Before reading this - everyone has their own opinions and as a holidaymaker who is paying a lot of money to stay in a place that they consider is ideal for them, you would expect to get what you pay for. However, these problems should have never occured and therefore Hoteliers should take on board what customers want. Health and Safety is obviously not an issue here in Greece...
Having been to Santorini a month before and stayed in Fira. We decided we loved the island so much but wanted to relax more, so we looked at accommodation in Imerovigli, thought it would make a nice change. We were offered what they described as a Superior studio with newly refurbished marble jacuzzi bathroom.
Firstly, we emailed and double checked before we left if they would arrange for transport to pick us up from the airport and when we arrived, there was nobody around to meet us. We went out of the airport to look for a taxi, but none to be seen. We phoned for a taxi and they said it would be 30 minutes, so we waited. An hour later they turned up and dropped us off by the Maltese Church. I then had to search for the Artemis Villas as I was not familiar with the area and eventually found it next to Vallais, in which then realised that Artemis was next door. (the sign was hardly visible).
The reception was down so many steep and narrow steps that I was wondering if my wife would find this a problem. The reception area was a small pokey office with a curtain drawn across a doorway with two people standing around. They didn't understand English, but then phoned Angela to speak to me. We were then shown to our room and the luggage followed some time later. However, as soon as we walked up and down so many steps to the room, the phone rang and it was Angela asking us if everything was OK? I said let us get in the door first, then we can answer that question! She was quite blunt especially when I asked her why nobody met us from the airport and her reply was that she had emailed us the day previously to say they couldn't do it! I checked my emails and there were no messages!
The room decor was very basic and the layout of furniture wasn't exactly thought out. The wardrobe was behind a wall which was a narrow space between a kitchenette area and the bathroom, so it wasn't very practical. The two small windows were high up, so if you wanted to get some light into the room, you had to have the door open, but you couldn't see the view unless you took a few paces forward onto a small terrace. It is not exactly private. If you were to come out of the bathroom and walk to the bedroom area... anyone that is walking up or down the steps could easily see you especially if the light was on and to be honest, you needed the light on because it was so dark and claustrophic inside. The marble bathroom had areas of mould round the bath and the water always came up through the drain and flooded the floor. It was so slippery that we had to put towels down to prevent any accidents. No way was this a newly refurbished room. We spent our first night in the bed which was nothing more than a well used mattress placed on a concrete slab. There was no protector, just a badly non fitted sheet placed on top and all we felt the springs digging into our bodies. The following morning after trying to locate Angela to sort this out. She immediately dismissed our disappointment with the situation and again had an answer for everything - the bed is new, but we will change it for you. Later when we arrived back from having breakfast out somewhere, we saw them swapping the mattress from a studio next door. Amazing to see that the mattress had a large hole in it!!
The deck small deck which has a wooden floor has a glass surround so the view was not obstructed. The pool was a plunge pool. (None of the pools are heated, but it is quite nice to dip in to cool off if it is hot). The view from here was definitely the better view, you are higher up and opposite Skaros Rock. We have been to Pegasus Suites which is 7 minutes walk away heading towards Firastefani and they are set back in the rock, so the view is restricted, but you still see the same old volcano!!
We were there to relax and even though we took breakfast out, upon our return, we found a photocopied note telling us that we were to vacate the pool area by 4pm as they wanted to decorate the area for a wedding that was taking place. This was hardly advance warning and there wasn't anywhere to go to lie down apart from our own room!
The 14 inch television was placed near to the ceiling, so even if you could sit up in bed to watch it, you would probably end up having to visit a Chiropractor with a neck complaint!
The Artemis Villas was certainly not what we expected and definitely overpriced for what it has to offer.
- Also Known As:
- Artemis Villas Hotel Imerovigli
- Artemis Villas Santorini/Imerovigli