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“Excellent Hotel”

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Rocabella Santorini Resort & Spa
Ranked #15 of 48 Hotels in Imerovigli
Certificate of Excellence
GreenLeadersPlatinum level
Valhalla, Ny
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Excellent Hotel”
Reviewed 30 September 2012

My iwfe and I visited the Rocabella Hotel in september and loved this hotel. The view of the Cladera is truly fantastice and the staff and service was amazing. The food was very good and we were so well taken care of. We strongly recommend this hotel.

  • Stayed September 2012, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROCASS, Manager at Rocabella Santorini Resort & Spa, responded to this review, 2 October 2012
Dear Richard C,

We thank you very much for sharing your comments on Trip Advisor!

We wish you all the best and looking forward to welcome you back and extend our services to you!

Best regards
Savas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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833 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (180)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Oslo, Norway
Level Contributor
2 reviews
Reviewed 30 September 2012

The hotel has a lovely layout and atmosphere and a stunning view on from the cliff of the caldera. The traditional Greek architecture of the buildings made you feel more like staying in a small beautiful village then in a hotel, which also gave the hotel a very warm and intimate atmosphere. Rocabella is located within walking distance from the town of Imerovigli walking the spectacularly panoramic pathway. In Imerovigli you can find some good restaurants.

We were about 70 people from different offices in both Europe and the US, and wanted to use the opportunity to have some good business session, and to provide a setting where people could mingle and relax and get to know each other. We were able to by the manager Mr. Savas to “brand” Rocabella and make all it ours. For us Rocabella worked out very nice to combine business and pleasure.

I must say the staff at Rocabella was extraordinary, very service minded, flexible and always ready to give us the best service. The food is great and delicious, for breakfast nothing was left out.

I must give specially the manager Mr. Savas and the rest of the staff at Rocabella a lot of credit for making our company event a big success.

I will love to come back for either business or pleasure.

  • Stayed September 2012, travelled on business
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    • Sleep Quality
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Helpful?
Thank Stein_Myrseth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROCASS, Manager at Rocabella Santorini Resort & Spa, responded to this review, 4 October 2012
Dear Stein,

Greetings from Rocabella Santorini!

First of all, let me thank you for taking the time to share your extraordinary experiences you had, on Trip Advisor!

I do not really have to say much and I will try to keep my answer to your report, as short as possible! I believe and trust, that is was one of the biggest company meetings which has taken place this year on this wonderful piece of island, called Santorini! You people came from all over the world; you rocked not only Rocabella itself, but the entire island!
You people are simply rock stars!

Thank you very much for the wonderful pictures! A picture equals a thousand words!

My best regards to you and your entire team and thank you for all your assistance as well from your end! I’m looking forward to welcome you back in the near future! Have a lovely time till then!

Best regards
Savas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 29 September 2012 via mobile

This hotel's service is very professional. Met all high standard, however just a bit cold in service. Not that they are not good, it just doesn't have like you are home feel. The food is great and the view is to die for. Santorini is known for their sunset... Well... You have it right from your balcony. The hotel is a little out of the way so it will be better if you rent a car to explore the island

  • Stayed May 2012
    • Value
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Helpful?
Thank tiisai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROCASS, Manager at Rocabella Santorini Resort & Spa, responded to this review, 4 October 2012
Dear tiisai,

Greetings from Rocabella and thank you for sharing your comments and experiences on Trip Advisor!

We strive on a yearly basis for a better guest satisfaction index! Therefore, we thank you for any constructive feedback! That will be considered and needs to make sure, that at your next visit you feel at home!

We thank you so much and looking forward to extend our services to you in the near future!

Sincerely,
Savas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford, Massachusetts, United States
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 September 2012

My new husband and I stayed in the honeymoon suite- paid about 500 USD a night- we expected near perfection for this. The room was honestly only so so. It was large, yes, but the loft simply had a matress on the floor. The "stars" in the ceiling were so bright that they lit up the whole room- no real romance there. The linens were all damp from the humidity (just buy a de-humidifier!) and they looked pretty well worn. The celing was painted "sky blue" but was chipping and cracked in the places. Worst of all, the bathroom reeked of sewage. We realized the plumbing was backed up, as when we drained the jacuzzi in the bathroom it bubbled up in the center of the bathroom floor. It honestly smelled so awful that it pretty much ruined any bathroom jacuzzi time. The place is huge, and the staff is very friendly and on point. It is farther from the previous hotel we stayed in (which we loved!), and farther from Fira (40 minute walk). Overall, the place was nice looking, the service really was excellent, but for 1000 dollars for a two night stay we expected much, much better.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROCASS, Manager at Rocabella Santorini Resort & Spa, responded to this review, 2 October 2012
Dear Julie K,

Greetings from Rocabella Santorini!

We appreciate your comments about recent your stay at Rocabella Santorini, whilst disappointed to note your experience was not to your full expectations, we are always grateful for both positive and constructive feedback.

I was surprised to read your comments about the room, the Jacuzzi and the linen. I have addressed the responsible departments for this, and the necessary actions will be taken in order to solve this kind of contention and controversy in the future. Nevertheless, the “stars” in the ceiling can be adjusted by a bright-dimmer, in order to make the room atmosphere more romantic...
We are glad however to read that you overall liked the hotel and that the staff has been very friendly and on point.

We would appreciate the opportunity to see if we can have another opportunity to better serve you in the future. Should you have the chance to return to Santorini - please don't hesitate to contact me personally and I will be more than happy to see how we may be able to make this up to you.

Sincerely,
Savas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 September 2012

This hotel/spa resort is absolutely beautiful. Everything one would expect when wanting a holiday in Santorini with the white walls, stunning views, cliffside pools and staff so willing to help with anything from hiring you a 4 wheeler to restaurant recommendations, bookings and transfers. Every room we saw had a sunset view and we can't wait to come back again! Also not that it matters but when we stayed there was a wedding on here and simply because it may have inconvenienced us (which it didn't in the slightest) we were given a free upgrade to a Jacuzzi suite. This place could not do more to make your stay the most wonderful time of your life. Thanks Roccabella!

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cassa686
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROCASS, Manager at Rocabella Santorini Resort & Spa, responded to this review, 1 October 2012
Dear Cassa686,

We would like to take this opportunity and thank you for staying with us! It is always a pleasure receiving positive feedback from our guests!

The entire team is getting motivated through this and strives to even provide higher quality services to our valuable guests/ clients!

We thank you so much and looking forward to welcome you back in the near future!

Best regards
Savas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 26 September 2012

The service staff was amazing. Loved the morning breakfasts (fresh made chocolate croissants and waffles daily!) as well as the 4 pools. They had wifi which was a nice convenience and you can rent atvs and motor skooters to get around the island. It was beautiful and romantic. Highly recommend.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yummiyogini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROCASS, Manager at Rocabella Santorini Resort & Spa, responded to this review, 2 October 2012
Dear Yummiyogini

We thank you so much for sharing your comments with the other travelers!

We are sure you loved your breakfast here at Rocabella hotel as well as the 4 swimming pools!

We hope to welcome you back in the near!

Best regards
Savas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 September 2012

In all of my years of travelling I have never written a review for a hotel. But in the case of the Rocabella, I am compelled.

The resort is quite simply amazing. Standing like a sentinel on the cliffs of Imerovigli (what's known as Santorini's balcony), Rocabella boasts breathtakingly beautiful views, crisp and modern design and the friendliest staff you could hope for.

Beyond the splendour of the magnificent vistas and the well-conceived layout of the property, Rocabella as an experience is unequalled.

My wife and I first stayed at the hotel last year when we were still engaged and truly enjoyed every moment. It was during this stay that we had a chance to see a wedding that was being facilitated and the affair was so awe-inspiring and beautiful that we instantly committed to having our very own wedding there one year later.

Savas, the General Manager, was charming, helpful and with great alacrity attended to our every concern and need. With his help and the support of his staff, our wedding this past September turned out to be even more magical than we had hoped. It's no wonder for our Honeymoon trip to Mykonos we chose the sister hotel, Rocabella Mykonos...

There are certainly many beautiful accommodations throughout Santorini and everyone seems to take tremendous pride in their offerings of goods and services on the island. But this hotel rises many steps above.

You will find no exaggerations on their website and the rooms are immaculately clean. Room sizes and views vary so inquire about what you're looking for (but the sea view rooms are all fantastic).

Although there are always nearby tavernas and taxis can take you into nearby Fira town, it is recommended that you hire a car or other motorized means of transportation so that you can enjoy the island with true independence.

A warm thank you to Sava, Adoni, and all the staff for making our special day that much more special.

Gus D

Room Tip: Front sea view rooms offer spectacular views that are breathtaking.
See more room tips
  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gus D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROCASS, Manager at Rocabella Santorini Resort & Spa, responded to this review, 4 October 2012
Dear Gus,

Greetings from Rocabella Santorini!

First of all, thank you so much for taking the time to share your wonderful wedding experience on Trip Advisor!

It is simply amazing, to read that both of you came last year, when you were still engaged and then decided on the spot to have your very own wedding a year later!

The combination of the 3 venues (church, Infinity area, main pool area), exceeded all expectations of your invitees! They got simply blown away!

Once again, thank you very much for selecting Rocabella as your wedding venue! We wish both of you all the best and looking forward to welcome you back in the near future!

Best regards
Savas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rocabella Santorini Resort & Spa

Property: Rocabella Santorini Resort & Spa
Address: Eparchiaki Odos Thiras - Oias, Imerovigli 847 00, Greece (Formerly Rocabella Santorini Hotel)
Phone Number:
Region: Greece > South Aegean > Cyclades > Santorini > Imerovigli
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Imerovigli
#4 Spa Hotel in Imerovigli
#8 Family Hotel in Imerovigli
#11 Luxury Hotel in Imerovigli
#15 Romantic Hotel in Imerovigli
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Rocabella Santorini Resort & Spa 4*
Number of rooms: 43
Official Description (provided by the hotel):
Rocabella Santorini A memorable stay in Santorini. Discover the hospitality of Rocabella Santorini! On an island of unique beauty begins your experience of an accommodation refined down to the smallest detail! Discover the landscapes, the flavors, the magic of Santorini as afforded by Rocabella Santorini's brand new concept of hospitality. Rocabella Santorini is a spread of ​​11,000 square meters in the picturesque village of Imerovigli. It overlooks the caldera, the volcano and the surrounding islands and is host to memorable sunsets. A beautiful hotel, it's one of the most popular ones on the island. Here you will experience a new era of hospitality. The pleasant staff of Rocabella Santorini welcomes guests with genuine warmth, making you feel instantly "at home". The hotel offers a range of facilities and services that makes your stay a cherished holiday or an unforgettable honeymoon. Rocabella Santorini initiates the Santorini experience; in the hotel you'll feel the warmth of the Mediterranean sun at one of four swimming pools, you'll feel rejuvenated at the modern gym and refreshed in the exceptional spa. Enjoy the sunset with a glass of local wine or with your favorite cocktail along with regional and Mediterranean delicacies by chef Xenakis Gikas. To add truly romantic touches to your honeymoon, plan your wedding with the help of the experienced wedding planners of Rocabella Santorini. Choose from a variety of Greece's traditional tasty products and find clothes and accessories at the hotel's boutique that have been carefully selected just for the guests of Rocabella Santorini. Rocabella Santorini offers an experience that you will never forget on the most beautiful island in the world, unique Santorini! ... more   less 
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Also Known As:
Rocabella Deluxe Suites & Spa Santorini Hotel Imerovigli
Rocabella Deluxe Suites And Spa Santorini
Rocabella Hotel Santorini
Rocabella Santorini Resort & Spa Imerovigli

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