Faulty towers springs to mind!
We bought a night in this B&B on wowcher, it was to say in the honeymoon suite with a bottle of wine, chocolates and breakfast in bed... ha! We didn't get the breakfast in bed and we didn't get the wine either!
The 'chocolate' we supposedly were getting turned out to be two ferrero rochers on the end of our bed. The 'breakfast in bed' we were promised turned out to be breakfast downstairs...we were told it was better than having it in bed... so what's the point in advertising it as that then?
To top it off, somebody came in our room at half 1 in the morning and turned the lights on... you can't get in without a card key so it must've been staff. We didn't catch what they looked like as you have to climb some small stairs once you open your door to get to the room. We heard them opening and closing, or should I say slamming, the other doors too.
When we told the owner about this in the morning, no apology or explanation was offered, infact he didn't really seem bothered. We also asked about the wine we were supposed to have received only to be told it was probably sent to the wrong room the night before.. again absolutely no apology. He did however give us a bottle to take home with us.
No money was offered off, or anything to compensate our misfortunes! I think it's fair to say we won't be returning!
The TV in the room had shocking signal and we couldn't find one single channel that actually worked. We came to have a cup of tea in the morning and the UHT milk was congealed, lumpy and looked disgusting.
The positives about the stay was that the room was actually really nice, lovely bed and nice big bath. There is a sign in there that says to keep the shower door closed or you'll be fined £100 for setting the smoke alarm off.. but there wasn't a shower door.. its an open plan room?!
- Official Description (provided by the hotel):
- Boutique Hotel located between Matlock and Matlock Bath - Under new Management since October 2014 - New restaurant Opened February 2015 'Artist's Corner Restaurant' ... more less
- Reservation Options:
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- Also Known As:
- High Tor Hotel Matlock Bath, Derbyshire