I booked a room last minute with Cables after another local B&B completely messed up my booking request and left me in the lurch a few days before the big weekend I had planned for myself and my girlfriend.
When I phoned up Roger was very helpful and (due to my circumstances) offered me a slightly reduced rate to help out.
On the day in question it unfortunately turned out that we were double booked (I'm assured this is the first time it's happened in the B&B's history). Roger very graciously offered to book us into a room at another local establishment that is also - like Cables - very highly rated. In addition to this, he very generously paid half of the money for the room and gave us a lift there.
Needless to say, the situation was handled incredibly well by Roger on behalf of Cables and it wasn't at all an inconvenience to our weekend.
Whilst there, Roger showed us around Cables B&B and the room we were originally going to stay in, both of which were very well presented. This combined with the fantastic customer service we received was more than enough incentive to ensure we book with Cables again in future.
Tom and Izzy
- Official Description (provided by the hotel):
- We are perfectly located between Matlock and Matlock Bath with a 10 min walk to both. We offer a friendly service and pride ourselves on offering lots of little extras. Relax by the log fire on the patio or in the hot tub with a glass of wine and have your pizzas cooked in our out door oven.(april to sept) We focus on special occasions with lots of surprises to make your time memorable we are licensed with room mini bars and source all our food locally, with homemade bread, yogurt, preserves, compote and lots more. With lovely scenic views, you can't fail to have a relaxing time at the Cables. ... more less
- Reservation Options:
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- Also Known As:
- Cables Bed And Breakfast
- Cables Hotel Matlock Bath
- Cables B&B Matlock Bath, Derbyshire