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“Our first visit and our last.”
Review of Decks Broadstairs Tesco Extra - CLOSED

Decks Broadstairs Tesco Extra
Price range: US$5 - US$11
Cuisines: British, Cafe
More restaurant details
Restaurant details
Good for: Child-friendly
Dining options: Breakfast
Description: As an exciting and modern British casual dining restaurant, we take pride in serving up a tasty slice of home. Our mornings begin early with freshly ground coffee and great help yourself breakfasts, our lunches and dinners consist of the best modern roasts with always four British meats to choose from, they can be tailored to match your tastes - want yours with salad and Piri-piri sauce? No problem! All polished off with the tastiest desserts and cakes around.
Reviewed 5 June 2014

It opened a few months ago after an extensive and expensive publicity campaign. All wasted in this disastrous barnlike works canteen. It has all the ambience of a 1970's motorway café - only worse. So much clattering noise from the kitchen that even the Tesco staff who appeared to be the main customers [six out of ten at a peak time of day] had to raise their voices to be heard over the din and the tinny background music. A big empty dump that seems not to know if it is self service or waitress, a ghastly mix of both. So badly planned that even the menu needs instructions on how to use it.
Bored staff in grotty looking red 'uniforms'. The floor beneath Tables 4 and 5 was filthy - crumbs, discarded paper napkins. The sugar bowl on the table had possibly never seen the inside of a dishwasher.
The coffee was OK and average price but we decided not to risk eating. Had to attract staff attention to pay ... would you believe no till, but her change in a purse! Smile? Forget it Sunshine! She just did not want to be there.
If I was directing a TV show on 'How Not To Run A Restaurant', this would be my first stop. Otherwise it is to be avoided at all costs.
I have filled in their comment form which says they'll try to reply within three days. THREE days! And that sums up their entire approach to customer service. I doubt if they would ever have been short listed if Sir Terrence Leahy was still the boss of Tesco.
My first bad review and so sad that it is about one of my nearest outlets.

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1  Thank 111colines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (179)
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146 - 150 of 179 reviews

Reviewed 3 June 2014

Excellent restaurant, brilliant service definitely be going back. Much better than Toby carvery! All food was hot and fresh, and lovely bit of carrot cake and the kids loved the chefs hats.

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2  Thank Shannen1063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2014

We have visited decks on a few occasions now, to begin with when it first opened it was very nice. I liked having a roast I did not have to cook and thought it was reasonably priced and the food cooked and prepared well. I have to say that with each visit we became more disappointed to the point where we would not waste our money. I have no idea what happened but the staff (not all but most) are bored and irritated by the customers and the food is rubbish, uncooked veg, lumpy mash, and yorks hires dripping in fat. Maybe a change in chef/management but now avoided.

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1  Thank Melissa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2014

This is the 2nd time of visiting and wanted go to again to see if it had changed. Nope ti the same drinks served very quickly and the man mumbles about refill etc. then we go and eat meats looked dried and looked like they had been there all day veg looked dried up and mess all over floor gravy had burnt marks around pan. When we at back down everything had a strange taste to it, an over cooked mushy veg taste, the waitress could see we had a prob and we said we don't want to eat this and paid for drinks and left and went to the Toby. 3 hours after we get home we had tummy pains and has to visit the loo most of the night - won't be going there again!!!

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1  Thank Matt R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2014

1st vist... walked in after doing our shopping for a quick lunch. No one around except for the chef. Eventual someone appeared and told us to sit where we wanted, someone would take our drinks order. Waited & waited & waited then walked out.....
2nd.visit...Walked in, & we were told some one would "seat us". Stood for ages like idiots, when no one came I went to disturb the chatting staff. We were seated & told someone would come & take our drinks order. NO ONE came over so we went to get our food. All was freshly cooked and looked good, mind you it was 12.15. Roast rib was EXCELENT, all the veg good, hot and fresh. Could not complain about the food but the service is dreadful. Did any of the staff ever get any training. Do they realise they are the TO SERVE customers & not to stand TALKING in the corner ???Who wants to stand around to be seated in a supermarket restaurant, you want a QUICK lunch. Wake your staff up Tesco and train them in customer service. Oh, we were never offered any drinks.

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1  Thank Broadstairs47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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