First and foremost let me begin by telling you that my review of this hotel will be extremely harsh purely because of the outrageous amount of money we paid for it. Had we paid a decent price compared to the service we got, i'd have been more content with my stay but i feel completely ripped off.
I'll start with the good and move on with the bad.
The view. Purely breathtaking! Could never get tired of looking at it. So relaxing and romantic. It's the best i've seen on the whole island, found it much better there than in Oia.
The hotel is located in Imerovigli, which is a 30min walk to Fira, the island's main city. Some may be put off by the distance but it's honestly the cutest little path. Don't follow the main road and get lost in the little streets. It's worth it!
It's also a nice location as you feel a bit more out of the purely touristic center and are more in the "romantic area".
Like most hotels in Santorini, it has a limited amount of rooms, which can be good.
The breakfast is room service only, served on the private balcony/table in front of the room.
The staff (especially) Elina was friendly and tried their best to help us out.
They were quite reactive. I broke a glass and they came straight away to clean up the mess and did it very thoroughly.
We were given a free bottle of Proseco.
Now comes the ugly bit...
Breakfast. We were told it was included in the price but what you get is actually very little food : 1 croissant, 1 small piece of bread, 2 tbsp (i kid you not!) of jam and honey, 1 glass of orange juice (obviously NOT freshly squeezed) and a hot drink (classic lipton tea as the only choice and coffee). That's it. For any extra you'll have to pay. When they brought 2 croissants and 2 pieces of bread the first day, we thought they had forgotten one portion. My boyfriend ate it all and when the waiter came back we told him he forgot mine and he said that was a portion for two. When we asked if we could have more he simple replied "we ran out" - i've never been told that in a hotel in my life!
The first day we got extras - (sad) fruit salad for me and yoghurt for my boyfriend. We were told we could have any extra for free but then the next day they said it was only exceptional for the first day. Oh and also the second day onwards, the quantity of milk and tea was divided by half without any reasons.
The Wifi doesn't work in the rooms or in front of them. You have to go to the reception or go on the other side of the swimming pool to have a chance of catching a (bad) connection. A hotel without a fully functional free wifi connection in 2014 is like a hotel without towels. It should be a basic service to the guests.
They were forgetful. We ordered two greek salads they would only bring one. They would take forever to remove the trays from the table and i'd just lie there for an hour +. I asked for soy milk, they told me we'd get some but they never brought any. We asked for 2 towels, they took both tags (you give in exchange for towels and get them back when you bring them back) but never brought the second towel. Only gave us the tags for the swimming pool towels so we took them to the beach as we didn't know we had to use separate ones, and they didn't seem happy about it when it was their mistake.
I know it's the case in every hotel in Santorini but i'll never get used to having to throw away toilet paper in a bin! They should at least have two separate trash cans in the bathroom. You end up throwing away your used make up wipes in the same bin as your soiled toilet paper... Not cool!
The bath tub was a sad and uninviting jacuzzi that seemed to come straight out of the 90s and was leaking. The hot cold system wasn't easy to get.
There is absolutely 0 privacy. Anyone (guest or non guest) can walk past your room and that's not very nice. Thank god we didn't have a private jacuzzi. Think you can have a nice romantic private dip with your significant other? Think again! I know it's the case in most hotels in the area but still.
There was a price list for massages in the room but then when we enquired about them at the reception, the price were cut in half. Not complaining about that but thought they inflated the price for naive tourists and weren't consistent with their price listing.
The safe wasn't working well and we had to ask for assistance. He didn't know how to work it either.
The phone was from the 80s.
The batteries of the AC's remote control were dead.
Now that was one of the longest and harshest reviews i've ever written. I wrote down every detail.
As stated at the beginning of my review, i'd have been a lot more lenient if the price we paid for wasn't so outrageously high. We could have gotten a room at a W or Mandarin Oriental in a major city for the price we paid, and ended up getting a low 4* service. That to me is unacceptable. You ONLY pay for the view.
I don't mind that i have to pay a little extra for my breakfast, i don't mind that i don't get orange juice that isn't freshly squeezed, i don't care that they only have one sort of Lipton tea. What i *do* mind is getting all of that for the price we paid. It was totally unacceptable. AND we only got a standard room. I can't even imagine how much the others paid.
For this reason, i don't recommend you go there. It's probably going to be the case in every hotel in Santorini during the high season but still think it's absolutely over rated and outrageously expensive. If you make your clients pay so much for the view, at least make the service on par with it.
- Official Description (provided by the hotel):
- In Imerovigli, one of the most beautiful villages of Santorini Island, you will find the ILIOVASILEMA HOTEL APARTMENTS ("Iliovasilema" is the Greek word for "sunset"). Iliovasilema is situated on the enchanting and world famous Caldera. Built 350m above sea level, offers to its guests the most fascinating view of the volcano and the little islands of the Aegean Sea, as well as of the dazzling sunset. Iliovasilema was initially built in year 1996, has been renovated and remodeled in year 2002 and still grows, following always the rules and the tradition of the Cycladic architecture! ... more less
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- Also Known As:
- Iliovasillema Hotel Imerovigli
- Iliovasilema Hotel Imerovigli
- Iliovasilema Suites Santorini/Imerovigli