We are frequent holiday travellers and guess booking Oniro Suites Imerovigli is the worst experience we ever had. We arrived late in the evening around 7pm, when we first walked into the "Volcano cave suites" which cost us 170 Euro/night during mid-Sept season. I was immediately disappointed. If you look at the photos in their website, please imagine the photos were taken on the day the suites has JUST been painted, refurnished, and renovated! In reality, the room was dim, bed felt damp, nothing interesting about the 'cave' feelings. I was very particular with clean bathroom, and unfortunately, the first thing turned me off was the smell from the toilet! everything was very basic, candles are full of dust, one and only tea candle which was easily replaced, was dirty and almost used up.
The other surprising is that the so-called veranda where you are suppose to enjoy the stunning view of the Aegean sea, was in fact the common area where occupants have their breakfast served, which is right outside our suite. The jacuzzi outside our cave suite is actually for public use as well. What comes next is limited privacy, the doors are ALMOST fully by blinds on the window panels; and our immediately adjacent neighbour is in fact the reception, which is also their office, where you can hear every single word of staffs' communication, their printings going on, and we have to lower our voices to keep our privacy.
The cave is full of flies, the "salon" area with candles, sheet was covered with dust.. we called the manager in charge, Margarita Matsou, who also manages the "White Santorini Hotel" (www.whitesantorini.gr), instead of being apologetic and listen to customers, she started to argue and told us off that flies situation happens ONLY if WE leave the doors open. We were not at all impressed with her attitude, there's no one else on duty after we came back from dinner at 9.30pm, and Miss Matsou is 40mins away so she claimed she can't come over to assist, it was a nightmare, we ended up moving out by ourselves late at night due to the state of the accommodation, no assistance or customer service whatsoever, the next day they called us and demand us to pay for one night, we refused and she told us she will call the police to arrest us of not paying the cancellation fee. We were waiting for an hour and expected a visit from the tourist police but they never show up, or we were threatened that they have the details of our passport during booking, they will pass it to the police!
I am sure everyone experienced differently and this is only our story, but we never had anything like this before, not even close.
Flying all the way from Hong Kong for our 2 weeks holidays, the last thing is to let anyone ruin it, money is not the matter of what we pay, but their website (for the room we booked) is definitely deceiving!
- Official Description (provided by the hotel):
- Whitedeck Santorini complex is situated in Imerovigli, on the highest point of Imerovigli's cliff above the famous volcano offering the finest sunset view over the caldera.Whitedeck Santorini consists of 7 recently renovated luxury suites. They overlook the Caldera and the volcano and are surrounded by the Mediterranean landscape. All suites include a spacious veranda facing the ruins of the Venetian castle.The guest can enjoy breakfast served on their balcony, with spectacular views to the Aegean sea. In the evening, enjoy the jet tub, while relaxing with the best sunset views. A bar serving light snacks is also available.At Whitedeck Santorini, guests can take advantage of the stylish facilities as well as first-rate services offered by the management and personnel. ... more less
- Reservation Options:
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- Also Known As:
- Oniro Hotel Imerovigli
- Oniro Hotel Santorini
- Whitedeck Hotel Santorini/Imerovigli