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United-21 Resort Mahabaleshwar
Ranked #30 of 49 Hotels in Mahabaleshwar
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent experience..”
5 of 5 bubbles Reviewed 19 May 2014

We stayed at the hotel,this week and we experienced a blissfull mini vacation,the rooms are nice with a small sit out,enjoyable morning tea experience,food is good and service also was at par,would suggest a stay definitely...memorable time....the external ambience is picturesque and soothing...Keep it up..



Mona Roy

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mona212014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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125 reviews from our community

Traveller rating
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    30
    39
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    19
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Solo
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Any
English first
Navi Mumbai, India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 May 2014

The hotel is located 3 kms before mahabaleshwar at panchgani road. I alwaz wanted to stay in a good place and luckily while driving I discovered this beauty. As soon as I saw this place I halted and entered the reception. The reception made up my mind that this place gona be exciting. We enquired wid Mr Musti who was handling the reception and he greeted us nicely and told us to check the rooms and decide. We saw all the rooms . The rooms are same as mentioned in the piks and their website. We stayed in the delux room as v wer 3 in family. The delux room was seriously surprising and the interiors wer Fab!
The washroom too were class! The hotel had a delicious resto(veg and non-veg) playing area , Disco /Music area , a small court and now my Favourite The Swimming Pool !!! The pool rocked it.. was sufficient for both kids and adults as it had 2 sections. The sunset looked amazing from there as it is placed at a height . All these features made up my mind. Then comes the budget part ! the rates mentioned as per peak season was some what over my range bt Mr Musti was kind enuf to give my good discount !. I was happy as it was within my range and i booked the room . Indeed a pleasant Stay. Thank you team!

  • Stayed May 2014, travelled with family
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
2 Thank Chitrank V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
431 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 1 April 2014

The hotel has been recently taken over by Panoramic Group and has been recently renovated. We reached there with out a reservation and managed to get a very good discount on the room. The rooms are neatly done and provides all basic amenities. The hotel staff is very courteous and helpful. I would highly recommend this property for a nice vacation.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MukulJain_2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surat, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 10 March 2014

We made a stay of two days in this newly acquired property near old Mahabaleshwar standing on a beautiful background. Super Deluxe rooms in which we stayed were exclusively decorated and I loved the bright color combination of the interiors. Its location on the Panchgani road away from the market area has given it advantage of acquiring a huge plot and obviously bigger rooms. After returning from sightseeing we enjoyed delicious food and a gracious approach of the staff. We loved staying at this hotel and will visit again even when we are dropping from this route.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hafatsum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pattukkoottai,tamilnadu state
Level Contributor
229 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 bubbles Reviewed 12 February 2014

We ,a senior citizen couple traveled from Pune to Mahabaleshwar during our recent tour of Maharashta state. since resort address was confusing, when we started from Panchgani, we called up the place and were pr0perly directed.t is on the road to Mahabaleshwar , a few kilometers before the town. Entering through an archway, we could see the vast grounds well maintained gardens and separate chalet type buildings , each with a separate entrance. At the office, we were shocked to hear that our reservations had been cancelled. After a few phone calls to our tour agent and the local contact person, who talked to the manager, we were given accommodation. Expecting a high standard of accommodation, we were shocked to see the rooms - there was only sufficient room for the double bed and a massive pillar by the foot of the bed obstructing free movement around the bed.The bed and linen were clean. we were in for another surprise in the bathroom. A very small w.c was wedged in the narrowest space possible with no room for mobility and if one is a bit obese, may not be able to sit on the w.c or come out of the corner. All the water from the shower had to flow near the toilet area , it remaining wet and slippery. The resort being in a large ground, bigger rooms with ramps directly leading to the rooms would have been a better idea instead of the narrow stairs leading to the rooms. the restaurant was good and service excellent by all the staff. The well maintained garden with many flowering plants was very soothing. Our stay was pleasant but for the rooms.

Room Tip: since there no lifts ,the seniors and the disabled may book rooms in the ground floor
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nilaseventy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RameshMahabaleshwar, Manager at United-21 Resort Mahabaleshwar, responded to this review, 26 February 2014
Dear Nilaseventy,

Thank you for taking the time to tell us why our service failed to meet your expectations. We would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice.

We value your business, and would like to address your concerns as quickly as possible. We regret the inconvenience you have experienced (due to type & Size of Rooms/ bathroom which u stayed), may we assure you that we are investigating the causes and problem and rectify the same.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Please know that I will personally be handling your case, and will be in contact with you on a regular basis, until this issue is resolved to your satisfaction.
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
At United 21 resort Mahabaleswar, it is our constant endeavour to provide you with high standards of personalized service and efficiency.

I look forward to the pleasure of welcoming you again,

Regards

Manager - Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nasik, Maharashtra, India
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 28 January 2014

I stayed in this hotel when I visited Mahabaleshwar along with my wife in January 2014. This property has been recently taken over by the Pancard Clubs and has been re-opened after a complete renovation. And I must say, they have done a wonderful job. The rooms are completely new with modern architecture. Well ventilated and bright. Nicely designed ceiling and walls etc.
The common areas like reception, lobby, restaurant are all renovated and completely new. The staff here is friendly and well mannered. They serve buffet breakfast and dinner which has a moderate variety. The menu card has a good amount of variety though. The location of this hotel is very scenic and also very convenient. Overall a highly recommended place.

Room Tip: While facing the hotel from the outside, rooms to your right offer a good view. The ones towards the...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nikhilmedhe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
2 reviews
4 of 5 bubbles Reviewed 19 December 2013

Scenic location
Good ambience
Rooms could have been better.....paint chipped off in places
Room service is a little slow
Staff very cordial and well mannered
Food is good esp the breakfast
Coming again for sure
Hoping to have a better room and improved room service.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rupzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about United-21 Resort Mahabaleshwar

Property: United-21 Resort Mahabaleshwar
Address: At Post- Met Gutad | Panchgani- Mahabaleshwar Road, Mahabaleshwar 412806, India (Formerly Swiss Country Resort)
Region: India > Maharashtra > Mahabaleshwar
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #30 of 49 Hotels in Mahabaleshwar
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — United-21 Resort Mahabaleshwar 3.5*
Number of rooms: 32
Official Description (provided by the hotel):
Conveniently located on Panchgani Mahabaleshwar Road. Only 6 kms from Mahabaleshwar market. The resort has Swimming pool, Discotheque, Kids play area and Indoor and outdoor games. Overlooking curvaceous mountain ranges of the Western Ghats, The United 21 Resort, Mahabaleshwar, is an ideal holiday destination. The resort is an ideal choice for both business and leisure travelers as it is located conveniently from all the key locations and tourist places. The resort offers mouth-dropping scenic views, comfortable boarding facilities, lip-smacking dishes, business facilities and other recreational services. ... more   less 
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