels in Isola Rossa
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Spectacular location ruined by shambolic ownership group”
2 of 5 bubbles Reviewed 9 August 2014

This hotel’s stunning location is diminished by what appears to be the second-rate decisions of the ownership group that owns it, Delphina. So many of the companies policies are lazy, outdated, cheap or poorly-executed, that it made what was otherwise a nice stage of our Sardinia trip a bit laughable.

From the beginning, at check in, the staff at first insisted on seeing our “voucher”, as if we were staying at some cut-rate, discount establishment. While we normally do bring print-outs of our reservations, in this case we did not have it, and both of our iPhones were dead, but so what? It is 2014, everything is online, they had our reservation right in front of them, and they had our passports to confirm our identity. Quoting company policy, they also wanted us to pay in full at check-in for the entire stay. In decades of travel to over 60 countries, I have never been approached to pay in advance quite in this way. When the staff tried to explain the policy they said the hotel had had some “bad experiences”, which a hotel should never say to arriving guests. In fact, the only reasons I could see for this policy were a) the hotel does not have confidence in itself, b) the hotel does not trust the quality of its guests or c) some combination of the two. Ultimately, they gave up, and the staff were nice enough, but it was not exactly a stellar check-in experience.

At check in, we also learned of two other odd policies of the ownership group. First, any extras beyond the half board package we had, like cocktails, bottles of wine or snacks, can only be purchased through a card you must pre-pay to use. Again, it is a policy that suggests they do not trust their guests enough to not inconvenience them by limiting their payment options. It also means that on this sprawling complex, if you forget your card, you cannot simply pay cash, use a credit card or charge the drink to your room; instead you have to walk all the way back to your room or go without. Second, on top of the main building, there is a great open air dining area with sweeping views of the stunning peninsula, but they only allow guests to dine there three nights a week (Mon, Wed, Fri). Since we arrived on a Friday, the space was booked and we were checking out on a Sunday, we had no chance of accessing this space. The explanation for not opening the rooftop seven days a week is that it is too much trouble on days when there are lots of people checking in and out. What? That is just laziness. It is almost criminal to prevent guests from accessing this space four days out of the week.

To make matters worse, the hotel has a pretty irrational bad weather policy. If you cannot get access to the rooftop that is only open three days a week, then you end up in the buffet area. It could be fine, except that they wall off the open air plexiglass section for the most whimsical of reasons. The first night we were there, it was walled off with plexiglass because it was too cold. Too cold? Just 45 minutes before coming to the dining area, we had been swimming in the sea. It was not too cold, except if maybe the person making the call is Sardinian, thinks 28 degrees Celsius is too cold, and does not want to bother to take the plexiglass down. Moreover, on the second night, it rained for five minutes around 5 pm, and this ”weather catastrophe” prompted the management to close the outdoor bar down for the rest of the night. By 7 pm, everything was dry and by 830 the most spectacular sunset was on view, but the management insisted on sticking with the decision to keep the bar in the ugly indoor reception area, which was cramped and unappealing. The only explanation for not moving the bar back outside is laziness.

The gym and spa is a total joke. In three days, I saw a total of three people using the spa and no one using the gym. The reason for this is that the spa is an extra 25 euro and the gym and extra 10 euro. The gym in particular is completely laughable. It is small and all of the equipment is outdated by at least a decade and poorly maintained. Even if there were no charge, it would be unacceptable for a four star hotel, but to charge for it is ridiculous. The only people who would not be annoyed by this gym are people who never exercise. The only exercise bike was missing toe straps, a basic for anyone who is serious about exercise.

The grounds are also poorly managed and maintained. Despite sitting on a spectacular promontory, they have neglected the location. There are a number of sections where lounge chairs have been placed on small cliffs overlooking the sea; however, the chairs have not been cleaned or maintained. The cushions were dirty and faded, and the chairs themselves were warping so badly that nails were protruding from many of them by as much as five centimeters. It is not surprising then that no one was using them, despite the spectacular view. Equally, their maps are deficient. At check in, you get the impression that you can simply wander down to an easy access to the sea. Not true! The closest cliff accesses are treacherous – full of rocks, sea urchins and waves, while the closest beach is very poorly indicated and is at least a 15 minute walk. None of this is explained at check in. My wife and I are adventurous travelers, and I am an avid open water swimmer, but there is no way we could get into the cliff accesses to the water without, at a minimum, water shoes. Later we read at the pool that such equipment was available, but no one informed us of this at check in, and we only learned of it by chance and too late.

To be fair, the food in the buffet was better than some reviews had indicated. The trick is to figure out what to avoid, such as pasta sitting under heat lamps. And many of the staff were completely accommodating. However, overall, it appears that the oligarchic ownership of this hotel is screwing up what could otherwise be a fantastic establishment.

  • Stayed August 2014, travelled as a couple
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
7 Thank globalyoda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

534 reviews from our community

Traveller rating
    296
    167
    50
    14
    7
See reviews for
80
372
3
4
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 3 August 2014

This hotel was fabulous. Everything from the the location to the staff to the fantastic pool. The layout of this hotel makes you think you are cut off from the rest of the world and you have no choice but to relax and unwind.The buffet restaurant was amazing, a real fine dining experience with everything beautifully presented. My only criticism was that the vegetables (carrots, beans and broccoli) were served cold. The staff were very friendly and nothing was too much trouble, a real credit to the hotel.
Hiring a car is a must as the hotel is quite isolated but driving in Sardinia is a pleasure. The only bad point about our week here was that sun beds are constantly reserved with towels,very annoying if you only want a couple of hours sunbathing. There are signs about this but it was never enforced by he life guard. Upgrade to a deluxe room as it is definitely worth the money .

Room Tip: Deluxe is worth the extra
See more room tips
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Pauline186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 29 July 2014 via mobile

Stayed for a week in June, what a fantastic place, the staff couldn't do enough for you, friendly efficient and welcoming. the hotels rooms were clean tidy and very comfortable with good air con. The pool lovely, the views fantastic, the location amazing. We opted for half board and the breakfast had so many options I would have been there till lunch to try them all, the food was fresh, tasty and plenty of it. The evening meal offered a large buffet, catering for all nationalities and a choice of hot options. All again fresh tasty and plenty of it. Very good selection although a buffet might not suit everyone the variety and quality couldn't be faulted. A lovely pool bar and live entertainment meant you didn't need to go far in the evening although the local village is great , friendly and nicely small. -would we go again ? Definitely but for two weeks !

Stayed June 2014, travelled as a couple
Helpful?
1 Thank markb2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 9 July 2014 via mobile

Very pleasant stay at this hotel, food was very good. Free WIFI for an hour everyday!
Not too far from local village but don't expect too much a few basic food stores and the odd cafe/restaurant.

The only thing that I was really disappointed in was the bed which I would expect a more comfortable one for a hotel of this calibre.

  • Stayed June 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Darren R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 25 June 2014

We enjoyed our 6 nights at this Hotel a lot. If anything let it down it was the very dour poolside bar waitresses, and the frantic breakfast waitresses who kept removing our plates and cups while we were still using them. I can only put it down to bad or no training for the temporary staff. But still, it makes a difference.... All the other staff were excellent, particularly the reception staff. The food was very good, and the room was good, except the air conditioning wouldn't come on on 3 consecutive evenings. Eventually I discovered the secret (by watching the maintenance guy) was to take the batteries out of the remote, put them back in, then reset the remote with the point of a pen, and then it worked! But they never fixed it, which bothered me, as I know the next people will be annoyed by the same thing.
Overall it was good, though the weather was unpredictable and very wet at times, but we can't blame anyone for that. I would certainly use Delphina hotels again, but maybe not Sardinia.....

Room Tip: Make sure your air conditioning works, and if it doesn't, insist that it is fixed, rather than a...
See more room tips
  • Stayed June 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Sportsboat2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 22 June 2014

We wished we'd read more reviews before we booked this. Although overall the hotel was clean and tidy there were areas that were starting to look a little tired (the bathroom). We booked half board and it would be fair to say that our standard double was very basic/rustic. In terms of food, the breakfast was always of a good standard however the main course for the evening meal was great if all you wanted was slightly warm food served on cold plates and the 'hot' vegetables were stone cold...even the dishes that they were served in. The salads and buffet starters were always nice and fresh with plenty of Parma ham etc.
The pool area was nice and clean however there were very few umbrellas to the amount of sun-beds which were usually taken by 7am latest by the usual culprits!
The surrounding area was extremely quiet and remote; the inhabitants of Isola Rossa amount to 100 according to our rep so it's not what you would call buzzing...it's also a relatively new town so if you are expecting oldy-woldy then you will be disappointed.
The beaches are good and very quiet in the week we went. We didn't opt for umbrella hire as we were told they were quiet expensive. We noticed that in the town you can buy beach umbrellas for almost the same price as a days hire of the slightly larger ones on the beach.
We booked a boat trip through our Thomson rep but after the experience we felt like we'd been robbed and it wasn't worth the €40 each. We later learned that it was possible to hire boats from the harbour and also there's a water park nearby also - none of this was mentioned by our rep.
If all you want is a totally quiet, remote break just to lie around and sunbathe then this is for you but if you fancy some sight seeing and culture, well perhaps not...

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Andy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed 9 June 2014

Excellent location with salt pool views over the sea. Friendly & helpful staff. Rooms are reasonable, although some only have a glazed door and no other windows. Buffet dinner main course is reheated over and over again, if it is pasta. Ingredients quality is hit and miss. On the whole, the food is not really 'starred' at all, although I realise that hotel food so often isn't the best. Bar prices are 3 times more than in the village (e.g. 12 Euros for 2 small glasses of wine compared to 5 Euros for a beer and a limoncella in the village). We got bottles of great Sardinian wine from the supermarkets for c. 5.7 Euros. On the whole the hotel is struggling to achieve the 4 stars that it claims.

Room Tip: Ask to have a window.
See more room tips
  • Stayed June 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank jonathanhf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Isola Rossa
141.0 mi away
Hotel Costa dei Fiori
Hotel Costa dei Fiori
#2 of 14 in Santa Margherita di Pula
4.5 of 5 bubbles 758 reviews
30.5 mi away
Airone Hotel
Airone Hotel
#1 of 21 in Baia Sardinia
4.5 of 5 bubbles 433 reviews
87.0 mi away
La Bitta Arbatax
La Bitta Arbatax
#1 of 12 in Arbatax
4.5 of 5 bubbles 503 reviews
Show Prices
Show Prices
Show Prices
135.0 mi away
Pullman Timi Ama Sardegna
Pullman Timi Ama Sardegna
#4 of 33 in Villasimius
4.5 of 5 bubbles 1,215 reviews
91.9 mi away
Galanias Hotel & Retreat Domos Galanas
36.6 mi away
The Pelican Beach Resort & Spa - Adults Only
Show Prices
Show Prices
Show Prices

Been to Hotel Relax Torreruja Thalasso & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Relax Torreruja Thalasso & Spa

Property: Hotel Relax Torreruja Thalasso & Spa
Address: Via Tanca della Torre, 07038 Isola Rossa, Trinita d'Agultu e Vignola, Sardinia, Italy
Phone Number:
Region: Italy > Sardinia > Province of Olbia-Tempio > Trinita d'Agultu e Vignola > Isola Rossa
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #2 of 5 Hotels in Isola Rossa
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Relax Torreruja Thalasso & Spa 4*
Number of rooms: 112
Reservation Options:
TripAdvisor is proud to partner with Priceline so you can book your Hotel Relax Torreruja Thalasso & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Relax Torreruja Thalasso Isola Rossa
Hotel Relax Torreruja Thalasso And Spa
Hotel Torreruja
Hotel Relax Torreruja Thalasso & Spa Sardinia/Isola Rossa

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing