In response to your reply
Thank you for staying at Villas Elenite and I am sorry to hear you are disappointed with your stay so far. I am not quite sure what you envisage as Russian and German food. We do cater for many nationalities who have chosen to visit us. Our food is freshly prepared in the premises every day – the selection of salads is abundant (I counted 9 types of salads today at lunch) and there is home-made/cooked meals, as opposed to fast food type of meals, which we also offer for customers who like that. We also have soups and plenty of fruit, which is a necessary healthy option, since we have many children in the hotel. Our food reflects Balkan traditions (including Turkish, Greek influences) and we hope that customers take that into account.
We haven’t had a complaint here at the hotel and I will be glad if you come and personally look for me at reception. I will be happy to assist with any enquiries you may have during your holiday. We always urge our customers to raise a signal to management or their rep at least, if they find some aspect of their holiday unsatisfactory. We are here to listen. It would be much more helpful to improve your holiday, rather than write a negative review and not ask for help. It would be my pleasure to assist you.
I am looking forward to meeting you in person.
Guest Relations Manager"
I've returned today following a 14 night stay here. My first point to your response is 'you must have your head in the sand'! Every British family I have spoken to have slated your 'restaurant' everyone having the same complaints. And ?I know of at least 3 families whom complained and were move to another hotel for their meals. I complained to both our Balkan Holiday rep and the male Guest Relations rep. Both said they would have a discussion with the management but both failed to provide us with an appropriate response. As this was taking over our holiday we decided to accept it for what is was and for the second week we only visited the 'food hall' a few times. We had a lot of crisps and packet croissants and we ate out a lot in the evenings.
The 'selection of salads is abundant' comment is laughable. For 14 days & nights the same selection of salad was available. The deserts are the same and also apart from maybe two to three dishes the evening selection of food was the same. Both dinner and evening dinner was the same,
Pizza (sweet corn, cheese and tomato), chips, sausage, stew etc ect. The 'fizzy' pop was flat for over a week. I asked the bartender to try a glass, he accepted the complaint but shrugged his shoulders!
The joke of the holiday was 'I wonder what's for dinner'!
In the morning with around 1/2 an hour left until the breakfast was finished there was trays of food empty and wasn't replenished until you grabbed somebody to replace it. One time I asked for some eggs to which I had to wait some time for and then I was brought two! Great for me but what about everyone else?
The fruit situation is ok if your first in the 'canteen' as all the non British families would steam in and grab all of the 'rare' fruit ie bananas. An example of this; one afternoon we got in the hall for 12:30, the start of lunch and people were filing to their tables with mountains of bananas and other fruit on their plates. I went straight for the fruit pile and managed to unearth 3 halves of bananas. These were not replenished for the whole time we dined. There is no variety of fruit from what is there every day. I.e there was never grapes.
We visited the BBQ restaurant once. We had 4 chicken rolls, when opened up the meat was pink.
There was a few incidents of people walking around in there swim gear I.e. Women in skimpy bikinis and men with just swimming trunks on, and I don't mean shorts. There was on a few time a very large male in just his shorts. He was sweating and leaning over the food with his belly touching the food.
It's a shame as this resort is beautiful. And you could improve your restaurant quite easily. You need to manage the amount people are allowed to take in any one visit to a food station.
An example of this, for breakfast my daughter queued for pancake for about 20 mins. There was one female in front of her. When the pancakes were cooked the female took all of them. This, I believe Russian, woman happen to be sitting on the table next to ours. The lady sat there eating all her other platters of food and didn't touch one of the pancakes!
This control over the food could save the hotel a fortune in wasted food!
The people on here are not telling you of these problems to get any compensation but to help you improve your hotel. Your staff must hate it when everyone is complaining at them.
I would recommend this resort but I would tell people to try and get into the other hotels.
- Official Description (provided by the hotel):
- The Villas are situated in Royal Club Victoria, Elenite - the only Bulgarian sea resort that is fully south-oriented, thus providing plenty of sunshine to its guests. The gently sloping hills nearby keep the air fresh even in hottest summer days. The luxury Villas, spread like a mosaic over the hills, the touch between the sea and the mountain, all this creates a fascinating experience. The architectural solution implies privacy and comfort. ... more less
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- Also Known As:
- Elenite Holiday Village Hotel Elenite
- Elenite Holiday Village Nessebar
- Elenite Holiday Village Hotel Nessebar
- Elenite All Inclusive Villas Bulgaria