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Hotel Servatur Terrazamar Suite & Sun Suite
Ranked #8 of 68 Hotels in Puerto Rico
Certificate of Excellence
Reviewed 26 August 2014

Just returned from a 7 night stay at Terrazamar. The suites themselves are conveniently located right next to one of Puerto Rico's shopping centres where there are plenty of supermarkets, souvenir shops, steakhouses and cheap buffet restaurants. There are also plenty of mini golf courses scattered around the suites and Playa de Puerto Rico beach just a short walk away (around 15 minutes). The highlight of the suites are the spacious balconies where you will find 2 sun beds, patio furniture and an amazing view overlooking all of Puerto Rico. There are a number of extras you can include for a price. We opted in for international TV, which included a number of british channels, and wifi. The only thing I can fault about the suites is the wifi which can only be purchased for use on ONE device only so if you want to connect several devices you will end up paying extra. It is also very slow and only seemed to work at night. At €24 a week for one device this seemed a little steep. Other than that great suites and highly recommended.

Room Tip: Lower floors (1-3) don't get a great view. 7th floor is on the same level as the road. Try and g...
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  • Stayed: August 2014, travelled as a couple
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    • Cleanliness
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3  Thank Anh H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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621 - 627 of 1,364 reviews

Reviewed 26 August 2014

We returned to this hotel after staying for 2 weeks last August and brought friends from home with us this year. We were actually given a bottle of wine and a letter from the manager thanking us for retuning which we thought was really thoughtful. All the staff that work there are lovely, however, last year there was entertainment provided by Thomas Cook which was amazing, couldn't have asked for better in all honesty, which is why we decided to return to the hotel this year. Asking our rep this year about the entertainment, he informed us that the Thomas Cook entertainers were no longer serving here which we were not told of before, so we were gutted! The hotel does provide entertainment which is good although not nearly as good as last year, yet the hotel entertainer does still do activities such as bingo, water volley and water polo. The hotel is a 5 minute walk at most from the centre which is really helpful. The locals in the centre are very nice and the bars and restaurants are wonderful, the restaurants we would all recommend were Planet and San Miguel. Many others who stayed at our hotel always commented about the high quality of Planet. I would have to recommend Piccadilly Music Pub as well as there is a amazing atmosphere there and all the lads that work there have amazing banter and will ensure you have a great time. I would definitely recommend anyone with teenage kids to come here as you will not be disappointed. We will be returning next year again!

Room Tip: Higher floors of Sun Suites Royal as there is a view of the centre as well as the sea.
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  • Stayed: August 2014, travelled with family
    • Location
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4  Thank Ellie-mae P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2014

We stayed in the sun suites for two weeks in August. We had an apartment on the 8th floor, which had lovely views of Puerto Rico & a partial sea view also as requested when booking. The apartment was clean and had everything you would need for a two week holiday. The balcony was huge with two loungers for sunbathing. The staff at both reception, sun suites pool bar were very friendly & helpful. The apartments were a five minutes walk to the centre and about 10/15 mins to the beach and other amenities. Would highly recommend and we will definitely return.

Room Tip: Rooms on the 6th floor and up are best.
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  • Stayed: August 2014, travelled as a couple
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2  Thank ESHE926
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2014 via mobile

We've just got back from a week in Puerto Rico and stayed at the Sun Suites. We couldn't have asked for a better hotel :D
> excellent and friendly pool bar staff
> hotel was clean and bright
> reception staff were always happy to help
> room was cleaned every day!
> pool was fantastic and we always managed to get a sunbed

The location is brilliant as a 2 minute walk down the hill is a HUGE strip of bars and restaurants we were spoilt for choice! The beach is about a 15 minute walk away which is great!

We really enjoyed our stay and would recommend this hotel to anyone :)

Stayed: August 2014, travelled as a couple
3  Thank jessyhutty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2014

just returned home 23/8/14. had a great time. family of four. downside of the hotel. when we went to check in, we were told we weren't on there checking in list. A bit of a worry for us as we did it all through travel republic, over the internet and not through Thomas cook. she then told us we were across the road in the Terrazamar. They wanted us to stay there for 3 days and then move us back to the sun suite royal which we had already booked and payed the extra for. so after a phone call she then found us a room in the part we had booked. when we got to the room there was a bottle of wine and some fruit which we thought was a nice touch.That was until the lady from the reception phoned our room to tell us, she has sent somebody to our room to collect the welcome pack( fruit and wine) because it was there by mistake. we phoned down to reception because there wasn't enough bedding for the four of us. which she told us she would send somebody up with it. so after a hour and a half it still had not arrived. I went down to collect it myself. The maids were making the four beds ever day but still only supplying two towels each time. On our check out they did ask if we had a welcome pack(a bit late by then). The Entertainment was a bit hit and miss, day and night. the Bingo was guaranteed but not much else was. some nights were very noisy with guests partying in they rooms until early hours. The good bits are. The rooms are clean and a nice size balconies. the beds were comfortable, even the sofa bed. The staff nice and friendly. close to all the shops and restaurants/bars. enough sun beds with three pools. use plenty of sun cream.

Room Tip: top floor sun suite royal I think, then you get good views and no noisy people above you.
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  • Stayed: August 2014, travelled with family
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3  Thank jay t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2014

We have stayed in various places in puerto Rico and have found the terrezamar suites one of the best places to stay. The staff are friendly, the place and pool very clean, very close to the bus station, beach and shops and quiet at night even though the centre is buzzing with people and music.

Room Tip: Ask for one near the lift as it can be a bit of a walk to get to it!
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  • Stayed: June 2014, travelled as a couple
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Thank thjh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2014

We just came back from 10 days in Terrazamar Sun Suite. The apartments are really good, with huge balconies, very well equipped kitchen. The bedroom is with twin beds, good sized wardrobes. The beds were fine but the couch with the extra bed were very uncomfortable to sleep. the housekeeping is cleaning and changing towels every two days. One thing disturb us a bit was that both saturdays the housekeeper came at 9am, when we were sleeping. we ask her to come back later but she said thats impossible and took out only the rubbish. It is very close to the commercial centre where you can find a lot of restaurants and shops but we didn't eat in any of them because we had a rent a car which gave as the opportunity to see more from Gran Canary. We didn't use any of the swimming pools as we chose going to the beach. We went once to puerto rico beach as we found it quite dirty and noisy. We prefer to go to Amadores beach which is very nice and quiet, or Dunes of Maspalomas. I'm not sure if we will go back because we didn't much like puerto rico but for that price the hotel is nice.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
Thank silvia270388
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Servatur Terrazamar Suite & Sun Suite

Address: Avenida Palmeras 5/8, 35130 Puerto Rico, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Puerto Rico
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Puerto Rico
#5 Romantic Hotel in Puerto Rico
#5 Best Value Hotel in Puerto Rico
#5 On the Beach Hotel in Puerto Rico
#9 Family Hotel in Puerto Rico
Price Range: £38 - £84 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Servatur Terrazamar Suite & Sun Suite 3*
Number of rooms: 306
Official Description (provided by the hotel):
The Hotel Servatur Terrazamar Suite & Sun Suite has 306 double apartments (9 of them equipped for handicapped), each of approx. 80 M2, whereof 40 m2 are terraces to enable you to fully enjoy our enviable climate. They are equipped in a way that you will feel at home immediately: telephone, independent bedroom (twin beds with latex mattresses), sitting room with TV (parabolic antenna), convertible sofa-bed and ventilator. Independent kitchen equipped with nice and practical cupboards, fridge, microwave oven, two ceramic cooking rings, a dinner service, glassware, pots and pans, etc. The bathroom with shower, electrical water heater and hair dryer. Sun beds and parasols on the terrace. Within the Servatur Terrazamar Suite & Sun Suite we offer 48 upgraded apartments, especially equipped for your comfort - the Servatur Sun Suite Royal Apartments, which are intended for those guests who like a little extra comfort on their holidays. ... more   less 
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Also Known As:
Servatur Aparthotel Terrazamar Sunsuite Hotel Puerto Rico
Hotel Servatur Terrazamar Suite & Sun Suite Puerto Rico, Gran Canaria

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