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“Disoppointed!!!!!”

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Saj On The Mountain
Ranked #8 of 52 Hotels in Mahabaleshwar
Certificate of Excellence
Reviewed 3 August 2014

Rooms had foul smell. Very stubborn staff at the front desk. The staff seems to be far more interested in themselves than they do for their clients. In the same budget I would recommend staying at another hotel. We were booked for a premium room but the room did not have any extravagance. I seriously advice anyone contemplating a stay here to reconsider. It may ruin your much looked forward to holiday in beautiful Mahabaleshwar.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
3  Thank Kishb565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
saj_res0rt, Guest Relations at Saj On The Mountain, responded to this reviewResponded 8 August 2014

Dear Guest,

We thank you for choosing to stay with us at Saj Resort,Mahabaleshwar, however i am very disheartened to know that we were not able to meet your expectations.

However, as clarified with you personally by our Front Office Executive the room offered to you on check-in was indeed the category that you had booked for but as you didn’t like the room we also showed you all the available categories of rooms and was given an upgrade without any additional charges to balcony rooms. I am sorry that we could meet your expectations.

I do hope that you will give us another opportunity in future to impress you with our service standards.

Thank you once again.

Warm Regards

Yamini Shah
Saj Resort
Mahabaleshwar

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366 - 372 of 589 reviews

Reviewed 1 August 2014

We went to Saj for 3 consecutive years sometime back. The main reason to keep going back was the guju food provided. Lovely meals are always a strong incentive. Its location is a little off but its rooms and other attractions make up for it. One of the attractions was a campfire dinner with a singer called in for old bollywood numbers. Very relaxing.

  • Stayed: October 2013, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Junkeatarian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
saj_res0rt, Guest Relations at Saj On The Mountain, responded to this reviewResponded 4 August 2014

Dear Guest,

Greetings from Saj Resort & Spa, Mahabaleshwar

I appreciate your taking the time to share your review. I am also glad to know that whenever in mahabaleshwar, you are at Saj Resort which is big compliment for us.It is the happiness & regular visits of our guest that motivates us to strive harder in achieving higher standards.

We look forward to your continued visits and assure you of our best service and attention at all times.

Warm Regards

Yamini Shah
Saj Resort
Mahabaleshwar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

This is our nth trip to mahabaleshwar & as usual we stayed in a new resort "Saj resort" in their cottage type accommodation.

+ve's:
1. The resort is very well located & well laid out too.
2. The staff is hospitable enough.
3. The rooms are decently sized.
4. The food spread is good & the food per mahabaleshwar standard is good too. ( breakfast & dinner at the cafe was good , the lunch at restaurant Aamantran was awesome )
5. For kid's they have a baby pool , kids play area & a games room.
6. Parking space is good.
7. The Spa "Vyom" is not bad too,they accommodated slots for both of us even they though they had a full diary.

-ve's:
1. WiFi: no internet connections to the rooms, it is accessible only around the cafe & that too a very low bandwidth.
2. The poha that we ordered was more like a biryani rather than any variety of poha's that we had till date ,the french fries wasn't that great either :)
3. There was a DJ night on one of the days & the 2nd day was totally blank ( though it was a weekend & the resort was full & usually in mahabaleshwar resorts they have some sort of program , shows , movies during the weekends for the guests)

Overall a nice stay , good food , nice facilities etc etc.

Room Tip: Cottages are a bit spacious , the other rooms that we saw didn't feel like have that kind of spa...
  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank pbatra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
saj_res0rt, Guest Relations at Saj On The Mountain, responded to this reviewResponded 8 August 2014

Dear Guest


Greetings..

I appreciate your taking the time to share your review. We welcome guest feedback as the most effective tool to improve our services so thank you for your comments. We sincerely look forward to welcoming you back to our resort.

Thanking You,

Warms Regards

Yamini Shah
Saj Resort
Mahabaleshwar

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Reviewed 20 July 2014 via mobile

Hi I visited Saj resort for 2 nights from 13 th to 15 th july we had a pleasant stay and this was my 2nd visit this year earlier had visited in January fr 2 nights which was better then this season monsoon played spoil sport only because we had kids with us we had booked a cottage both the times the only grouse was no running hot water and in the monsoon it' was unbearable even to wash hands and running tap water is freezing this place is ideal fr couples during monsoon cottages are at the far end so every time u go for a meal , movie or to the recreational centre u tend to get drenched also can't use the cottage garden or swing because of the continuous rain and front porch ceiling near the main door was leaking (cottage no 103) so was difficult to open the cottage door whilst balancing an umbrella food and housekeeping staff excellent they have a very good spa I enjoyed their services reasonably priced too overall I would rate it 3.5 out of 5

Stayed: July 2014, travelled with family
1  Thank Seema B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
saj_res0rt, Guest Relations at Saj On The Mountain, responded to this reviewResponded 4 August 2014

Dear Ms.Seema B.

Greetings..

I appreciate your taking the time to share your review. We welcome guest feedback as the most effective tool to improve our services so thank you for your comments. We sincerely look forward to welcoming you back to our resort.

Thanking You,

Warms Regards

Yamini Shah
Saj Resort
Mahabaleshwar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014 via mobile

Firstly d food was just superb.. the variety of food was very nice..
We stayed in d cottage for 2 nights... we were very happy with the service n cleanliness. We enjoyed thoroughly sitting on d swing in our cottage spending time in peace...

Stayed: July 2014, travelled with family
Thank Siya D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
saj_res0rt, Guest Relations at Saj On The Mountain, responded to this reviewResponded 13 July 2014

Dear Guest

Warm Greetings from Saj Resort & Spa, Mahabaleshwar.

Thank you for sparing your valuable time to review Saj Resort on TripAdvisor.
We are happy to learn that you enjoyed your stay.

Your appreciation regarding the rooms, the restaurants, the ambiance, and especially the service provided by our team is very encouraging.

We look forward to welcoming you in our midst again soon and hope that Saj Resort is your preferred destination on all your holidays to Mahabaleshwar!!!

Warm regards,

Yamini Shah
Saj Resort,
Mahabaleshwar

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Reviewed 10 July 2014

Saj resort is a nice property and with very courteous staff. Food was very very good and proper vegeterian. One should go and rest there. Things are properly maintained and nicely presented good one. Evening shows were too good and entertaining.

Room Tip: try the cottage good one but no wifi in rooms. Also try to go in season bcoz in off season you may n...
  • Stayed: June 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank DANINITIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
saj_res0rt, Guest Relations at Saj On The Mountain, responded to this reviewResponded 13 July 2014

Dear Guest

Warm Greetings from Saj Resort & Spa, Mahabaleshwar.

We are pleased to know that you have had a wonderful experience to share on TripAdvisor while you stayed at Saj Resort,Mahabaleshawar

We are happy to receive such positive feedback about the staff, accommodation ,services, facilities, dining options and experiences we offered to make your stay a memorable one.

Thank you for recommending us to all on trip advisor & we await your return for another awesome experience at Saj Resort,Mahabaleshwar.

We look forward to welcoming you in our midst again soon and hope that Saj Resort is your preferred destination on all your holidays to Mahabaleshwar!!!

Warm regards,

Yamini Shah
Saj Resort,
Mahabaleshwar

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Reviewed 30 June 2014

We were group of 26 planned a 1 night trip to Mahabaleshwar. We booked 13 Luxury AC rooms.

We reached Resort at 7 AM in the Morning, 7 rooms were given to us on the spot, though checkin time was 11.30. (5 Star)

All the 13 rooms were on the same floor, as per our request.
Rooms were awesome (5 Star)
Food (Breakfast, Lunch and Dinner) (5 STar) - innumerable varieties
Room Service (5 Star)
Ambience (5 Star)
Crowd was all decent Good Family people.

During our stay, Resort planned couple of activities like Movie in there Mini Theatre in afternoon, Juggler Show and DJ Night in Evening. (5 Star)

Lunch was Thali system in there restaurant, which was supeb delicious mix of Gujarati and Marwari Cuisine.

Final Verdit I would give 5 star in all aspects to this resort., one of the best in class in Mahabaleshwar not burning hole on the pocket also.

Valley view is the only thing that is missing. :(

Room Tip: Room no. 409 and 416, Luxury AC corner rooms on 1st floor are spacious.
  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SubodhBidawatka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
saj_res0rt, Guest Relations at Saj On The Mountain, responded to this reviewResponded 4 July 2014

Dear Mr. Subodh,

Greetings from Saj Resort and Spa, Mahabaleshwar.


I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at Saj Resort.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Your compliments about our Rooms, Ambiance, Service, Food & staff in particular, delight me and it gives me great pleasure to share it with the team. Your kind words of appreciation for our staff members will go a long way in motivating and encouraging them to do even better in future.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to Saj Resort soon.


Warm Regards

Yamini Shah
Saj Resort
Mahabaleshwar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Saj On The Mountain

Address: Panchgani Mahabaleshwar Road | Metgutad Village, Mahabaleshwar 412806, India (Formerly Saj Resort)
Phone Number:
Region: India > Maharashtra > Satara District > Mahabaleshwar
Amenities:
Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 52 Hotels in Mahabaleshwar
Price Range: £44 - £147 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Saj On The Mountain 3.5*
Number of rooms: 78
Official Description (provided by the hotel):
Saj Resort is located at Panchgani Road, Metgutad, just a few minutes away from the lake and main market. The nearest airport at Pune is about 120 kilometers away.Set amidst refreshing lush green surroundings, the resort offers 78 tastefully decorated rooms. Guests can choose from Luxury Ac,Luxury Ac with Balcony and Ac Cottages. While all rooms are appointed with modern amenities such as LCD Television and attached bathroom with hot and cold water,Tea & Coffee maker some rooms additionally have a sit-out area.Dining can be a delightful experience at the two on-site restaurants.We have a Coffee shop and a restaurant to satiate your hunger and delight your taste buds that serve various Vegetarian Cuisines ranging from an authentic Mughlai, Chinese, and Continental and also still serving the famous Gujarati Thali which made Saj Resort famous for its food & hospitality. Room service adds to the comfort of the guests.The resort features two conference halls that are well equipped to address the modern business requirements. The larger of the two halls can accommodate up to 300 guests. Private functions such as wedding ceremonies can be organized in the landscaped lawns.A dip in the swimming pool is an ideal way to start the day. The Vyom Spa offers guests an unparalleled experience in an environment of luxury and pampering. At the Spa, you can look forward to discovering holistic natural therapy, a combination of Ayurvedic, Oriental and Western Traditional Spa Treatments. Sessions at the Spa offer relaxation and rejuvenation to create a balance between the body and mind.For those wishing to continue their daily workout routine, Resort offers a fully equipped fitness center. The fitness facilities of our hotel gym include treadmill, multipurpose training unit,Spinning cycle. The Resort also provides a recreation room consists of a pool table, carom, and many other activities to unwind.An evening at the Royal Garden is sure to lift your spirits at the end of a hectic day.Other facilities offered are laundry service,car parking and 24-hour front desk,Internet Access through Wi-Fi.Relative Positions Bus Stand - 5km. Veena Lake -3km. Panchgani -14 km. Pratapgad Fort - 28 km. Pune- 120 km. Mumbai - 270 km. ... more   less 
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