We took advantage of the day-spa package and returned to Bannatyne's Broadstairs facility as it is a little closer to home than Ashford and has the added advantage of the outdoor pool and relaxation room with heated recliner beds.
Unfortunately the experience was definitely not up to our previous visits. There is now a £3.00 charge to hire gown and slippers - the gown clearly being very old and tatty and the slippers evidently not new (they are meant to be disposable but I suspect they get recycled if they're returned to reception). No towels are provided. Reception staff were less welcoming than usual and other members of staff were abrupt bordering on plain rude.
There are notices everywhere you look in this facility, even multiple signs saying the same thing fixed right next to eachother. There were tannoy announcements - no phones to be used, no bags to be taken to the pool are etc and we were reprimanded for leaving our towels on the sunloungers and for trying to take our bags to the sunlounger area - bags with book/goggles/water bottle/towel; things that you would reasonably want with you on a "spa day". On more than one occaision we were made to feel like an inconvenience rather than valued customers.
The overall appearance of the pool area is tired & slightly grimey - limescale built up and stained walls/ceiling/surfaces which are in need of a deep clean.
The staff in the spa itself were friendly and I had a very nice massage however this establishment is clearly trying to make profit from the everyday gym members as well as selling itself as a "spa facility" and certainly falling down on the latter. The luxury element is definitely missing and we will try returning to Ashford or avoiding Bannatynes altogether next time.