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“Perfect for our needs!”
Review of High Tor Hotel

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High Tor Hotel
Ranked #3 of 8 Matlock Bath B&B and Inns
Certificate of Excellence
Reviewed 8 September 2013

We spent one night at High Tor Hotel in August and thought our room was perfect. It was on the top floor with a good view and was a decent size. Bathroom was lovely - no bath, but a great shower. We had free wifi - always a plus!
Staff were friendly and helpful though sparse! The elevator doesn't go up to the top floor so you do have to haul your cases up some stairs yourself. Fine for us, maybe not so good if older.
Breakfast was pretty basic, though adequate. You don't always need a huge buffet.
Location is great. Parking is free.

  • Stayed: August 2013, travelled as a couple
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Thank EnglishinCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HighTorr, Director at High Tor Hotel, responded to this reviewResponded 10 September 2013

Dear guest
Thank you for taking the time out to leave your review. We really appreciate those guests that have enjoyed they're stay to take the time out and leave us such a posotive review - it makes all the difference

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Reviews (332)
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215 - 221 of 332 reviews

Reviewed 1 September 2013

This was our third choice as many places were fully booked for at least one of the days we visited. Although the staff were friendly and helpful overall our stay was disappointing. On the Friday night the only member of staff on site seemed to be receptionist, barman and waiter. Despite his efforts the hotel fails to meet the standards advertised, The food was OK but certainly nothing to get excited about and lacked the little things that you would expect from a proper restaurant - no bread on the table and no espresso available for example. Despite being advertised on a poster outside no lunch was available on Sunday,
Now the worst comment. We went out for the day before 10,00 am and returned at 5,00 pm to find that our room had not been touched. Beds not made, towels not changed and no replacement tea, coffee or toilet rolls. I asked the same solitary staff member if this should be the situation and he assumed that the cleaning staff had missed the room. He said that he would advise the management but we heard no more. Due to the way their payment system worked when I paid for the meal and wine on the Friday it also asked for room payment for the following night (we booked 2 nights and paid for one in advance). Despite having paid this and, fortunately, keeping the receipt when we checked out I was presented with the bill for that same second night room charge. The hotel lacks professionalism in food preparation, cleaning standards and payment systems. I am not sure what they mean by boutique hotel - the décor seemed a bit of an uncomfortable mixture of styles. The food at The Fishpond (a pub in the village) was both better presented and tastier. You cannot get by just with pleasant staff - you must have minimum standards and, if they slip, do something about it.

  • Stayed: August 2013, travelled as a couple
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4  Thank andris_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HighTorr, Director at High Tor Hotel, responded to this reviewResponded 10 September 2013

Dear Guest
I sincerely apologise for the fact that your room had not been refreshed - I have spoken with the cleaners and will ensure that training is provided so this does not occur again. Also the other constructive feedback that you have provided will also be implemented.

Although I would like to point out that although a bar staff member had called in sick that evening, the gentleman you mentioned recalls you very clearly, and asked you several times before you left if everything was alright with your meal to which your responces were encouraging.

As your third choice, I feel we were already on the back foot, and the room not being refreshed obviously didnt help matters and for that I apologise - unfortunately human error does occur at times

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Reviewed 31 August 2013

We have just returned from a lovely night's stay at High Tor Hotel. This was a last minute booking and we are so pleased that we found your hotel. It most certainly ticked all the boxes and more :). We arrived a couple of hours before check in but advised the staff that we would be leaving the car in the car park to go off for a walk. The staff were very friendly and extremely welcoming. Once we checked in, we were shown to our room which certainly put a smile on our faces. The standard of cleanliness was out of this world. The room was very airy and very tastefully decorated, with plenty of space. The ensuite bathroom was so calming and shower was very powerful, which certainly makes a change from the usual "having to dance around to get wet"!!! The bed was amazing - one of the comfiest beds ever. That night we stayed in the hotel and had an evening meal - utterly delicious, and again the staff were brilliant and friendly. The breakfast certainly did not disappoint. We both opted for the Eggs Royal. We shall most definitely stay there again. Thank you for a most enjoyable stay.

  • Stayed: August 2013, travelled as a couple
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1  Thank Maria R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HighTorr, Director at High Tor Hotel, responded to this reviewResponded 2 September 2013

Dear Maria
Thank you so much for taking the time to leave such a great review for the hotel - we genuinely appreciate such warm and wonderful comments! Were glad you appreciated the hotel as much as we enjoyed having you here. Hope to see you again very soon

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Reviewed 30 August 2013

We have loved staying at High Tor hotel every time we have visited Matlock. It is a beautiful hotel with lovely views of the surrounding area.
We have only ever stayed for breakfast but it has always excellent, a great selection.
The rooms are immaculate and modern.
The staff can't do enough for you, they are so helpful with anything you require. Sophia was particularly helpful last time we stayed. Absolutely brilliant.
Would advise anyone to stay here when visiting Matlock.

Room Tip: All the rooms are lovely, but even with a standard, if you can get one on the 3rd floor they are ful...
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  • Stayed: August 2013, travelled as a couple
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1  Thank SamiWhaley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HighTorr, Director at High Tor Hotel, responded to this reviewResponded 2 September 2013

Dear Sammi

Thank you so much for taking the time to leave this response, you both made a week day a very enjoyable night to work. I know your due back, so will look forward to seeing you

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Reviewed 18 August 2013

We loved every minute of our stay.The food was excellent. We had an evening meal and breakfast. The staff made you welcome from the start. The hotel is well placed for matlock and matlock bath.We stayed in the standard room very comfortable not a large room .Had an excellent shower . We didnt have a view from our room but as we were site seeing we were not in the room much.would recomed this hotel.

  • Stayed: August 2013
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1  Thank frankkath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HighTorr, Director at High Tor Hotel, responded to this reviewResponded 2 September 2013

Dear Frank and Kath

Thank you so much for leaving such amazing feedback. We are glad you enjoyed your stay and we genuinely enjoyed having such a lovely couple at the hotel and hope to see you again soon

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Reviewed 4 August 2013

I was welcomed at reception by management who was really bubbly and nice to talk to. I got to my room and was really happy with the cleanliness and ultra modern and chic boutique room which was equipped with flat screen tv , tea and coffee making facility's , rainforest shower and amazingly comfy bed . The room was also air conditioned I went down stairs to the bar area which was really nice and welcoming . The food was amazing and I would defiantly stay here again and would advise to family and friends.

  • Stayed: July 2013
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Thank Joshnewbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HighTorr, Director at High Tor Hotel, responded to this reviewResponded 2 September 2013

Dear Josh

I'm really glad you had such a great night at the High Tor. We loved having you at the hotel, and we hope to and the family come back to see you again - I'll be sure to put you in room 3 again

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Reviewed 22 July 2013

A new boutique style hotel, rooms very modern and comfortable, bathrooms especially chic. Breakfast was lovely, with quite a choice of extras. We went on the last mimute and was not disappointed, the only drawback was the rain, we could not enjoy the view due to the mist. But if clear we could have seen thr Heights of Abraham, a cable car ride . Overall a lively hotel, in a lovely setting.

Room Tip: Ask for a room overlooking the cable cars.
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  • Stayed: May 2013, travelled as a couple
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1  Thank patchwork_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HighTorr, Director at High Tor Hotel, responded to this reviewResponded 2 September 2013

Dear Guest
Thank you so much for taking the time to leave such a lovely review for the hotel. We try to ensure all our guests have a great experience and its fantastic when we get to hear about it

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Additional Information about High Tor Hotel

Address: 170 Dale Road, Matlock Bath, Matlock DE4 3PS, England
Region: United Kingdom > England > Derbyshire > Matlock > Matlock Bath
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #3 of 8 B&Bs / Inns in Matlock Bath
Price Range: £71 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — High Tor Hotel 3.5*
Number of rooms: 14
Official Description (provided by the hotel):
Boutique Hotel located between Matlock and Matlock Bath - Under new Management since October 2014 - New restaurant Opened February 2015 'Artist's Corner Restaurant' ... more   less 
Reservation Options:
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Also Known As:
High Tor Hotel Matlock Bath, Derbyshire

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