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Pousada Vila Serrano
Ranked #3 of 58 Lencois B&B and Inns
Certificate of Excellence
Reviewed 10 September 2013

I loved this Pousada. It has everything you need in Chapada.
It has a really pleasant garden, rooms are good enough, breakfast is really good (everything is made there).
The owner, Chris, is very helpful and nice.

  • Stayed: September 2013, travelled with friends
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Thank gnows1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 21 August 2013

Ever since we saw the pousada's website, my partner and I were sure we would have Christmas in August in Chapada Diamantina. Then I wrote a reservation request on the friendly interface of the same website and the personal and customized reply came in less than thirty minutes. We settled everything out by email about two weeks before our arrival: room, price, dates, needs etc.

The trip from Itacare to Lencois took us a little half a day longer just because we chose a dirt road as a shortcut, but in the end we lost about five hours because of the state of that road, so that we made it to Vittoria de Conquista at about 8 PM. We called Mr. Chris Muller at Vila Serrano to ask him about the state of the road at night as we didn't want to mess up their reservations list, but he kindly suggested that it would've been wiser to spend the night in Vittoria and drive again in the morning. So we did.

We made it to Lencois the next day, in the afternoon. We loved the place since we stepped out of the car. We discovered the beautiful garden, the accurate care for details and the friendly approach of the staff. For our first night out, we received many dining and orientation suggestions from the receptionists and every piece of information was more than valuable,

We stayed in room number nine and we simply adored it. With a wooden floor porch where, at night, we surfed the net or read a book in the hammock, had a drink and prepared the trips for the next day. Quiet, clean, friendly and inviting space, the room was also charming. Huge bed in perfect shape, handy heavy essence wood furniture for clothes and other belongings, a very clean and spacious bathroom. Just be a little patient with the hot water, as it needs a few moments more.

Mornings were charming from all points of view. Breakfast at Vila Serrano is a m a z i n g !!! Different every morning, with a few types of different pies, home made organic bread, fruit, seeds, home made granola, cheese and cold cuts, natural juices and organic drinks, coffee and sweets. Impossible not to make everyone happy. Eggs were optional, but the sweet little girl that attended service for breakfast made sure she offered everybody that option. Good Brazilian and international music as background, at a really enjoyable volume. A great breakfast before a new day of hikes, caves, dips and climbing Chapada's wonders.

We enjoyed Mr Muller's kind advice regarding the trips and the interesting things we decided to visit. In the end, when you don't have more than 7-10 days in Chapada, you do need to prioritize whatever you want to see, so Vila Serrano's owner advice was more than welcome.

All in all, we had the best experience at the right price, with friendly help and service, ended with a definite intention to go back there. The rooms have air con, but we didn't really need it in August. Thanks again, Vila Serrano!

Room Tip: All rooms are beautiful as long as you step through the doorway with an open heart and a desire to r...
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  • Stayed: August 2013, travelled as a couple
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Thank Copolovici
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2013

Pousada Vila Serrano is a really unique place. The design of the buildings to create a very the feel of a little village was done in a way that is incredibly stylish- so much attention to detail in the decoration of the buildings and the well maintained gardens. The rooms were comfortable and spacious with a nice porch. The shared areas were also very welcoming. The breakfast buffet was delicious with many different choices- had some unique savory dishes in addition to the variety of fresh fruit and other typical breakfast fare. The location of the hotel was great- very close to the center of Lencois and some nice restaurants, but in a quiet part of town across a bridge from the main activity. The staff was friendly too. We had already arranged some excursions with another agency- but it seemed that they would be very helpful with trip planning.

  • Stayed: August 2013, travelled as a couple
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Thank JAD1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2013 via mobile

Really love the place: very well thought- through layout, stylish but not overbearing design, friendly service. Very well planned and cosy communal areas, with many nice places to hide away with a book, plus an open area where guests can make themselves some tea, wash/cut fruits etc. Overall, feels very homey while not loosing the air of an exclusive hotel. The only improvement i can suggest is wi-fi in the rooms (had very hard time dragging myself to the common area to do some reasearch online after hiking all day). Another slight disappointment was due to kitchen staff being apparently surprised every morning to find out my dietary restrictions and never really making adjustments to the buffet. However, they were willing to rectify the situation on the spot with some scrambled eggs made to order (though served in such miniature portions as if it were for a cat, something that may be a local custom as i have seen it elsewhere in bahia too).

  • Stayed: August 2013
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Thank Leonila2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vilaserrano, Owner at Pousada Vila Serrano, responded to this reviewResponded 8 August 2013

Dear Leonila,

Thank you for your valuation. We are happy to hear that you loved your stay at Vila Serrano and felt very much at home. We are aware about the WIFI connection which signal doesn´t reach all of our rooms. We are working on this technical problem and hope to resolve it soon.

Just for your next stay. Please advise our reception about your special diet as our kitchen stuff doesn´t speak any English. We do have lots of recipes for people on a special diet and are happy to prepare these tidbits for you. By the way, the eggs we serve at breakfast are fresh farm eggs and not the conventional grocery store eggs. They are smaller in size but much richer in taste and nutrients. Just ask for more than one. ;-)

Hope to welcome you again at Vila Serrano

Kind regards,

Christoph Peter Muller

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2013

A little bit far from the town centre and the noise, this pousada has its spacious rooms in the middle of a nice tropical garden full of trees. Very peaceful and nicely decorated with local craft, it's modern and comfortable. The breakfast was full of delicious local healthy cakes, fruits and juices. Personnel was very friendly, but then, I have the impression it's this way everywhere in the state of Bahia!

Stayed: May 2013, travelled with family
Thank Daniela K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2012

Close to the restaurant area. Quiet place and very helpful staff. They were very kind to accomodate our need to stay one night out to go to "Buracao" fall. The room was nice and breakfast was very good.

Room Tip: Each room has a different decoration...choose yours
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  • Stayed: October 2012, travelled as a couple
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Thank Rgarabos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2012

It has been quite some time that we visited this place, but it stayed in the best memory of Brazil. The place was practically empty, so the owner (a Swiss guy I think) had time to attend to us - he explained to us every meal in the breakfast, showed us some hidden gems in the viccinity and presented a great worldview. The place itself has a special karma, very nicely arranged, clean and not expensive.

  • Stayed: November 2011, travelled as a couple
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Thank Gregor P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pousada Vila Serrano

Address: Rua Alto Do Bonfim, 08 - Centro | Centro, Lencois, State of Bahia 46960-000, Brazil
Region: Brazil > State of Bahia > Lencois > City Center
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites
Hotel Style:
Ranked #3 of 58 B&Bs / Inns in Lencois
Price Range: £60 - £126 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Pousada Vila Serrano 3*
Number of rooms: 13
Official Description (provided by the hotel):
Vila Serrano was designed to blend harmoniously into the surrounding environment. This is why everything, from the construction up to the decoration of the rooms, is designed through the use of Feng-Shui, an ancient Chinese art of living in harmony with health, wealth and happiness.Every one of the 13 rooms was decorated individually with the help of plastic artists in order to provide our guest with a high level of comfort and well-being. All of them are equipped with air-conditioning, ceiling fan, stocked refrigerator, private bathroom and veranda with a hammock.Additionally there is a library area with books in various languages, a TV room and a large sofa by the fireplace.You can enjoy a game of chess or ping pong in the shade of our garden’s trees, and have a massage or simply relax in the whirlpool of our open air mini spa. There is also a yoga pavillon with regular classes. We offer free internet access in our library area and our wireless network is accessible from all rooms.The pousada has it´s own parking lot. ... more   less 
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Also Known As:
Pousada Vila Serrano Lencois, Brazil

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