This property is breathtakingly beautiful. It is as picturesque as I imagined Tuscany to be. We wanted an experience in a Tuscan castle/villa without a rustic feel. And we wanted the luxury of a Five star hotel. The rooms are large and spacious. The infinity pool was gorgeous. Breakfast which is included in the rate is simply amazing. However, if you're also looking for the service equivalent to a five star, this is not where you'll find it. We were celebrating our 15th anniversary and had made the booking in the US through Timbers Resorts. The customer service rep had told us she had requested for an upgrade upon arrival if there was availability. When we got there we were greeted with prosecco. We asked for an upgrade and were told there was zero availability. We were surprised because it seemed quite empty and when we checked online, there were plenty of rooms available. So my husband asked to speak to the manager and explained their online booking system showed they were not fully booked. Several minutes later after being made to feel like second class citizens, they miraculously found a room to upgrade us to! What a different experience would it have been had they just upgraded us to begin with! Then, they had to fix the air condition in our section of the building. They asked if they could come into the room and we have them a time when we would be leaving the room. However without even informing us, they had people on the roof fixing the ac problem. Not a big deal right? Except for the fact that there were skylights in the bathroom right over the tub and you had ppl walking on the roof! I called the front desk really upset and they just didn't get why this would bother me. Then finally hours later a manager called to apologize very matter of factly. For the price we were paying and the fact that it's supposed to be a five star, the service just doesn't do it justice. Which is a shame because it is an amazing property!
- Official Description (provided by the hotel):
- At the heart of a Tuscany, lives a vibrant and vital estate and in the center of that estate is a storied castle that dates to the 1100's. Here you will be welcomed to a five-star boutique hotel in the grand European tradition. Exquisitely appointed, its 41 private suites effortlessly combine Old World Tuscan charm with modern luxuries, elegance and sophistication. Throughout the estate live private farm homes and villas for larger parties to stay in. It is that secret place one might hopes to discover along a country road - a place with graceful and intimate accommodations, inspired cuisine, an inviting repertoire of activities, and above all, knowing and attentive service. Castello di Casole - A Timbers Resort, the very definition of Italian luxury. ... more less
- Reservation Options:
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- Also Known As:
- Castello Di Casole Private Estate & Spa Casole D'Elsa, Tuscany