On first arrival we were pleased with Colina Mar as we were only there for the Easter Break. We had taken my parents (my father is disabled) and our rooms were near each other. This break was to surprise my daughter (who lives and works in Puerto Rico) our granddaughter was one on the day we arrived.
On the second day our bathroom started to flood, into the living room and bedroom we reported it and had to ask them again to come immediately as we could not get the water out of the door quite enough.
We were moved to a different apartment with was in another block, which was ok for ourselves but not for my parents.
The room was dirty so we reported this and was told it would be cleanded. It still had not been cleaned three days later!!! we had no clean towels all the time we were there, My parents had clean ones nearly everyday.
On leaving one of the lifts was not working with no notice put on the doors and we waited nearly 15mins to get to reception with our baggage. We never even received an apology.
I have been going to Puerto Rico for the last 10 years sometimes three times a year and never been treated like this
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- Also Known As:
- Colina Mar Apartments Hotel Puerto Rico
- Colina Mar Apartments Puerto Rico, Gran Canaria