It opened a few months ago after an extensive and expensive publicity campaign. All wasted in this disastrous barnlike works canteen. It has all the ambience of a 1970's motorway café - only worse. So much clattering noise from the kitchen that even the Tesco staff who appeared to be the main customers [six out of ten at a peak time of day] had to raise their voices to be heard over the din and the tinny background music. A big empty dump that seems not to know if it is self service or waitress, a ghastly mix of both. So badly planned that even the menu needs instructions on how to use it.
Bored staff in grotty looking red 'uniforms'. The floor beneath Tables 4 and 5 was filthy - crumbs, discarded paper napkins. The sugar bowl on the table had possibly never seen the inside of a dishwasher.
The coffee was OK and average price but we decided not to risk eating. Had to attract staff attention to pay ... would you believe no till, but her change in a purse! Smile? Forget it Sunshine! She just did not want to be there.
If I was directing a TV show on 'How Not To Run A Restaurant', this would be my first stop. Otherwise it is to be avoided at all costs.
I have filled in their comment form which says they'll try to reply within three days. THREE days! And that sums up their entire approach to customer service. I doubt if they would ever have been short listed if Sir Terrence Leahy was still the boss of Tesco.
My first bad review and so sad that it is about one of my nearest outlets.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.