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“Excellent Apartments”

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Hotel Servatur Terrazamar Suite & Sun Suite
Ranked #8 of 70 Hotels in Puerto Rico
Certificate of Excellence
Laois
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Excellent Apartments”
5 of 5 bubbles Reviewed 15 August 2014 via mobile

My boyfriend and I thoroughly enjoyed our 10-day stay at these apartments. Upon arrival we were given an apartment on the 10th floor, which was perfectly situated as it's on the same floor as the main pool. The apartment itself was to a high standard and was fully equipped with all the necessities including kettle, toaster, flat screen tv etc. You have to pay for the tv but we felt it was worth it as we had all the main channels bbc, itv etc (was particularly handy for the bfriend as the World Cup was on at the time!). The pool was fantastic and had plenty of sun beds and a great atmosphere. The pool bar served lovely, reasonably priced food and the staff were brilliant and a right laugh. Bingo is also here every day at 4pm which was great crack (we won €110 the first day!) and happy hour from 4-5 where it was 2 for the price of 1. The location of the Terrazamar is ideal and it is literally a 5 min walk to the commercial centre which has loads of places to eat out and have a drink (we particularly enjoyed Las Vegas steakhouse and Murphys Kitchen for food and 69 bar and The Shamrock for drinks). As for excursions, we went to Palmitos Park one of the days which I highly recommend, and mini golf which was a laugh and passed an hour. Overall, we highly recommend these apartments and Puerto Rico as a resort and will return.

Stayed July 2014, travelled as a couple
Helpful?
7 Thank CorcDen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,209 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (359)
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ireland
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 13 August 2014 via mobile

Stayed here with my wife and son recently and after a hiccup on our arrival which was dealt with quickly and efficiently we enjoyed our stay here immensely..Balconies are unreal with 2 sunbeds,table and chairs included..We stayed in the Royal which i can recommend very highly..A lot of lifts involved but these are not a problem whatsoever..Rooms cleaned and towels changed every day except Suns..We also had 4 beach towels left in our room to use at poolside..Aircon €36 per week..Wifi €24 per week..Safe was included in price..Food is nice @ pool bar and very reasonable..Commercial centre is 10 im leisurely stroll at the most..Taxis in the area are very cheap..All in all i wud recommend this accomodation to anyone..Oh and yeah staff are very nice!!

Stayed August 2014, travelled with friends
Helpful?
6 Thank shay66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shepperton, United Kingdom
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 12 August 2014

Myself, husband and 3 teenagers have just returned from a fantastic week in the Sunsuite Royale.
We arrived at about 8pm and was greeted by a very friendly receptionist. We'd sent a request over by email a few months before the holiday and expected to have to remind them about it but it was all noted against our rooms.
The rooms are a fantastic size and the balconies a huge (we already knew this as per other reviews).
There are 3 pools and we spent most of our time at the rooftop one as it was only one floor above us. There was never a problem getting sunbeds as they don't allow any beds being reserved before about 9am. Our only criticism was that there was no drinks facilities at this pool. All they need to do is put a vending machine up there. We appreciate that we had a fridge in the room but who wants to get running up and down stairs just to get drinks.
The pool on floor 10 was busier but had a bar/restaurant and some entertainment.
We ate out at the shopping centre every evening and there was a large choice of restaurants selling mostly the same food. The typical chips with most things and some of the portion sizes were overly massive. Chips & rice with curry? We ate at one of the Chinese buffets a couple of evenings and really enjoyed it. They even had pizza included!
Some of the people working for the restaurants were quite aggressive with their techniques of trying to get us to eat with them. They blocked our paths and chased us to try and get us in. None of us liked it. Why can't they just let us read the menus and decide for ourselves?
We had a few strolls down to the beach, paddled in the sea and played mini golf.
We also went on the dolphin/whale spotting boat. It was awful! The boat was going so fast, 3 of us were ill and we didn't see anything! We knew it wasn't guaranteed but it was an expensive disappointment.
The weather whilst we were there was fantastic. We'd recommend this hotel and resort to everyone. It was a great holiday.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
3 Thank uglygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgnorth
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 11 August 2014

The complex is huge and 11 floors high with a very efficient system of lifts. We were fortunate in being given a corner apartment which was quiet and had a lovely view from our huge balcony especially in the evening when everything was lit up. We had wanted to upgrade to a Royal suite but friends there had a first floor apartment right opposite the restaurant which totally blocked their view and disturbed them with loud music in the evening and morning etc.
Unfortunately there was no hotel information booklet in the room so we were left to guess the time of breakfast and when to vacate our room. We paid extra for air conditioning but it didn't work and after three times contacting reception with no result we gave up and opened the window at night. We complained again before we left and had our money returned. Our apartment was well maintained and equipped and the beds comfortable. Some reception staff were helpful but not all. The pool area was really nice although there was the usual problem with towels left on sun beds for hours at a time. We didn't use the restaurant other than for breakfast preferring to walk down into town to eat at the beach side restaurants. Despite a few niggles we had a great holiday.

Room Tip: All rooms have a big balcony. Higher floors away from the restaurant are quieter.
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  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
4 Thank Wendy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunderland, United Kingdom
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 7 August 2014

Just got back from the SunSuite Royal with my wife and 2 daughters after a excellent stay in this hotel. Been to the resort twice before but not at this hotel, in future we will stay here as we couldn't really fault it.
Immaculate rooms with huge balconies what have to be seen to be believed and also overlooking the commercial centre below but far enough away to avoid the noise.
Cheap bar/ cafe if you need snacks etc with fresh bread and croissants etc. as well as a small shop which stocked the essentials.
Top pool was quiet and ideal if you didn't have small kids and wanted to avoid all the noise, but all 3 pools looked equally as good.
Will be back soon, from one happy Sunderland family!

Room Tip: 11th floor is best for the top pool and for views.
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
5 Thank SAFC T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 6 August 2014

Very spacious apartments and fantastic patio areas. Very clean with very friendly and helpful staff .Amazing pool area at the very top of the complex and would definitely recommend to couples and young families alike

Room Tip: Opt for sun suite half of complex
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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank malcolm442
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelso, United Kingdom
Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 4 August 2014

Just returned from a week at the Terrazamar Sun Suites Royals apartments in Puerto Rico Gran Canaria and had another great stay in these comfortable and spacious apartments. Check In was quick and easy, the apartment was clean and we had a welcome gift of wine, water and fruit in our fridge when we arrived. We had all the utensils you require provided in the kitchen, the bedroom was spacious and the bathroom was clean. There is a safe available free of charge and I purchased the Air Con & Wi Fi and both worked great. The on site shop was well stocked and resonably priced, the pools were clean with ample sunbeds available. We booked the hotel ourselves through Servatur which was very easy on the internet. The views from the balcony are superb and you can sunbathe the full day from the comfort of your balcony without leaving your aparment. The main centre is a short stroll away were you can find numerous shops, bars and eating places. All in all another great holiday in Puerto Rico and another enjoyable stay in the Terrazamar Sun Suites Royals.

Room Tip: Book through Servatur for the price with some added extra touches such as free safe and welcome pack...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank telspec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Servatur Terrazamar Suite & Sun Suite

Property: Hotel Servatur Terrazamar Suite & Sun Suite
Address: Avenida Palmeras 5/8, 35130 Puerto Rico, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Puerto Rico
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Puerto Rico
#2 Best Value Hotel in Puerto Rico
#5 Romantic Hotel in Puerto Rico
#5 On the Beach Hotel in Puerto Rico
#9 Family Hotel in Puerto Rico
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Servatur Terrazamar Suite & Sun Suite 3*
Number of rooms: 306
Official Description (provided by the hotel):
The Hotel Servatur Terrazamar Suite & Sun Suite has 306 double apartments (9 of them equipped for handicapped), each of approx. 80 M2, whereof 40 m2 are terraces to enable you to fully enjoy our enviable climate. They are equipped in a way that you will feel at home immediately: telephone, independent bedroom (twin beds with latex mattresses), sitting room with TV (parabolic antenna), convertible sofa-bed and ventilator. Independent kitchen equipped with nice and practical cupboards, fridge, microwave oven, two ceramic cooking rings, a dinner service, glassware, pots and pans, etc. The bathroom with shower, electrical water heater and hair dryer. Sun beds and parasols on the terrace. Within the Servatur Terrazamar Suite & Sun Suite we offer 48 upgraded apartments, especially equipped for your comfort - the Servatur Sun Suite Royal Apartments, which are intended for those guests who like a little extra comfort on their holidays. ... more   less 
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Also Known As:
Servatur Aparthotel Terrazamar Sunsuite Hotel Puerto Rico
Hotel Servatur Terrazamar Suite & Sun Suite Puerto Rico, Gran Canaria

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