We had planned to stay at the Baga property of 16 Degrees North for 4 nights, but checked out after only 2 nights. The rooms are comfortable and nicely done up, all dark wood and white linen. The property is on a quiet and deserted stretch of road that is a 15 minute walk from Britto's/ Baga Beach. What really lets this place down is the service, specifically at the customer relationship end.
For a small boutique hotel like 16 Degrees North, one would expect the service to be intimate and personalized, especially when there are few guests around (as happens in the monsoon). What we found was quite the opposite - the service was at best impersonal, and more often indifferent.
For example, they don't have a travel desk, nor is this absence substituted by anyone asking you about your plans during your stay or providing helpful pointers for what's around. Despite a written declaration that they provide bicycles, when we asked for these at the front desk we were met by a shrug of the shoulders, which was the same response when we asked for umbrellas (essential that a hotel should keep these in the monsoons). When we pointed out these shortcomings to the customer relationship manager, we were told to write about it on Tripadvisor, as if that would solve our immediate problems.
We had a tiff with this guy after we tried to rent a bike from the front desk that left us with a very bad taste in the mouth. When we were checking out 2 days before time, no attempt was made to dissuade us. It's almost as if the customer relationship manager has no stake in the place. What he and a few others need is a crash course on, well, customer relationships.
On other fronts, the breakfast was nothing to write home about, there are no exhaust fans in the bathrooms, and the tariff is too high considering what you get for it and the number of options available in better locations.
If you do decide to stay here, make sure you have a vehicle to get around, and don't rent it from the hotel (if you do, check it for scratches and broken parts before you take it).
- Official Description (provided by the hotel):
- A modern boutique hotel at Baga Riverfront and 300m from the Beach. ... more less
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- Also Known As:
- 16 Degrees North Goa/Baga