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“Excellent hotel and service”

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Gloria Palace Amadores Thalasso & Hotel
Ranked #6 of 68 Hotels in Puerto Rico
GreenLeadersPlatinum level
Bridgnorth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent hotel and service”
Reviewed 22 November 2013

We have stayed at the Gloria Palace Amadores once before in 2011 we weren't disappointed then and equally happy on our second stay. The staff are so friendly and welcoming and nothing is too much trouble for them. The food is excellent with plenty of choice and variety. The rooms are spacious and comfortable with lovely views. We booked at the same time as friends who have been many times before.

My husband had a massage in the Thalassotherapy which helped his bad back tremendously and meant he could enjoy the holiday much more.

My only criticism would be the lighting in the entertainment room needs improving.

We will be back next year!

Room Tip: Block three suited us for a quiet stay with sea views and beautiful sunsets.
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
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Helpful?
Thank Sue R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Public Relations Team at Gloria Palace Amadores Thalasso & Hotel, responded to this review, 5 January 2016
Dear Sue,

Thank you for choosing GLORIA Palace Amadores Thalasso & Hotel**** again and the time you have spent sharing your experience on Tripadvisor.

We are glad to read that you enjoyed your stay with us once again, especially the massage in our thalasso therapy centre. Furthermore, we pretty much appreciate your comment about the excellent food and the great variety, as well as about the spacious rooms and the lovely sea view.
Thank you for your lovely words about the staff. I am certain that it is a great encouragement for the team and you can be sure that we will pass them your comments.

We have also taken note of your suggestions regarding the lighting in the bar salon.

However, all the GLORIA team would be very happy to welcome you again.
Please, don't hesitate to contact us in any further occasion.

Best regards from Amadores,
Gloria Palace Amadores Thalasso & Hotel ****
Public Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Wrexham, United Kingdom
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 November 2013

Having stayed at many 4 star hotels in the Canaries , this was the worst.
Just returned from 11 night stay, as other previous reviews the rooms are large , big bathrooms, excellent views ( stayed in 3105) and quiet. Check in was poor two staff dealing with 14 arrivals, the other receptionist just handing out pool towels at 60 cents a time.
Bar staff were very rude and abrupt.
Food at breakfast was ok, ( if you like cold peas and sprouts left over from the previous night) however the staff are very slow to clear the dirty dishes (40 mins) and are slower to change cloths etc.
The food in the evening was disappointing , even from the grill the food was just about warm ,again staff are poor , there are signs outside the dinning room advising that shorts or sandals are not permitted in the dinning room , this was ignored .
The hotel is ideally located with easy access to the beaches in Puetro Rico or Amadores.

Suggest this hotel is not 4 star but is 3 star , bearing this in mind you wont be disappointed.
We wont be back

  • Stayed November 2013, travelled as a couple
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Helpful?
2 Thank citylink4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director General at Gloria Palace Amadores Thalasso & Hotel, responded to this review, 7 January 2016
Dear Gloria Palace Amadores Guest,

Thank you for taking the time to share your experience.

Also thank you for your nice words about rooms are large and excellent views.

Thank you for mentioning some points that we could improve. We have taken notes of your comments. It is important for us to receive feedback from our guests in order to improve and maintain our standards.

Best regards,
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Oslo, Norway
Level 3 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 November 2013

Back again, because this hotel gives us real value for money. Great talasso/spa treatments that rejuvenate our elderly limbs! We are so taken care of by all the staff here, as we are now recognised from our previous stays. Nothing is too much trouble whether it is a special diet of food you need, to extra comfort for your beds. The hotel is always spotless, the food freshly made and apetising. You can eat healthily (or not) just as you please. This hotel has it all really, with excellent entertainment for children & adults alike. We have already booked for 2014.

Room Tip: We like block 3, but its realy a personal thing... what area you perfer.
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  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Angela L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Public Relations Team at Gloria Palace Amadores Thalasso & Hotel, responded to this review, 6 January 2016
Dear Angela,

Thank you for choosing GLORIA Palace Amadores Thalasso & Hotel**** and the time you have spent sharing your experience on Tripadvisor.

We are glad to hear that you could fully enjoy your stay with us, especially our thalasso therapy centre which was very helpful for your health.
I am sure your lovely words about the staff are a great encouragement for the whole team and you can be sure that we will pass them your comments.
Furthermore, we pretty much appreciate that you mentioned the good value for money and we are thankful for your positive comments about the fresh and tasty food and the excellent entertainment.

All the GLORIA team would be very happy to welcome you again.
Please, don't hesitate to contact me in any further occasion.

Best regards from Amadores,
Gloria Palace Amadores Thalasso & Hotel ****
Public Relations Team
Report response as inappropriate
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Northern Ireland
Level 6 Contributor
272 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 8 November 2013

Went for a piece of sunshine and was not disappointed - this hotel delivers on all fronts - position, facilities, food, room size and fabulous pool. This holiday was all that I don't usually enjoy - ie half board, canary islands, and large hotel but boy did it prove me wrong - it was wonderful and cannot wait to go back. There was a small mix up about the room - we did not even complain and when we returned to the room after dinner there was a bottle of champagne from the management - excellent customer service. Our room was massive - as was bathroom - and the balcony had the most beautiful view over the ocean - the pool area alone is impressive no fighting over sun beds or queuing at the bar etc. A lovely beach just along the road - access to the promenade courtesy of a lovely glass lift - and a lovely trip by boat just along to Puerto Morgan is a must - beautiful small town with lovely marina and numerous restaurants all totally delicious. I would not hesitate recommending this hotel - you are missing out if you don't give it a try. PS Weather was also amazing!!!!

Room Tip: All rooms face the sea and have fantastic views
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  • Stayed October 2013, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank coffeetime93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Public Relations Team at Gloria Palace Amadores Thalasso & Hotel, responded to this review, 6 January 2016
Dear Guest,

Thank you for choosing GLORIA Palace Amadores Thalasso & Hotel**** and the time you have spent sharing your experience on Tripadvisor.

We are glad to hear that you could fully enjoy your stay with us and we could satisfy you with our position, the facilities as well as the food.
Furthermore, we pretty much appreciate your detailed comments about the room sizes and their beautiful sea views and about the impressive pool area.
Thank you for also mentioning the promenade, which offers easy access to the beach and a nice opportunity to go on an excursion.

We regret the small mix-up about the room and hope we could satisfy your needs at the end and that you could enjoy your champagne as a compensation.
However, I am sure your lovely words about the staff and the excellent customer service are a great encouragement for the whole team and you can be sure that we will pass them your comments.

Thank you again for your positive feedback and for highly recommending our hotel.

All the GLORIA team would be very happy to welcome you again.
Please, don't hesitate to contact me in any further occasion.

Best regards from Amadores,
Gloria Palace Amadores Thalasso & Hotel ****
Public Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 November 2013

Many fantastic reviews on this hotel and we was not disappointed! From the moment we arrived we was amazed, really did feel like we was walking into a palace and the staff really do treat you like royalty! Everything was always clean and tidy in all areas of the hotel. Rooms were spacious size with 'his and her' sinks in bathroom and sea view private balcony's. Housekeeping did a fantastic job everyday so we came back to the room looking like I did when we first checked in. All members of staff were so helpful and friendly with smiles on there faces and there was always plenty of them on duty from checking in to being served at the bars and restaurants so we was always served instantly. The location couldn't have been any more perfect! Very short walk to Puerto Rico beach which has shops, lovely bars, bus stop for transport, all the boats for the dolphin and whale trips or to other areas of the island (ie morgan) and also having water activities and the water sports centre! And another short walk in the opposite direction to amadores beach with just as much too do there. The views of the sea from inside the hotel to the pool areas and from our balcony was breath taking! Food was great quality with so much to choice from! Couldn't of picked a better place to stay (especially for all inclusive!!) Will DEFINATLEY recommend this hotel and will be returning here again next year !! You wont be disappointed! Thank you Gloria Palace and all the staff for making our holiday as amazing as it was. =) xx

Room Tip: rooms in block 3 do not over look any pool areas. all you can see and hear is the sea. Perfect!
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  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
1 Thank gemmatb90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director General at Gloria Palace Amadores Thalasso & Hotel, responded to this review, 7 January 2016
Dear Gemma,

Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blackpool, United Kingdom
Level 4 Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 November 2013

Fantastic hotel, great location, great views from all the room. Swimming poll on top of the hotel with the view of the ocean is brilliant. Very clean hotel, good size room. Service was superb, all staff very helpful. Food was great, different selection every night. Also great entertainment. Would definitely recommend.

  • Stayed December 2012, travelled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Jarorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Public Relations Team at Gloria Palace Amadores Thalasso & Hotel, responded to this review, 5 January 2016
Dear Gloria Palace Amadores Guest,

Thank you for choosing GLORIA Palace Amadores Thalasso & Hotel**** and the time you have spent sharing your experience on Tripadvisor.

We are glad to hear that you enjoyed your stay with us and especially the great sea views from your room and from our infinity swimming pool.
We pretty much appreciate your positive comments about food, the entertainment and the location about the hotel. Furthermore we are thankful, that you also mentioned the cleanliness of the hotel.
I am sure your lovely words about the staff are a great encouragement for the whole team Thank and you can be sure that we will pass them your comments.

Once again thank you for your feedback and the recommendation.

We would be very happy to welcome you again.
Please, don't hesitate to contact us in any further occasion.

Best regards from Amadores,
Gloria Palace Amadores Thalasso & Hotel ****
Public Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Suffolk UK
Level 4 Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 5 November 2013

We stayed at the Amadores during October half term(2 adults ,1 child 16) .
Checkin good (booked independently so only us no queues) paid for room safe + 3 pool towels (30 euro refundable deposit)
Room was a good size and brilliant view from room,we had requested block 4 on a high floor and were given room 4115, perfect .
A lot of repeat guests so the hotel is doing something right.
BAD POINTS ;
Sun beds - how guests can say never a problem- sorry but we used the "children's " pool throughout our stay and towels on beds is a problem,the wife and I used to go running at 7:15 each morning and by that time the "best " beds had towels on!
Food- a bit hit and miss ,after a week we were getting fed up with it,suppose it's what you are used to,if you like fried sprouts,fried. banana wrapped in bacon , stews and stir fry from previous day leftovers fine it is definitely quantity over quality.
Staff- They are friendly but this has been the worst hotel we have stayed in for trying to be understood , every meal they got our drinks order wrong( the problem was trying to order a bottle of tonic water and a bottle of plain water) this was with several different waiters , it was corrected but still annoying .alot of the staff do need to improve their English ,they are in the tourist industry so a few basics would help
Cleaner- ours didn't speak ANY English , on 2 separate occasions we were left with no shampoo/ shower gel and bins not emptied,reception did sort after phone calls but again annoying.

While we can see why some people return , great views & weather , we will not be retuning there are a lot better hotels for the price.

Room Tip: Block 4 - near restaurant ,uninterrupted views ask for high floor
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  • Stayed October 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank TruRu99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace Amadores Thalasso & Hotel, responded to this review, 9 January 2016
Dear guest,

Thank you for choosing GLORIA Palace Amadores Thalasso & Hotel**** and the time that you have spent sharing your experience on Tripadvisor.

We appreciate your review, which is the best way to be aware of details that makes the difference and helps us to improve the service and maintain the standards.
I am glad to know that you enjoyed the see views from the Hotel but I regret that we could not fulfil your expectations.

Once again thank you for your feedback.

Best regards,

Yarinka Sefl
GLORIA Palace Amadores Thalasso & Hotel****
Guest Relation Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gloria Palace Amadores Thalasso & Hotel

Property: Gloria Palace Amadores Thalasso & Hotel
Address: C/. La Palma, 2 | Amadores, Mogan, 35139 Puerto Rico, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Puerto Rico
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Puerto Rico
#3 Romantic Hotel in Puerto Rico
#4 Family Hotel in Puerto Rico
#4 On the Beach Hotel in Puerto Rico
#5 Luxury Hotel in Puerto Rico
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Gloria Palace Amadores Thalasso & Hotel 4*
Number of rooms: 392
Official Description (provided by the hotel):
Located between the beaches of Puerto Rico and Amadores, Gloria Palace Amadores Thalasso & Hotel is built on a cliff top and integrated into the landscape, providing spectacular views over the ocean from all parts of the hotel. Built in 2004, the hotel boasts one of Europe's best equipped thalassotherapy centres. In just a few years, the elegant surroundings and top class, friendly service have made it one of the most popular hotels on the Island. ... more   less 
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Also Known As:
Gloria Palace Amadores Thalasso & Hotel Puerto Rico, Gran Canaria
Gloria Palace Amadores Thalasso And Hotel
Gloria Palace Amadoresthalasso Hotel
Gloria Palace Amadoresthalasso Mogan
Hotel Gloria Palace Amadores
Amadores Gloria Palace
Gloria Palace Puerto Rico

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