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“Avoid this hotel”
Review of Villa Sangiovese

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Villa Sangiovese
Reviewed 19 September 2011

I cannot recommend this hotel to anyone for the following reasons, which I feel merit the full explanation I have given below. In short, the owner of this hotel is an odious individual who should not be in the hotel business if he does not want to be polite, or even honest to his guests. He does not deserve your custom and there are plenty of agriturismos and other hotels in the area which offer far superior (and in some cases cheaper) accommodation and service.

During our two week holiday in Italy, we decided to visit the Chianti region on Sunday 11 September, the day of this year's wine festival in Greve in Chianti. When we looked for accommodation, the hotels in Greve in Chianti were full and so we searched for accommodation within walking or cycling distance of Greve. We chose Villa Sangiovese because its website stated (and still states today), unambiguously and without qualification: "we can arrange bicycle hire for you". A week ahead of our arrival, I telephoned the hotel to ask if they would be kind enough to arrange cycle hire for us on the Sunday. The owner's response was simply: "Do it yourself", repeated three times, followed by the helpful insight that the local cycle hire venues are "closed on weekends".

This initial taster of the owner's rudeness and of the misleading nature of the hotel's literature was unfortunately borne out during our stay. The hotel's restaurant menu offered several "fresh, handmade" pasta dishes. Further enquiry revealed that these pastas were neither made on the day, nor made at the restaurant, and the pasta with funghi which we chose was over-cooked. We then chose the "bistecca alla fiorentina" - a steak which, incidentally, the hotel's website advertises as the "house speciality". The house speciality was also over-cooked. The price of the steak was listed on the menu as €3.50-€4.00 per 100g and we ordered an 800g steak. At the end of the meal, we asked that the cost of the meal be added to our room bill and, being quite tired, we didn't query why we hadn't been presented with a bill to sign at the end of the meal.

The following morning, after we had waited for the owner to finish his cigarette (in the kitchen - presumably that's acceptable from a hygiene perspective), he presented us with a bill which included a charge of €46 for the steak. When I suggested that there might be a mistake, I was told bluntly "There is no mistake". After I quoted the price listed on the menu, the owner somewhat farcically asked how much I wanted to pay, and we ended up paying €32 for the steak. Never before has the rudeness of a hotel owner made me as angry as this man's did, the highlight of the exchange being his declaration: "I don't want to discuss this any more". Unbelievably enough, this exchange all took place in front of another couple of guests who were waiting to check out.

The hotel's setting is nice, the breakfast was good, the waitress was very friendly (despite the sexist joke the owner made to her in front of us during breakfast) and the room was adequate (despite it having a twin bed instead of a double bed and despite the fact that the bathroom was antiquated). But the owner renders such considerations utterly irrelevant.

  • Stayed: September 2011, travelled as a couple
    • Service
6  Thank Badger885
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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33 - 39 of 61 reviews

Reviewed 10 September 2011

The guy that runs this place was drunk and abusive while we dined at the restaurant. He was an old Swiss guy and not only tried to rip us off with the bill but then started to rant and rave when we questioned the bill (which he had tallied up completely incorrectly). Expensive, horrible service and average food at best. AVOID.

  • Stayed: October 2010
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5  Thank timwhitey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2011

"We were only in Panzano for 2 nights, but wish we had stayed longer. This was our second time in Chianti, but our first time at Villa Sangiovese. From the time we arrived the owners and staff fussed after us. The room was clean and spacious as was everything in the hotel. They have a lovely courtyard and a peaceful garden that takes you down to the pool. The views from the garden and pool are to die for.
It was a great 2 days of relaxing and we could live there permanently.

  • Stayed: July 2011
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1  Thank Tony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2011

We ate yesterday dinner at this restaurant.
We arrived at about 19.30 and we were the only coustumers .we were wecomed by the owner, the service was very good
WE had pasta with tartufo, bisteca alla fiorentina and deserts, everything was delicious but!!! one and a half hour later we both feel seek with our stomach and had to run to the toilets!!! Is this the level of the house????

  • Stayed: June 2011, travelled as a couple
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3  Thank drjlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2011

Panzano is a small village right off the Chianti Wine Road S222 - a lovely car drive through the Italian countryside from Florence to Sienna. It is just past Greve, considered the unofficial "capital" of Chianti. This hotel sits on the main square of Panzano and while it doesn't have a remarkable facade, the view from the back of the hotel is the best part of the stay. Overlooking an amazing view of the rolling hills and vineyards, it is one of the most peaceful places we stayed while traveling in Italy. The rooms were clean and safe, however, one drawback when sleeping with the windows open to the courtyard is that any other hotel guests taking advantage of sitting on the lovely terrace in the morning, makes it feel like they are in your room with you talking and laughing away, while others try to sleep in. I felt like the owners weren't the friendliest we encountered, but they were more neutral than anything else. The furniture in the sitting rooms appear musty and out dated, and the breakfast was just bread and jam, which was dissappointing. It was unseasonably warm during our stay, and we were very disappointed that the pool had no water in it to try to enjoy sitting poolside. The adjoining restaurant was surprisingly quite good, I recommend eating there.
Also, you must pay a visit to a small wine shop walking up to the right of the hotel, in the small square leading up to the Village church at the top of the hill. We wandered in to the Accademia Del Buon Gusto by chance, and very much enjoyed Stefano's wine shop. We had a great time with other travelers tasting wine, sharing stories, and becoming "wine students" of the Accademia. Other vistors remarked that his shop and their tasting was better than their previous visits to local vineyards! Stefano is extremely knowledgable about Chianti wines, and will do everything he can to make the customer happy, and purchase the exact right wine for the person's taste. The shop also has local gifts and treasures, and features some art work by a local artist, Lucca. If you are in Panzano, don't miss a visit to the Accademia and say hi to Stefano!

  • Stayed: April 2011, travelled with friends
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2  Thank IslandAdventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2010

We are hooked on our annual visits to this hotel, and eager to return this year, 2010.

The hotel is elegant and comfortable: the front faces a tiny market square, and the back looks over a steeply terraced garden into a glorious valley. The owners are most hospitable, the rooms pleasing, spacious and cool, and the food excellent. Breakfast is served in an attractive courtyard; dinner (not Wednesdays) is taken on a terrace commanding a magnificent view. The pool is so good you might spend all your time by it.

Panzano is a picturesque fortified small village nearly 500m above sea level, standing above vineyards and olive groves in the “Conca d’Oro” (Golden Valley). It lies conveniently midway between Siena and Florence - the latter is easily reached on one of the air-conditioned buses that stop near the hotel entrance. For keen walkers who can cope with the heat there are tracks to La Piazza, Lamole, Greve, and even Volpaia; and each of those places can revive you with the best Tuscan food. For fit cyclists there is an excellent cycle-hire shop in nearby Greve, and cycles can be stored in the hotel garden. For foodies, besides the eating places just alluded to, there is the world renowned Tuscan butcher Dario Cecchini, whose house/stylish restaurant lies a stone's throw from the hotel.

In short, for Tuscany and its art, its wine, its food, its sun, start from Villa Sangiovese.

  • Stayed: July 2009, travelled as a couple
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4  Thank BruschettaLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2010

I have had many holidays in Italy and found Panzano to be a lovely town, ideally situated for exploring Tuscany. The Villasangiovese was wonderful and the food excellent. The staff were friendly and most helpful and we left having had a marvellous time.
Sadly our memories now are of the £70.00 parking fine that followed us home.
Yes the room brochure advised that there was a Sunday Market but having arrived latish on the Saturday after travelling all day, reading it was not our priority.
We were not given a chance to argue the fine. Indeed we did not know of the transgression until we returned home.
I hope that the police consider that they have had value for money. We will not be going back.

  • Stayed: July 2008, travelled as a couple
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2  Thank Hillborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Villa Sangiovese

Address: Piazza Gastone Bucciarelli 5, 50022 Panzano in Chianti, Greve in Chianti, Italy
Region: Italy > Tuscany > Province of Florence > Greve in Chianti > Panzano in Chianti
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #4 of 5 Hotels in Panzano in Chianti
Price Range: £111 (Based on Average Rates for a Standard Room)
Number of rooms: 19
Official Description (provided by the hotel):
Once a century old winery, since 87/88 relais hotel restored. Located on the small square of Panzano as well as in panoramic position with gorgeous views on the Chianti hills, the hotel is surrounded by vineyards and olive groves. Every room is individually refurbished with restrained taste in decoration and a few antiques. In the restaurant with its spacious gardenterrace Tuscan specialities as the Bistecca... Are served accompanied by a vast selection of Chianti classico from our cellars. ... more   less 
Also Known As:
Villa Sangiovese Hotel Panzano
Sangiovese Hotel Panzano
Villa Sangiovese Panzano In Chianti, Italy - Tuscany

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