This place is not cheap. So you would expect a high standard of room and cleanliness. You will get neither. Apart from the young man on the desk, the rest of the staff are rude and unhelpful. When we arrived we found they had given our room to someone else. They tried to blame us because we made the booking back in April and apparently that is so long ago from August it might make the booking invalid (?!). Then they told us they had to give the room away because the couple who had been staying in it insisted on having an extra night. They didn't think to insist that they were full. We were allowed to come back a day later to check in but were delayed again because of a problem with the TV! 25 hours after we arrived, we finally checked in. They booked us a room in a cheap guesthouse nearby but offered us no discount or recompense or, most importantly, any apology at any point. We argued with them a lot and eventually were offered a 10% discount. Just bad. You will also need to rise before 7 and have your towel on hand if you want a sun lounger. This is all a shame because the pool, location (next to the beach and 10 min walk to the old town) and breakfast were very good.
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- Also Known As:
- List Hotel Sozopol