Welcome was outstanding, rooms were clean and well presented and maid was very polite . Every day this hotel does a themed buffet night advertised on the entrance and down by the bar for a price stated on the poster, however you can not have this meal unless you have paid for half board!!!!! So when I asked about theprice on the poster they could not answer my question and aftera good 20 mins explaining it was our first night and that thekids were getting hungry they let us pay and we ate feeling like we were being watched the whole time we were there. Picking up our passports thenext morning we were spoketolike criminals withthe guyasking us why we expectedto eat for free......obviously this was not the case since we paid...but the cheekand attitute from someone who should have A* customer service skills was appalling...on top of that during our argument he answered the phone.... terribleidea!!! But once this wasover our holiday began and it was great. The pool wasamazing, the kids loved it. The night entertainer leo was excellent and the one guy who topped off our holiday was jorge a bartender in the hotel hewas funny, polite, greatwith the kids. My son still talks about how "awesome he was".definatly acredit to the revoli hotel......maybes some of theother staffshould takealeaf out of his book and do their job without insulting paying customers.
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- Also Known As:
- Revoli Aparthotel Puerto Rico, Gran Canaria
- Revoli Aparthotel Hotel Puerto Rico