We got this hotel booked online for our stay, when we reached there it was a very rude shock. The approach to the place is littered with rubbish, the locality around is best not mentioned. Though it was just across the street to the valley view hotel, hence the approach to both these places is just as bad
Anyhow the check in was smooth pretty much as normal, however the front desk guy was quite welcoming and was kind enough to save us some lunch despite a late check in.
The hotel itself was not that impressive. The rooms were pretty OK....infact a bit down market in all (one of those cheap dingy places) This place was not so, the crowd was very family and couple oriented. The highlight was the staff who were brilliant, be it feeding guests at the buffet lunch or dinner, helping out with luggage parking...any advise or in general a smile and polite query about food, comfort etc.
If i could recommend this, then it would be only based on the service. Brilliant.!
These guys with their enthusiastic service and attitude more than make up for the slightly low fi rooms, relatively semi functional bathrooms and a complete lack of a la carte service or a restaurant. (the one they have is a dining area)
All said and done if you want to stay there please do the staff is always at your service and they do everything they can to service. The food is good too, whatever is on the menu, is fresh and vegetarian but adequately tasty..
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- Also Known As:
- Pratap Heritage Hotel Mahabaleshwar