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“Incredible hotel, lived up to expectations”
Review of Chateau Mcely

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Chateau Mcely
Ranked #1 of 1 Hotels in Mcely
Certificate of Excellence
Reviewed 24 July 2014

This hotel is absolutely great, superior service and probably an unmatched charm in the area. The pictures are representative of the rooms and others areas of the Chateau. I had the impression the park was a bit bigger, but as there are not too many rooms there is always a possibility to have some intimacy.
Though you could argue it's located away from Prague, their transfer service is running perfectly smoothly, and for the car you get (7 series): at a great price! The driver was perfectly on time twice and is very friendly: these really make you forget about the distance you need to cover to Mcely.

I see a couple of improvement areas even though they would certainly not change my 5/5 rating!
* Maybe there is a specific reasons behind this: put A/C in (all) rooms? When we stayed there it was incredibly hot and we had some trouble to sleep
* Have more seats around the pool/lake area: we only counted 6 when we were there, and they were all occupied...
* Ask waiters/waitresses to be less "pushy" when having dinner at a restaurant: we are not such a wine couple and are very much used to "just" drink water at dinner, but we felt kind of guilty to do so. The waiter told us "Oh, you're only taking water? Not even a beer"? To me this was unnecessary.

To me/us, this really was a top class hotel: congratulations to all of you!

PS: I proposed to my girlfriend during a picnic in the Chateau's park, and what else could she say then "Yes" in such a beautiful environment ;)

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Thibault O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kveta H, Manažer komunikace s hosty at Chateau Mcely, responded to this reviewResponded 8 January 2015

Dear Guests,

thank you very much for your nice words about our hotel. We are really happy you enjoyed your stay and your special moment by us. Thank you also for your feedback in points, we always try to keep all the informations which help us to improve our services. In fact for this year we are preparing the A/C in all the rooms in the second floor of the castle, the installation will start in few weeks. Regarding the pool, we preffered to create different ways of relax - so it means some seat, some deckchair, some umbrella just on the lawn, a part with a sand - so our guests can simply choose what tjey like but you are right that the place is not very large, it is in dimensions matching to the whole park. And regarding the waiter, we are sorry if you felt somehow pushed, it is really not our way of acting, I believe strongly it was only the interest to offer you all the possibilities of drinks. We apologize if it was too much for you.

Thank you once more for your feedback and we will be happy to see you again at Chateau Mcely

Sincerelly Yours

Květa Humoudová
Guest Relations Manager

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115 - 121 of 425 reviews

Reviewed 17 July 2014

Cheteau Mcely is located not far away Prague and is truly an amazing place if you want to relax for a day or two. It is set in the middle of an amazing garden full of hidden corners and amazing art. The hotel can truly live up to similar hotels in Germany or Austria. First of all it is very carefully decorated, renovated with customer well being in mind and the staff is very service minded. We had one of the higher end suites which had L'Occitane amenities that I personally love. We basically spent the day lying in the grass int he park, sipping Apperol and reading a book. There is a nice little pond with a beach, spa with an outside jacuzzi that you can even book for a private session. In the evening, visit to the Piano Nobile restaurant is a must, with its innovative but still local flavored food. Breakfast is simple, but all you need and offers great Ala Cart made dishes again with some local flavor. If you want to relax for a few days and be looked after well, this is the right hotel for you to visit.

Room Tip: We had one of the suites that was very airy and comfortable.
  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
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Thank Tomas N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KvetaHumoudova, Manažer komunikace s hosty at Chateau Mcely, responded to this reviewResponded 23 August 2014

Dear guests,

Thank you very much for your nice words. We are really happy that you enjoyed your stay at Chateau Mcely and that you could recharge your energy and enjoy the great meals at the Piano Nobile restaurant.
We will be looking forward very much to welcome you back soon.
Yours Sincerely,

Květa Humoudová
Guest Relations Manager

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Reviewed 27 June 2014

This Chateau is just wonderfull in every aspect. The staff is so friendly always prepared to help, the chef is excellent and hotel is just so cosy and warm. I highly recommend to visit the spa and get some of the treatments as well.
We've spent here 2 night and we've been totally amazed. It was just highly above our expectations.
Thanks everybody at Chateau Mcely for making our short vacation wonderfull :-)

  • Stayed: June 2014, travelled as a couple
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Thank Jan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JanaKavrikova, Guest Relations Manager at Chateau Mcely, responded to this reviewResponded 7 July 2014

Dear guests,

Thank you very much for your kind words.

We are happy that you enjoyed your stay at Chateau Mcely and that you also opted for the spa treatment which is very popular among our guests. We recommend our guests to also try our biotopical lake, which offers nice cool dip in these hot days.

We will be looking forward to welcomming you back soon.

Kind regards,

Jana Kavrikova
Guest Relations Manager

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Reviewed 11 June 2014

We were staying in Chateau Mcely with my husband just for one night. But it was so wonderful that we accumulated energy for the hole month. Amazing spa, tasty food and cosy atmosphere. The place that I deffenetly recommend to visit!

  • Stayed: June 2014, travelled as a couple
    • Value
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Thank Lina8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JanaKavrikova, Guest Relations Manager at Chateau Mcely, responded to this reviewResponded 21 June 2014

Dear guests,

Thank you very much for your kind words. We are very happy that you enjoyed your stay at Chateau Mcely and that you could recharge your energy at Mcely Spa and could enjoy the great meals at the Piano Nobile restaurant.
We will be looking forward very much to welcome you back soon.
Yours Sincerely,

Jana Kavrikova
Guest Relations Manager

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Reviewed 11 June 2014

We had booked to stay here for 1 night as part of a pre-wedding package as we looked for a venue.
Due to flight constraints it was 9.45pm when we arrived and after 10pm by the time we go to our room. The restaurant would normally close at 10pm however we still managed to get a lovely meal.
Our room overlooked both front and side aspects but unfortunately the side aspect was the car park, which normally would not be an issue but on the day we were staying the Chateau were filming a movie so there was a lot of loud activity in the car park from approx 7am.

My main issue was the heat, the chateau does not have air conditioning so it was not a great night sleep and was difficult to escape from the heat the next day when it was 30 degrees +, I understand there are issues with being a historical building but i hope it can be resolved in the near future, even adding fans to the rooms would help.

The food was lovely, but to echo other reviews it would be nice to have a separate light lunch menu, the only menu on offer was the dinner menu and in the heat, lamb shanks etc were not overly appealing.

All in all a very good experience and its definitely a venue we are considering for our wedding. Its a beautiful setting and perfect for a relaxing get away.

Room Tip: Stayed in Northern Seas, which overlooks the front and side, however the side view was of the car pa...
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank aron916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JanaKavrikova, Guest Relations Manager at Chateau Mcely, responded to this reviewResponded 21 June 2014

Dear guests,

Thank you very much for your frank feedback regarding your stay at Chateau Mcely. We are glad that you enjoyed your time at the chateau and we sincerely believe that we will be able to provide you with all necessary and desired services which your very special wedding day will definitely deserve.

We would like to assure our guests, that two of our rooms are equipped with the air conditioning. All other rooms in hotel are equipped with a fan or the fan is available anytime on request. We make our guests aware of this fact and we are always happy to and ready to do our best to provide our guests with the room with air conditioning once the room is available.

As to the meals in Piano Nobile Restaurant we have just published our new menu starting May 2014 with new and innovative choices. We place a great emphasis on the choice of fresh ingredients from our local suppliers and our chefs are happy to prepare meals according to our guests´ wishes.

Thank you very much for all the feedback that gives us a chance to improve service for our guests.

We will be looking forward to welcoming you at Chateau Mcely soon.
Yours Sincerely,

Jana Kavrikova
Guest Relations Manager

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Reviewed 27 May 2014

One of the most exciting places in Czech Republic, everything was above expectation. Nice and clean hotel, great food, perfect service, kind staff, .... But the absolutely the best was the spa. I feld as the most important person in the world by the quality of massage and spa. I recommend this place to anybody. Congratulation to the all Mcely team!

  • Stayed: November 2013, travelled with family
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Thank Iva Š
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JanaKavrikova, Guest Relations Manager at Chateau Mcely, responded to this reviewResponded 21 June 2014

Dear guests,

It is a pleasure for us to read such great review, thank you very much. We are very glad that you enjoyed your stay with us and that you felt pampered while enjoying the massage, sauna and jacuzzi bath in Mcely Spa.

We look forward to welcome you back soon.

Yours Sincerely,

Jana Kavrikova
Guest Relations Manager

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Reviewed 25 May 2014

My wife and I spent a weekend at Chateau Mcely in mid-May 2014. We were there for a wedding. Weather was terrible, everything else was splendid! The service was one of the best I've ever experienced. An example: I had forgotten my white shirt and discovered this half hour before the wedding ceremony... the Director of the hotel lent me a shirt...! Food was excellent, all the services impeccable. The design is amazing and they have thought of every detail. Would recommend to anybody, any time. As good as it gets.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Thank Hakanmild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JanaKavrikova, Guest Relations Manager at Chateau Mcely, responded to this reviewResponded 1 June 2014

Dear guests,

We would like to thank you for such praiseful review which is both soothing and challenging for us because we always try to be better next time our guests come back to visit us.
We are very happy that you enjoyed time that you spent at Chateau Mcely and that the hotel staff could compensate with the great service for the bad weather during the wedding ceremony. We can not influence the weather but we can influence the attitude and the world of our guests once they spend their time with us. It is part of our vision statement – We make a difference in the world by making a difference in yours. We hope that you enjoyed your stay and that the memorable experience will bring joy to your life.
We will be looking forward to welcome you bact to Chateau Mcely soon.

Yours Sincerely,

Jana Kavrikova
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chateau Mcely

Address: Mcely 61 | Club Hotel & Forest Retreat, Mcely 289 36, Czech Republic
Phone Number:
Region: Czech Republic > Bohemia > Central Bohemian Region > Mcely
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Mcely
Price Range: £110 - £488 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Chateau Mcely 5*
Number of rooms: 24
Official Description (provided by the hotel):
Winner of the 2008 World Travel Awards, Chateau Mcely was voted the “World’s Leading Green Hotel.” It is situated in the midst of the St. George Forest, high on a hill with breath-taking vistas, just an hour’s drive from the centre of Prague and in the heart of old Central Europe. This former rural manor of the Thurn-Taxis aristocracy is a place of magical wonder, with positive healing energy, a long history, and with a family atmosphere and personal attention to so many details that it literally guarantees its guests a balance of body, mind and spirit. Limousine service ... more   less 
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Also Known As:
Chateau Mcely Hotel Mcely
Chateau Mcely Prague
Chateau Mcely Hotel Prague

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