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La Grande Cordee
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Domaine de la Vallee d'Ax(Ax-les-Thermes)(Great Value!)
US$56
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US$52
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Le Castelet Hotel(Ax-les-Thermes)
US$68
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    Reviews (133)
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    12 - 17 of 133 reviews
    Reviewed 14 February 2013

    A friend and I had reserved a twin room in this hotel for 3 nights. The hotel confirmed the reservation, but when we turned up they casually told us that they had taken another booking for the room and could no longer accommodate us, even though they also had a record of our record (and their confirmation of it). I was absolutely furious and very surprised. This has never happened to me in 20+ years of travelling around the world and making reservations.

    The receptionist told us that they had reserved a room for us instead at another local hotel, but when we arrived there they knew nothing about it! (and were full so couldn't accommodate us either). In the end I had to walk around town until I found somewhere that did have room, but it was very stressful and ate into half a day of our 3 day trip to Ax les Thermes.

    We walked past La Grande Cordee the next day and saw a coach parked outside. Clearly, the hotel had received a more lucrative booking and just dumped us without any prior communication or alternative arrangement.

    This was absolutely disgraceful behaviour on their part and breaches the relationship of trust between any hotel and its guests.

    Ax is a beautiful little town with lovely friendly people, good skiing and a fab thermal baths, but find somewhere else to stay. If you still want to reserve a room in this hotel, then feel free, but be aware that you might get there and be told that your room has been given to someone else.

    • Stayed: January 2013, travelled with friends
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    2  Thank Bootlemarmot
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 6 October 2012 via mobile

    This modest gîte was clean, comfortable, and accommodating. There's ample free parking, free wifi, and a small restaurant. It's just a few short blocks walking to the downtown area.

    Rooms are a bit small, but tidy and sufficient. Basic toiletries and fresh towels are provided. The staff is quite friendly. English and Spanish are also spoken here. I'd definitely stay here again.

    • Stayed: October 2012
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    Thank jetsetjordan
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 24 September 2012

    As one of 5 Cyclists going from Toulouse to Barcelona we stayed here one night last week .The rooms were small but clean ,the real problem was the set evening meal that was very poor (rice and pork),there was no alternative and they had run out of dessert .Not exactly what you need if you are doing a lot of cycling .

    • Stayed: September 2012, travelled with friends
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    1  Thank IrelandWatson49
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 12 January 2011

    We stayed 2 nights in January so i could ski and my wife could go to the thermal baths. The town is at 700m, from where you get a cable car to Bonascre ski station at 1400m, with skiig up to 2200m. It's a small resort with enough skiing for a few days. The new thermal baths cost 15 euros for 2 hours and my wife loved it.
    Le Grand Cordee hotel is newish, and the owners really seem to be making an effort. We paid 76 euros for 2 for demi pension - bed, brek and evening meal - so expected simple fare, but chef Marc was fantastic. The food was among the best I've had in a french hotel. Even the breakfast was more than the usual coffee and croissant.
    It's on the main road just out of the town, but there was no traffic noise at night. It's 5 minutes walk to the ski lift with boots on, and the same to the town, which has a small but pretty medieval centre with narrow streets, although many original buildings were burnt down.

    • Stayed: January 2011, travelled as a couple
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    2  Thank Century_cottage
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 1 week ago
    Google Translation

    • Stayed: May 2018, travelled as a couple
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    Review collected in partnership with this hotel
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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