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Hotel Riu Vistamar
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Reviews (2,851)
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All reviewsamadores beachmain restaurantpool barcourtesy busasian nightcliff topfree bus to the beachgran canariahead waiteron tapanimation team workentertainment roombranded spiritsfree safeentertainment staffplenty of choiceall inclusive hotel
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915 - 920 of 2,851 reviews
Reviewed 30 April 2014

Great hotel, plenty of choices for food. Staff very friendly and helpful, the bar staff especially Enrique very attentive great choice of drinks. I would use this hotel again the pool area was beautiful again very well maintained.

Room Tip: The food was excellent, plenty to choose from. The rooms where spotless and a good size. The bar staff very friendly and attentive especially Enrique. All staff were very polite and helpful. We where on floor 3 , this was fine however I would ask for a higher floor next time.We used to take the stairs mostly to go to pool as there was many queues for the lifts.I would use this hotel again however I wish there was a better way to walk to the beach.
  • Stayed: April 2014, travelled as a couple
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1  Thank juliannamarrone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2014

Just returned from 1 weeks holiday this is our 2nd visit to the vistamar, but will not go back until it has had a total refurb. This is the first time I feel the need to write a review. We are an easy going couple but this hotel is run down. The room towel, pool towel and bed linen are paper thin and moth eaten, and the beds are well past there sell by date.The entertainments room the chairs are very worn and feel dirty no cushioning left in them, and sometimes the room smelt of sour vomit, not very nice. There is a good choice of food but at times just warm to cold, I know you can't always keep it hot. The hotel lets the staff down as they give 110 percent. This is not a 4 star hotel anymore, so Riu if you don't do a makeover I think people will stop coming.

  • Stayed: April 2014, travelled as a couple
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10  Thank LizandGeordie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2014

Good hotel
Clean, tidy and pleasant staff who work hard.
Fab views but it misses stairs to the beach for an evening stroll.
The Thompson experience was great and effortless.
Great food and nice cool pool for the hit days.

Would recommend for families rather than couples.

Room Tip: They are all sea view
  • Stayed: April 2014, travelled as a couple
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6  Thank Sim29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2014

A party of two, both of us were ill for 36 hours separately vomiting and diarrhea and met many other guests who were also ill. Standards of basic hygiene unacceptable in public toilets (hand dispensers and hand dryers not working) , glasses at pool bar were not clean and not changed often enough so sterilizing your own glass became a daily chore.

On complaint to Management (Javier) about the problem he said he could not make people wash their hands (Re Bug in Hotel). He did not engage with the idea of warning people about the bug or providing alcohol wipes on entry to dining room

He (Javier) never made any effort for the remaining four days of our holiday to check in with us on how we were getting on etc.. I have never experienced such a lack of personal interaction by Hotel Management in a hotel before.

The food was ok probably a three star standard not enough variety at pool bar. The animation team were very nice but no activities catered for the over 12's ( Adult games only) The rooms are extremely dated and bathrooms are poor (mouldy tiles and grouting and slippy bath).

The location and views are lovely but certainly not suitable for anyone with walking difficulties.

The wine (all inclusive) was terrible, we bought our own daily for dinner.
All in all a very disappointing stay.

Room Tip: 5th floor overlooking the beach
  • Stayed: April 2014, travelled with family
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14  Thank michellemcd2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2014

diarrhoea/vomiting outbreak. Lots of people very sick for 24hrs+ and weak after. Staff friendly and helpful, but totally ignored/denied they had a major problem.
Positives-kids club, views,
Negatives- Sickness, Dining area, steep hills/steps, limited activities for teens, evening entertainment very similar, rooms outdated, air con doesn't work

  • Stayed: April 2014, travelled with family
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13  Thank eimerlc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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