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“Would NOT recommend this Hotel”
Review of Kings Head Hotel

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Kings Head Hotel
Ranked #14 of 17 Rochester B&B and Inns
london
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Would NOT recommend this Hotel”
Reviewed 6 December 2010

My friend and I had the unfortunate experience of staying at this hotel on Saturday 4th December - we were so disappointed with the twin room we were shown too - not only was it grubby - but we also had to point out to the person who showed us to the room that the floor was dirty - the curtains were not only filthy but also literally hanging off the window - there was a dirty cup on one of the bedside cabinets and an empty crisp bag on the floor - to cap it all, one of the twin beds has clearly been slept in and was unmade, had hair on the pillow & top sheet - the loo did not work and was dirty..... if there had been any other option of a room somewhere else we would have left immediately - but the alternative would have been to sleep on the street (actually that may have been the better plan).... whilst the staff there 'seemed' friendly enough, the so called manager was not !!!! To be honest this was the worst hotel experience ever. We shall also be putting in a 'formal' complaint to the Rochester Tourist Board and the Kent Tourist Board and also the local MP - sad but all true :o(

  • Stayed December 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank londonellis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
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  • English first
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English first
London, United Kingdom
Level 4 Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 2 November 2010

Was so disappointed with this hotel - loved the website and the staff came across as really friendly on the phone.

The room was horrible - normally you'd get a hand towel and bath towel per person but we had just 2 bath towels between us. No hand wash in the bathroom. Hairs on the bathroom floor. Plenty of tea and coffee in the room but only 1 cup which was covered in dried sugar and scum at the bottom of the cup - no thanks! A huge blood stain on the right hand side of the mattress. The room was next to a generator so no sleep.

Asked on arrival about the breakfast for the weekend and was told on Sundays that the chef didnt come in until 9am so would have to wait - not customer service.

Really disappointed - cannot recommend.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Hotelgirl42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Kings Head Hotel

Property: Kings Head Hotel
Address: 58 High Street, Rochester ME1 1LD, England
Region: United Kingdom > England > Kent > Rochester
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #14 of 17 B&Bs / Inns in Rochester
Price Range (Based on Average Rates): £
Number of rooms: 12
Official Description (provided by the hotel):
The Kings Head Hotel Bar & Kitchen was recently taken over by new management on 1st sept 2013 .The Bar has been refitted in a shabby chic style with a hint of history offering a wide range of cocktails , wines & spirits The Brand new Kitchen Grill menu offers both light bites , sandwiches & a tasty selection of meat dishes, The Hotel is currently at a basic standard but clean & comfortable, over the next few months each room will be given a facelift and transformed to the same high standard of the downstairs bar. ... more   less 
Also Known As:
Kings Head Hotel Rochester, Kent

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