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“Poor Maintenance” 3 of 5 bubbles
Review of Shanti's Hotel Surbhi

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Shanti's Hotel Surbhi
Ranked #72 of 104 Mahabaleshwar B&B and Inns
Mumbai (Bombay), India
1 review
“Poor Maintenance”
3 of 5 bubbles Reviewed 15 September 2013

We checked in around 10 am after a night's journey only to find that they cant provide hot water as it is available only b.w. 7 am to 9 am. The washroom was dirty, had to call the staff to get it cleaned. Few rooms in the hotel had damp smell, we were lucky on that aspect, ours was ok. Bed, linens were fine, Manager was friendly. The room we stayed in is one among the pics available here, but please dont expect them to be the same, guess the pics are too old. ...Average stay would say. However, Poonam Hotel is far better, unfortunately rooms weren't available on the day of our visit.

  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Trisha1303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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19 reviews from our community

Traveller rating
    1
    5
    5
    3
    5
See reviews for
8
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Solo
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Business
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Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Mumbai
1 review
3 of 5 bubbles Reviewed 29 January 2013

as it was season time i had only option on the net ,honestly not satisfied initially with the rooms but later they provided us a bunglow at add-on price which was awesome with extremely great hospitality. sure a place to visit again.

  • Stayed January 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Cleartrip

Helpful?
Thank vikrant m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pune
1 review
4 of 5 bubbles Reviewed 15 January 2013

Hi All,

The hotel was clean and good for stay.

Just need to change the check in and check out time to 12 noon.

The rates seem to be bit high then compared to other hotels nearby.

The staff and reception was good for the on call services but they need to improve on housekeeping quality..

Rest i will say that hotel is good and must stay for any couples or family.

Recommended.


  • Stayed January 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Cleartrip

Helpful?
Thank loveabhijit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 27 December 2012

1. There was no hotwater after 9.00 AM till next day 7.00 AM
2. No proper parking space for cars
3. Check out time is 9.00 AM

Looking atthe money we paid ( Rs. 7500 for one night ) it is not worth it..

  • Stayed December 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank SAJOO G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pune
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 17 October 2012

The rooms were in pathetic condition and no one was helping at all.
More price was charged then that was told and the service was poor.Staff is very unhelping.
There was a terrible kind of smell in rooms and it was not maintained clean either.
We had to put room fresheners to make it livable.
Only positive point is WI Fi facility but it was also not available at all times
The electricity was also cut off a no. of times.

  • Stayed October 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Cleartrip

Helpful?
7 Thank cool4you
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Mahabaleshwar hotels

india
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 27 June 2012

We stayed for 3 days from 18 June 12 to 21 June 12 in this hotel. The interior of the rooms is fair enough. Each staff of hotel gives you a very special attention. The food was excellent with superb taste. Different varieties of food was served every day. The Manager and other staff were enquiring with the guests about the taste of the food and take personal care while serving the food. Nice place to stay in Mahabaleshwar. The hotel is very close to the market place. Value for money.

  • Stayed June 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank sagar_khawani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surat, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 10 May 2012

A hotel with nice location but pathetic when it comes to room condition and the states of various amenities publiched on website vis a vis the actual status. The room where we stayed was 304, a tiny room with a leaking bathroom. The only bright point was the behavior of the staff of the hotel. The were qutie helpful but all in all very disappointing experience.

  • Stayed April 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank pacific123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shanti's Hotel Surbhi

Property: Shanti's Hotel Surbhi
Address: 299 Kavasji Street | Dist Satara, Mahabaleshwar 412806, India
Region: India > Maharashtra > Mahabaleshwar
Amenities:
Restaurant Room Service
Hotel Style:
Ranked #72 of 104 B&Bs / Inns in Mahabaleshwar
Price Range (Based on Average Rates): £
Hotel Class:3 star — Shanti's Hotel Surbhi 3*
Number of rooms: 18
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