Stayed here for one night on the 27th July to celebrate a family birthday. Upon arrival got to our room however the toilet didn't refill after flushing and the tube into the shower head had a large split so water just gushed out of everywhere but the showerhead. Spoke to I think was Stacey (who had just finished her shift so great service) and she immediately found us an alternative room and made sure everything was fine along with the manager which was dealt with very well. Rooms are ok size,clean and plenty of storage. Can get warm though as there is no aircon or fan so just had to have the window open all the time. Room could do with a refresh was looking a little tired e.g. the coving was all cracked, wooden window frames need repainting and some marks,dents on the wall really just general wear and tear but it wasn't an issue. Irons are available from reception and there is no safe. No gym facilities if you are looking for this type of additional service.
Restaurant is ok a bit tired looking but lots of room. Had the Carvery which was great value. Yes as some people have said in here the veg was probably from frozen but for what you pay and the amount you get it was very good so cant complain. Breakfast was good we had the continental (lots of choice) which was included in the room price and for a further £4 you can get cooked which was very good from what other people were saying with plenty of choice. The staff were brilliant during our stay hardly had to que at the bar even when it was busy, they couldn't do enough for us and all were very chatty and provided great service. They have a good team at The Swan. In summary for the price you pay and what you get it is good value with great staff that make you feel welcome.
- Also Known As:
- The Swan Hotel Coleshill
- The Swan Coleshill, Warwickshire