This was an interesting stay - I am surprised to see so many hugely positive 5-star reviews; our average rating is perhaps a reflection on us being fussy rather than the establishment itself.
However, our thoughts were that this is a hotel in dire need of refurbishment - the fact it's Dickensian really isn't an excuse for mismatched clutter and, as Alex Polizzi would say, a decision as to whether it is a hotel or a museum needs to be made. Our room, Fagin's, was continually full of flies and the shower, circa 1970, was so limescaled that the majority of jets didn't work. The views were dreadful, unfortunately - my fault as I really should have booked a seaview room. The concept of exiting through a working kitchen needs re-thinking and the basics, such as serving good quality coffee and freshly squeezed orange juice at breakfast, need improvement for £155+ a night.
The location in Broadstairs is unrivalled and the service, though not to our taste in its over personal approach, was extremely efficient.
If you are looking for a boutique hotel, this isn't. If you are looking for a quirky experience right in the centre of the action in Broadstairs, I guess this works but wasn't for us.More