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“Tholos Resort - Calming and restful”
Review of Tholos Resort

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Tholos Resort
Ranked #30 of 50 Hotels in Imerovigli
Certificate of Excellence
Toronto, Canada
1 review
“Tholos Resort - Calming and restful”
Reviewed 19 July 2012

I had to be in Santorini for a wedding on the south of the island and sought to find somewhere to relax and be quiet, away from the maddening crowd so to speak.

Tholos Resort looked to be the place and the reality was just that. A wonderful room with terrace, our own swimming tub/jacuzzi and perfect weather other than the odd cool wind in the early day or so of our stay. The view was expansive, encompassing the volcano and the island of Therasia.

Location was a good half an hour walk outside of Thira, a walk we did maybe two or three times a day for shopping, restaurants and exercise. This could be a problem for the less able as it's nearly all up-hill from Thira to Tholos.

The staff really made the difference for us. The two Anna's in reception couldn't have been more helpful, indeed they were outstanding dealing with all our questions and last minute changed minds! Chris must be the fittest waiter on the island, running up lots of steps with loaded trays to our terrace - breakfast al fresco every day was such an indulgence! Not to forget the room maids who always left it clean and inviting despite our best efforts to make it look untidy. The other star for us was Christos, he carried the bags and made sure everything was working as it should and yet found time to paint and tidy the resort on a daily basis to keep the whole resort looking pristine and whilst no English was spoken and he always had a wonderful smile.

Will we be back? One word - yes and it can't be too soon.

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TholosResort, Manager at Tholos Resort, responded to this review, 29 July 2012
Dear Paul,
It was a pleasure to accommodate you in Tholos Reosrt. Thank you for all the kind words for the staff.
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English first
Toronto, Canada
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 June 2012

My husband and I travelled to Greece for our honeymoon, where we visited Athens, Crete and Santorini. After taking the ferry from Crete to Santorini, we stumbled upon (quite last minute) onto Tholos Resort after having it recommended to us by those at the port, and are we ever happy we did! From the moment we set foot on Tholos, the staff treated us so warmly and kindly, that after looking at previous reviews, we had wondered how anyone could have anything bad to say about this beautiful place! In fact, my husband and I made it a running joke that the "damn volcano was blocking our view" as per the previous poster. How anyone could complain about the natural beauty of the island was beyond us!

The room we received (after being upgraded given our honeymoon), was absolutely breathtaking! My husband and I stood on our balcony with private jacuzzi in awe of the amazing view of the caldera. The free welcome wine was a great touch!

I have travelled around the world since I was 6 years old, and would consider myself a knowledgeable and experienced traveller and to say that this resort was good would be an understatement. The food was delicious (we ordered dinner on our private balcony, the same went for breakfast - both were brought quickly and were more than we could eat). The drinks by the pool was refreshing. There was just enough room on the pool deck without it being crowded, and the pool overlooking the caldera was so beautiful (see pictures). The location was great too, we had rented a car from the port, so we had no problem getting around, but even without a car, the town is so close that you could easily walk to any restaurants, etc. Taxi's are also plentiful and can get you to Oia (where we went for sunset and shopping) or Fira.

I must thank the helpful staff (both Anna's) who were so kind and recommended a great yachting tour of the island (we recommend this!). Thank you also to the great staff who walked up and down those stairs in the sweltering heat to bring us our tzaziki (again we recommend this - best tzaziki by far). A memorable honeymoon. We only wished we could have stayed longer!

Room Tip: All rooms seemed to have a beautiful view.
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  • Stayed June 2012, travelled as a couple
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    • Cleanliness
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Helpful?
1 Thank Jackie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Tholos Resort, responded to this review, 5 July 2012
A grate thank you from the management and the staff for taking the time to leave such a nice and detailed review for Tholos. We were very glad to have you staying in our premises and we hope that you will manage to visit us again in the future.
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Beijing, China
Level 5 Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 21 June 2012

Tholos is located in the heart of Imerovigli, a quite and peaceful area, quite the opposite with Oia. I was first amazed at the hotel staff's hospitality. However, the longer I stayed at Santorini, my husband and I got a bit disappointed. We found out, first of all, the view from Tholos is not perfect. There is a volcano right in front of the resort. So, you can't really see the perfect sunset. The volcano is always blocking part of your view. Secondly, the restaurant recommendation given by the receptionist Anna was very misleading. We followed her instruction and drove to a supposed "extremely nice local restaurant", but were pissed off. The restaurant was situated in Aumoudi Bay, and looked very shady. They charge the bbq fish for 89 EURO per pound! I was not kidding, but this is the "best restaurant" per Anna.

There are also great stuff about the resort: it has got a terrific chef. If you plan to stay there, I would recommend to eat every meal at the hotel.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Karen Xinyue Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Tholos Resort, responded to this review, 30 June 2012
Dear Karen,

Thank you very much for choosing Tholos Resort for your vacations. We are profoundly sorry to hear that got disappointed from your trip in Santorini but we feel that the average score (3/5) and your comments does not reflect our staff’s effort to ensure a nice and comfortable stay in our premises.

Few of your comments might also give a wrong impression to prospective visitors. Therefore I would like to clarify the following:
You say that “There is a volcano right in front of the resort. So, you can't really see the perfect sunset”. What you refer as “volcano” is a very famous historical landmark of the area, the rock of Skaros, a conical shape rock with a whole Venetian village and castle built on it that was abandoned in the 19th century when an earthquake ruined it. Guest, nowadays, go there for hiking as it is in small distance from Tholos and take wonderful pictures of the Caldera and the sunset. The volcano is actually the submerged rock in the sea behind and southern of Skaros (on the left). This rock appears in photos in our website and while being a prominent figure of the landscape, it certainly doesn’t block your view to the sunset which takes place on the right hand side (northern) of your view, quite far from Skaros rock.
In regards to the restaurant, we understand your frustration and we apologize for that. Our recommendation was based on positive feedback from previous guests. We can only guaranty the quality and the reasonable price in our restaurant and not in another property. In addition the front desk has been advised to be more careful and detailed when such information is requested in the future. As you understand we would be more than happy to have our guests eating in the hotel rather than diverting them to a restaurant outside.

Reading your review again, and your comments “amazed at the hotel staff's hospitality” and “it has got a terrific chef”, we feel that you were not dissatisfied with our hotel, our service and hospitality but the bad experience of the restaurant reflected in the final score you gave to us. Therefore we would kindly ask you to reconsider and change your review.
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Herndon, VA
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 June 2012

The Tholos Resort was the most amazing hotel I ever stayed at. From the moment I arrived, the staff attended to my every need. Anna greeted me so warmly that I felt more like a friend than a hotel guest. She made me familiar with the resort and even suggested a wonderful excursion which I'd HIGHLY recommend to anyone. It was a dinner sailing cruise, my 2nd night at the resort, where we watched the magnificent Santorini sunset on the water. I had dinner at the hotel my first night there and watched the magnificent sunset from my table. The food was spectacular. I had sauteed calamari in a fresh tomato sauce and a Greek salad and a glass of wine. Before dinner I was called in my room 15 minutues prior to my reservation reminding me and asking what I'd like to drink so it was waiting for me when I arrived at my table. WOW, I felt like a celebrity with treatment like that. The next morning Christos brought me the most wonderful breakfast tray of Greek delicacies to my balcony table. Everything was delicious, especially Christo's famous omlettes. Later on that afternoon I went to the pool and Christos brought me his signature strawberry dacquari. It was the BEST strawberry dacquari I ever had. I was not ready to leave when my stay was up. I wish I could have stayed another week. The staff at Tholos made me feel so very welcome and Anna and I even had our picture taken together so we could remember this time forever. When I go back to Santorini, I will most definitely stay at the Tholos Resort. There's no better hotel on the island. Thank you Anna and Christos. I love and miss all of you sooooooooooo much!!!!!!!!!

Room Tip: I had a corner room but all rooms at the resort are amazing and have incredible views.
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  • Stayed June 2012, travelled solo
    • Value
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    • Cleanliness
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Helpful?
Thank SF_Herndon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Tholos Resort, responded to this review, 24 June 2012
Dear SF,

Thank you very much for your kind words about us. We are very pleased to know that you enjoyed your staying in Imerovigli and we are definitely looking forward to see you again in Tholos Resort in the future!
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Sydney, Australia
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 May 2012

We stayed at 3 separate places on Santorini over the course of a week in May – Mero Vigla (50 Euro a night), Oia Mare Villas (65 Euro). On the last night of our stay we decided to treat ourselves at Tholos (170 Euro).

On the positive side, the staff – the two Annas and Chris, were very friendly – they set up flowers and champagne for a surprise proposal to my fiancée. They dropped the price of the room from 198 to 170 Euro when negotiating the room. Chris was lovely company by the pool. The view was really nice. Rooms were reasonably modern. The staff were understanding when we reduced our stay from two nights to one when another hotel made a mistake with our booking.

We were disappointed because we expected some of the ‘small touches’ present at other hotels in this price bracket – remember you’re paying over $US200 a night. Balconies are cramped and close together compared to the other two places we stayed, and we found the walls of our balcony in part concealed the view and sunset - although the view from the pool area is really beautiful and a short stroll away. We heard and saw quite a lot of foot traffic and noise from our room – compared to Oia Mare where we had such a vista in front of us and had a lot more personal space. The shower leaked all over the bathroom floor and the shower base had part of it coming off.

Breakfast was disappointing, ordinary supermarket orange juice, packet ham cold cuts, Lipton Yellow Label tea, a single omelette provided for two of us, a tiny bit of fruit, a few small uninspiring croissants and bread rolls. For the price, maybe a selection of some nicer teas and fresh orange juice wouldn’t have gone astray, and overall just something a little fresher, tastier, healthy and special – considering it’s a resort and you’re paying over $200 a night. The room didn’t have a stove which we like, though this is not a requirement for everyone.

Most disappointingly, we asked for a late check out several times during our stay as we had a 10pm ferry. While we appreciate the staff’s kind offer to extend our check out slightly by one hour to 1pm and to stay by the pool for as long as we wanted, we were dismayed to find that our room wasn’t cleaned until 3.20pm, and no guests had checked into it by the time we left at 7.45pm. Would it have hurt if we stayed until 3.20pm or even later?? While we realise that late check-outs are discretionary, once again when you pay over $US200 a night, you hope that the staff might have been a bit more flexible … a day after a marriage proposal as well!! We have stayed at many, many hotels - and much cheaper - that have granted this request. The management said they’d do everything to help us with a late check out when we were scoping out the hotel, but really we didn’t see a lot of effort in this regard. We did ask just before 1pm so we couldn’t see any reasonable excuse for it! And when we mentioned later in the day that we were a little surprised (we do like to make the effort to determine the reasons for things before we decide to put something constructive on Trip Advisor), we were told that she didn’t know of our request and didn’t know why the room hadn’t been filled. However we specifically asked the same person several times!

Overall for the price, we didn’t want to have to worry about the small things and whether we should be getting x, y and z for over $200 per night - but unfortunately we found ourselves doing so very often, questioning the value and quality a lot of the time, and wondering why we moved from our previous hotel!

We could list a few other negatives but we'll give the hotel the benefit of the doubt on these. It was a hard choice between an 'average' and 'poor' rating - what tipped us over was the late check-out issue - no matter what the excuse we felt it could and should have been arranged particularly as they knew about it well before we booked the hotel and promised they would make the effort to arrange it.

Our favourite accommodation by far was Oia Mare – unbeatable uninterrupted view of the ocean and sunset, beautiful large room, big balcony with two reclining couches, a table and two chairs, functional kitchen, great furniture, super friendly staff (Dianna at check-in at bus stop, and Delice at the actual hotel), incredible value for money and bang for your buck. No need to spend a fortune to have an amazing view and very nice room in Santorini!

Tholos proudly displays its 4 and a half star Trip Advisor rating at the Manager’s desk in reception. They should be proud, as there are some positives with the hotel, but if they want to retain high marks from discerning travellers we urge them take on board some suggestions above. With small touches and perhaps a better price, it would have been a really good experience.

Thanks Anna and Anna for helping with the proposal - it was very kind of you and I won't forget that!

Room Tip: Try to ask if there is a room where the walls don't impede a panoramic view, and preferably a li...
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
4 Thank Dan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TholosResort, Manager at Tholos Resort, responded to this review, 9 June 2012
We are very sorry to hear that our clients left unsatisfied from our premises, especially since we tried a lot to fulfill their requests in very short notice.

In regards to complains about the price we believe that they are unjust. In comparison with 4 star hotels in the same area (Imerovigli) the price offered to the clients was highly competitive. In this particular case the couple passed from our premises without a reservation, the staff showed them the room first and then they agreed to the price. Please note that they were offered a last-minute discount as well.

Initially they booked the room for two nights. Later on they requested to cancel the second night. According to our hotel's policy, in such cases of short notice, there is a cancellation fee which we did not charge taking their word for a problem with another hotel booking and trying to do our best to maintain a good atmosphere since our client proposed to his fiancée the previous night in our hotel.

As far as the late check-out issue we completely understand their frustration but most of the time it is impossible to offer the clients to extend their stay by more than an hour or so for practical reasons. The cleaners end their duty by 4 pm and all the rooms should be empty at least 2-3 hours in advance. Even if we knew that no other client is entering the room by lets say 8 or 9 pm, it would have been impossible to allow such a late check out simply because the room would not have been cleaned for the next guest. For this reason the front desk explained to the couple that we expected the next guest without an exact time of arrival, therefore the room must be ready as early as possible. An exception to the above rule could have happened (and has happened in the past) if only there were plenty of empty rooms to reallocate the new guests, but Tholos was almost fully booked at that period. Thus we asked Dan and his fiancée to stay to our premises as much as they wanted and offered them refreshments free of charge.

We believe that the late check out was so important for our client, that led him to a poor rating which does not reflect all the effort put by our staff to make special the one night they choose to stay in Tholos Resort. Therefore, we would kindly ask Dan to revise his review about our hotel.
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New York City, New York
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 May 2012

Tholos Resort was truly a great experience. We were greeted by wonderful Ana the receptionist. She was a delight to talk to and was very welcoming. The breakfast and pasta dinner was out of this world during sunset. The staff were top notch especially Danny. After walking around Fira we realized our Tholos had the best room view. I highly recommend this resort over anyone in the island and will visit again in the future!

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carlos S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TholosResort, Manager at Tholos Resort, responded to this review, 24 May 2012
Dear Carlos,

Thank you for your review! We are really looking forward to see you again in Tholos.
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Atascadero, California
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 May 2012

I just read some of the comments left by other people that were not happy here, I can not believe we are even talking about the same place. This hotel did everything they could to make our trip to Santorini above expectations. From the very first they were friendly, helpful, and completly wonderful. Yes there are alot of steps but you should be aware of that before you book. My husband and I are in our mid 60's and did not have any problem with them. We spent 4 days there and went all over the island and were so glad that we stayed at Tholos. The breakfast that was delivered to our balcony every morning was great, and the server kept asking if we would like anything different. The view, no you can't even discribe how beautiful it was right from the balcony. We have spent 2 weeks around Greece and the shower head is the same in every place we have stayed.
I am sorry I do not remember the girls name that was in reception, but you were right Corfu is beautiful too. We have really enjoyed our 5 days here. Check out Hotel Kaiser Bridge next time you get home, it is great. We would highly recommend staying here at Tholos

Room Tip: We stayed in a room over looking the pool. What a view of everything.
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  • Stayed May 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thera M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TholosResort, Manager at Tholos Resort, responded to this review, 24 May 2012
Dear Thera,

Thank you very much for your review! It is a great pleasure to have people like you in our hotel. We hope to see you again in Imerovigli.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tholos Resort

Property: Tholos Resort
Address: Main Street, Imerovigli 84700, Greece
Region: Greece > South Aegean > Cyclades > Santorini > Imerovigli
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#18 Family Hotel in Imerovigli
#25 Luxury Hotel in Imerovigli
#29 Romantic Hotel in Imerovigli
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Tholos Resort 4*
Number of rooms: 12
Official Description (provided by the hotel):
The Santorini hotel of your choice in Imerovigli, on the island of Santorini. Much beloved and world-famous, the island of Santorini in Greece is a place of awesome beauty and bewitching atmosphere. Its exceptional character is a blend of blazing volcanic rock, against the backdrop of the deep cobalt-blue sea and the clear Aegean sky. The imposing Caldera is the result of the volcano's biblical eruption, a crescent of cliffs rising steeply hundreds of meters above the water, with white villages nestled upon their tops. One of these picturesque settlements is Imerovigli, a small distance away from the capital of Santorini, Fira, where you can find Tholos Luxury Hotel Resort. Perched on the cliff of the Caldera, the hotel will offer you an accommodation of luxury and hospitality, in a magnificent setting overlooking the volcano. Panoramic vistas to the crater, submerged into the deepest blue waters, sparkling under the bright sunlight, will leave you enchanted in the day, while the spectacular sunsets that turn the landscape into a melange of dreamy pictures will make your memories unforgettable. The whitewashed apartments and studios, all in the traditional Cycladic style, are built on different levels of the cliff, with terraces or balconies facing the superb surroundings. In their discreetly luxurious interiors you'll find comfort and relaxation. At the patio by the outdoor pool on the other hand, you'll enjoy refreshing moments under the sun or romantic time under the stars. The service, day and night, is friendly and impeccable, while the hotel's owners are always at your disposal for your every need while staying here. ... more   less 
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Also Known As:
Tholos Hotel Imerovigli
Tholos Resort Santorini/Imerovigli

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