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Gloria Palace Amadores Thalasso & Hotel
Ranked #4 of 67 Hotels in Puerto Rico
GreenLeadersPlatinum level
Reviewed 25 November 2013

booked this with Monarch - which turned out to be Cosmos on half board. Booking promised double room with sea view as standard. Be advised - I booked a Monarch shuttle transfer that promised 1:40 hrs.' at most, actually took 3:40 hrs - as long as the plane journey, horrific. Needless to say the home transfer was by taxi!
On checking in we were assigned our room - expecting sea view, etc as per booking - no such luck - on the same level as pool with no sea view, a shower cubicle in which I couldn't turn round in- as for the double room allegedly sleeping 3 - we would have had to sling a hammock above our bed to achieve this. After much argument and downright rudeness from the reception staff we managed to secure a change of room from the manager - on the 5th level with fantastic views. Exactly the same thing happened to another family member 6 weeks previously - cannot determine if its the fault of the hotel or travel company - either way it should not happen. Incidentally the room they tried to palm us off with was one of the rooms they use as complimentary rooms for showers on check out days. I would advise emailing ahead of arrival to request a room on a higher level.
The hotel and facilities were fantastic, pools, spa and nightly entertainment for those who like it. We did find the food adequate and average with not much variation - with limited choice of beers and wines - I believe this was because the majority of guests were all inclusive and this was a way of keeping down costs.
on Thursdays at breakfast the staff and management were out in droves dishing out cava and also performance survey questionnaires for the hotel- which curiously asked for room number and names.
I would prefer to concentrate on the positives - it was a most enjoyable holiday - just a short walk to Puerto Rico and Amadores in the other direction.
Check out Chris Mooney at the Blarney Stone in the Europa Centre - best act on the island.

Room Tip: request rooms on higher floors for spectacular sea views and sunsets.
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  • Stayed: September 2013, travelled as a couple
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2  Thank theseerjd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director General at Gloria Palace Amadores Thalasso & Hotel, responded to this reviewResponded 7 January 2016

Dear Gloria Palace Amadores Guest,

Thank you for choosing GLORIA Palace Amadores Thalasso & Hotel****, and the time that you have spent sharing your experience on Tripadvisor.

I regret that you were not happy with your first room. However, I am very happy that we were able to resolve and that you could have enjoyed your room.

Also thank you so much, for your nice comments about our 'facilities were fantastic, pools, spa and nightly entertainment for those who like it'

It would be a pleasure to welcome you again in your next holidays in Gran Canaria.

Best regards,

Alberto Freniche
Gloria Palace Amadores Thalasso & Hotel ****
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,194 - 2,200 of 5,067 reviews

Reviewed 23 November 2013

Staying here all inclusive with Jet2 holidays for two weeks. Halfway through. Will do another review at the end. In short. Food as good as any A I we have had. Variety and quality up to scratch. Waiting and bar staff good.
Can be a bit busy getting a drink in the bar salon as the entertainment is about to start. But soon settles down. Drinks on A I are OK.
Entertainers mostly sing to backing tracks, but that's the way it is these days. Some better than others.
Areas around two pools well kept plenty of sun beds. Pools look good but not my thing!!
Going out into town tonight. 4 e taxi ride. So will not see the "ballroom dancing night" not my thing either.
More later.

  • Stayed: November 2013
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Thank Steven W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Public Relations Team at Gloria Palace Amadores Thalasso & Hotel, responded to this reviewResponded 6 January 2016

Dear Guest,

Thank you for choosing GLORIA Palace Amadores Thalasso & Hotel**** and the time you have spent sharing your experience on Tripadvisor.

We are glad to hear that you were having a good time with us and we hope we could fully satisfy you until the end of your stay.
We pretty much appreciate your positive comments about the food and the staff and you can be sure that we will pass them through to our team. Furthermore, thank you for mentioning the good looking pools and the plenty of sunbeds, and it is a pity for us that it was not your thing.

We would be very happy to welcome you again, soon
Please, don't hesitate to contact us in any further occasion.

Best regards from Amadores,
Gloria Palace Amadores Thalasso & Hotel ****
Public Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2013

We have stayed at the Gloria Palace Amadores once before in 2011 we weren't disappointed then and equally happy on our second stay. The staff are so friendly and welcoming and nothing is too much trouble for them. The food is excellent with plenty of choice and variety. The rooms are spacious and comfortable with lovely views. We booked at the same time as friends who have been many times before.

My husband had a massage in the Thalassotherapy which helped his bad back tremendously and meant he could enjoy the holiday much more.

My only criticism would be the lighting in the entertainment room needs improving.

We will be back next year!

Room Tip: Block three suited us for a quiet stay with sea views and beautiful sunsets.
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  • Stayed: November 2013, travelled with friends
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Thank Sue R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Public Relations Team at Gloria Palace Amadores Thalasso & Hotel, responded to this reviewResponded 5 January 2016

Dear Sue,

Thank you for choosing GLORIA Palace Amadores Thalasso & Hotel**** again and the time you have spent sharing your experience on Tripadvisor.

We are glad to read that you enjoyed your stay with us once again, especially the massage in our thalasso therapy centre. Furthermore, we pretty much appreciate your comment about the excellent food and the great variety, as well as about the spacious rooms and the lovely sea view.
Thank you for your lovely words about the staff. I am certain that it is a great encouragement for the team and you can be sure that we will pass them your comments.

We have also taken note of your suggestions regarding the lighting in the bar salon.

However, all the GLORIA team would be very happy to welcome you again.
Please, don't hesitate to contact us in any further occasion.

Best regards from Amadores,
Gloria Palace Amadores Thalasso & Hotel ****
Public Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2013

Having stayed at many 4 star hotels in the Canaries , this was the worst.
Just returned from 11 night stay, as other previous reviews the rooms are large , big bathrooms, excellent views ( stayed in 3105) and quiet. Check in was poor two staff dealing with 14 arrivals, the other receptionist just handing out pool towels at 60 cents a time.
Bar staff were very rude and abrupt.
Food at breakfast was ok, ( if you like cold peas and sprouts left over from the previous night) however the staff are very slow to clear the dirty dishes (40 mins) and are slower to change cloths etc.
The food in the evening was disappointing , even from the grill the food was just about warm ,again staff are poor , there are signs outside the dinning room advising that shorts or sandals are not permitted in the dinning room , this was ignored .
The hotel is ideally located with easy access to the beaches in Puetro Rico or Amadores.

Suggest this hotel is not 4 star but is 3 star , bearing this in mind you wont be disappointed.
We wont be back

  • Stayed: November 2013, travelled as a couple
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2  Thank citylink4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director General at Gloria Palace Amadores Thalasso & Hotel, responded to this reviewResponded 7 January 2016

Dear Gloria Palace Amadores Guest,

Thank you for taking the time to share your experience.

Also thank you for your nice words about rooms are large and excellent views.

Thank you for mentioning some points that we could improve. We have taken notes of your comments. It is important for us to receive feedback from our guests in order to improve and maintain our standards.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2013

Back again, because this hotel gives us real value for money. Great talasso/spa treatments that rejuvenate our elderly limbs! We are so taken care of by all the staff here, as we are now recognised from our previous stays. Nothing is too much trouble whether it is a special diet of food you need, to extra comfort for your beds. The hotel is always spotless, the food freshly made and apetising. You can eat healthily (or not) just as you please. This hotel has it all really, with excellent entertainment for children & adults alike. We have already booked for 2014.

Room Tip: We like block 3, but its realy a personal thing... what area you perfer.
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  • Stayed: October 2013, travelled as a couple
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1  Thank Angela L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Public Relations Team at Gloria Palace Amadores Thalasso & Hotel, responded to this reviewResponded 6 January 2016

Dear Angela,

Thank you for choosing GLORIA Palace Amadores Thalasso & Hotel**** and the time you have spent sharing your experience on Tripadvisor.

We are glad to hear that you could fully enjoy your stay with us, especially our thalasso therapy centre which was very helpful for your health.
I am sure your lovely words about the staff are a great encouragement for the whole team and you can be sure that we will pass them your comments.
Furthermore, we pretty much appreciate that you mentioned the good value for money and we are thankful for your positive comments about the fresh and tasty food and the excellent entertainment.

All the GLORIA team would be very happy to welcome you again.
Please, don't hesitate to contact me in any further occasion.

Best regards from Amadores,
Gloria Palace Amadores Thalasso & Hotel ****
Public Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2013

Went for a piece of sunshine and was not disappointed - this hotel delivers on all fronts - position, facilities, food, room size and fabulous pool. This holiday was all that I don't usually enjoy - ie half board, canary islands, and large hotel but boy did it prove me wrong - it was wonderful and cannot wait to go back. There was a small mix up about the room - we did not even complain and when we returned to the room after dinner there was a bottle of champagne from the management - excellent customer service. Our room was massive - as was bathroom - and the balcony had the most beautiful view over the ocean - the pool area alone is impressive no fighting over sun beds or queuing at the bar etc. A lovely beach just along the road - access to the promenade courtesy of a lovely glass lift - and a lovely trip by boat just along to Puerto Morgan is a must - beautiful small town with lovely marina and numerous restaurants all totally delicious. I would not hesitate recommending this hotel - you are missing out if you don't give it a try. PS Weather was also amazing!!!!

Room Tip: All rooms face the sea and have fantastic views
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  • Stayed: October 2013, travelled as a couple
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Thank coffeetime93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Public Relations Team at Gloria Palace Amadores Thalasso & Hotel, responded to this reviewResponded 6 January 2016

Dear Guest,

Thank you for choosing GLORIA Palace Amadores Thalasso & Hotel**** and the time you have spent sharing your experience on Tripadvisor.

We are glad to hear that you could fully enjoy your stay with us and we could satisfy you with our position, the facilities as well as the food.
Furthermore, we pretty much appreciate your detailed comments about the room sizes and their beautiful sea views and about the impressive pool area.
Thank you for also mentioning the promenade, which offers easy access to the beach and a nice opportunity to go on an excursion.

We regret the small mix-up about the room and hope we could satisfy your needs at the end and that you could enjoy your champagne as a compensation.
However, I am sure your lovely words about the staff and the excellent customer service are a great encouragement for the whole team and you can be sure that we will pass them your comments.

Thank you again for your positive feedback and for highly recommending our hotel.

All the GLORIA team would be very happy to welcome you again.
Please, don't hesitate to contact me in any further occasion.

Best regards from Amadores,
Gloria Palace Amadores Thalasso & Hotel ****
Public Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2013

Many fantastic reviews on this hotel and we was not disappointed! From the moment we arrived we was amazed, really did feel like we was walking into a palace and the staff really do treat you like royalty! Everything was always clean and tidy in all areas of the hotel. Rooms were spacious size with 'his and her' sinks in bathroom and sea view private balcony's. Housekeeping did a fantastic job everyday so we came back to the room looking like I did when we first checked in. All members of staff were so helpful and friendly with smiles on there faces and there was always plenty of them on duty from checking in to being served at the bars and restaurants so we was always served instantly. The location couldn't have been any more perfect! Very short walk to Puerto Rico beach which has shops, lovely bars, bus stop for transport, all the boats for the dolphin and whale trips or to other areas of the island (ie morgan) and also having water activities and the water sports centre! And another short walk in the opposite direction to amadores beach with just as much too do there. The views of the sea from inside the hotel to the pool areas and from our balcony was breath taking! Food was great quality with so much to choice from! Couldn't of picked a better place to stay (especially for all inclusive!!) Will DEFINATLEY recommend this hotel and will be returning here again next year !! You wont be disappointed! Thank you Gloria Palace and all the staff for making our holiday as amazing as it was. =) xx

Room Tip: rooms in block 3 do not over look any pool areas. all you can see and hear is the sea. Perfect!
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  • Stayed: October 2013, travelled as a couple
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1  Thank gemmatb90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director General at Gloria Palace Amadores Thalasso & Hotel, responded to this reviewResponded 7 January 2016

Dear Gemma,

Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gloria Palace Amadores Thalasso & Hotel

Address: C/. La Palma, 2 | Amadores, Mogan, 35139 Puerto Rico, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Puerto Rico
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Puerto Rico
#2 On the Beach Hotel in Puerto Rico
#3 Romantic Hotel in Puerto Rico
#3 Luxury Hotel in Puerto Rico
#3 Family Hotel in Puerto Rico
Price Range: £97 - £210 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gloria Palace Amadores Thalasso & Hotel 4*
Number of rooms: 392
Official Description (provided by the hotel):
Located between the beaches of Puerto Rico and Amadores, Gloria Palace Amadores Thalasso & Hotel is built on a cliff top and integrated into the landscape, providing spectacular views over the ocean from all parts of the hotel. Built in 2004, the hotel boasts one of Europe's best equipped thalassotherapy centres. In just a few years, the elegant surroundings and top class, friendly service have made it one of the most popular hotels on the Island. ... more   less 
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Also Known As:
Gloria Palace Amadores Thalasso & Hotel Puerto Rico, Gran Canaria
Gloria Palace Amadores Thalasso And Hotel
Gloria Palace Amadoresthalasso Hotel
Gloria Palace Amadoresthalasso Mogan
Hotel Gloria Palace Amadores
Amadores Gloria Palace
Gloria Palace Puerto Rico

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