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“Great Hotel with fantastic staff and finishing touches!”
5 of 5 bubbles Review of Marina Suites

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Marina Suites
Ranked #2 of 70 Hotels in Puerto Rico
Certificate of Excellence
GreenLeadersSilver level
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great Hotel with fantastic staff and finishing touches!”
5 of 5 bubbles Reviewed 28 May 2013 via mobile

I am puzzled as to why anybody could leave a negative review about this hotel!!
We loved our five night stay. We were greeted at 9pm by Jorge who really made us smile! The rooms are perfect, we had a select suite overlooking the harbour on 8th floor. If you are pondering over the difference in price, don't!, it's worth every penny!!!! We loved the flexibility of the room facilities, albeit we were b&b, it was great to have a decent fridge (rather than a mini bar version) for snacks and drinks/ice. Having the bedroom separate to the living area is just luxury and I am not sure why people comment on the acoustics of the room, we couldn't hear anything from next door and certainly no noise from the boat yard that people mention. Just note, the balcony is a complete sun trap around 5pm! Fantastic with a glass of wine!
The hotel was immaculate which is of no surprise ,as most days the cleaners were polishing and working hard at keeping the public area spotless. The hotel has a modern edge with the outdoor funky red and white chairs, infinity pool and jacuzzi/chill out beds/area, very cosmopolitan! Yes, I suppose the sun loungers are close, but hey, you can't grumble with the prime position this hotel is in overlooking the bay, total sun trap and tastefully done. They do make it quite clear you cant reserve sunbeds..... Salvation at last!!!! There are Massages by the pool if you so choose. Breakfasts are scrumptious with a wide choice. The staff are lovely, they smile and are always knowledgeable and helpful. We could have jumped for joy when we were allowed to have the room on a complimentary late check out as our flight was so late in the evening. Albeit, I can imagine this not to be the case when busy.
Ignore comments about the lifts, there are three and just have a little patience!
Yes, you do have to leave a deposit for the towels but unfortunately it's those over the years who take them home that have spoil it for everybody else, but I would rather use the hotel towels than use valuable weight in the case. You do promptly get your deposit back. Hardly an offence, as is the comment about the number of hangers. Just ask for more! Wardrobes being dark? Switch the light on in the room.... Please do not be put of with minor negative comments and book this hotel without hesitation. At the end of the day, It's a 4 star beautiful hotel by the ocean inPuerto Rico, Gran Canaria....
We can't wait to return! Thank you so much Marina Suites, you made our much needed holiday that extra bit special, we had such a lovely time. It is indeed one of the loveliest hotels I have stayed in with genuine caring staff. Value for money? Yes, Absolutely!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Carrhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director Comercial at Marina Suites, responded to this review, 29 May 2013
Dear Marina Suites Guest,
Thank you for your feedback on the Marina Suites Hotel and I am delighted that you had an enjoyable stay with us. I am very pleased that you recognized the high level of service. We have a very passionate dedicated team who work consistently hard to make sure each and every guest has a memorable stay with us. It is nice to read that you did. I am very pleased to hear that you liked our rooms and found them to be very comfortable.
That said I do hope we will have the pleasure of welcoming you back to Marina Suites Hotel on a future visit.
Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,936 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (878)
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English first
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 May 2013

We have been returning to the marina Suites every year for a week, or two, since the year after it was built.
We find it very relaxing.
No more climbing up and down steps to your Apartment block.

The hotel staff are very friendly and most helpfull.

Room Tip: We found the best rooms are from the 3rd floor up with a Marina/ Sea view.
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director Comercial at Marina Suites, responded to this review, 29 May 2013
Dear Marina Suites Guest
Thank you for posting a review of your recent stay with us on Trip Advisor. It was a great pleasure to have you with us once again. I am delighted you enjoyed your stay and thank you for sharing your comments. We look forward to welcoming you back for a return visit one day soon!
Kindest regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 28 May 2013

Stayed in the Marina Suites at the end of April. The complex was perfectly located and very well maintained. The staff were very helpful and friendly. The apartments were very spacious and very clean. The view from the balcony was excellent. I would have no hesitation in returning to the Marina Suites.

Room Tip: Higher floors have a great view
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Gina11186605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director Comercial at Marina Suites, responded to this review, 29 May 2013
Dear Marina Suites Guest,
Thank you so much for taking the time to post your comments. I am pleased to know that you have enjoyed every aspect of your stay and look forward to welcoming you back at Marina Suites****.
Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Isle of Wight, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 28 May 2013

Just back from the wonderfull Marina Suites We have holidayed at the begining of May everytime weve been there, and the weather has been perfect every time. We have met lots of other holiday makers like us that go every year, so this must be a good sign of what to expect. We always go B/B as we love to go out in the evenings to the many bars and restaurants. Try El Gaitero restaurant 5 min walk Ramon the owner is so friendly [He even lent our friends his car for the week]...Don Quotie 5 min walk husband and wife restaurant [advisable to book.]... Quantanamo restaurant 15mins taxi lovely food in the sticks.... Grill Costa Mar 5 mins walk husband and wife, hes a fisherman so excellent fresh fish.... Taj Palace 3mins walk indian food at night, snacks etc in day excellent value. Again we were impressed by the sevice the marina suites offer, you wont find better reception staff or breakfast waiters anywhere, and the food at breakfast is vast you name it they seem to have it. We will definately be returning especially now they have made us honary vip customers.

Room Tip: we try to get a high room over looking the marina as you then have the sun later untill it sets.
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sandra3333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director Comercial at Marina Suites, responded to this review, 29 May 2013
Dear Marina Suites Guest,
Thank you very much for your comments published on Tripadvisor regarding your recent stay with us.
We are glad to hear that you, once more, enjoyed your stay with us and spent wonderful holidays on Gran Canaria.
We highly appreciate your words of praise regarding our staff and will be more than happy to pass your nice words over to them.
It would be a great pleasure to welcome you again
Best regards from Gran Canaria
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Brussels, Belgium
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 May 2013

We spent 12 days at the Marina Suites in Puerto Rico and it was definitely a very good choice. We highly recommend it for families (also with toddlers) as there are spacious suites, well-equipped kitchenettes and huge breakfast and dinner buffets. The pool area is amazing, with view to the sea, kids' pool and plenty of sunbeds. Friendly staff, helpful, easy-going and always available. The beach was 10min walk from the hotel. Very convenient for boat trips from Puerto Rico as they leave from the harbour which is basically in front of the hotel; nevertheless no inconvenience such as noise because of close harbour.
The parking lot in front of the hotel does not belong to the hotel, so you will be charged for parking.
We would certainly recommend it to friends.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank moni893
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director Comercial at Marina Suites, responded to this review, 29 May 2013
Dear Marina Suites Guest
Thank you for taking the time to post your feedback about your stay with us at Marina Suites. I am happy to hear that you loved our location and found our hotel to be of a great value.
We look forward to your next stay with us.
Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Torquay, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 25 May 2013

I found the hotel to be very clean,staff were helpful and friendly. the usuall people did put towels on the best sun beds (even though this was not allowed ) but even that became funny as they pondered the best place to burn all day . Having said this we still had plenty of beds to choose from and i believe even more will be available later on this year . plenty to do if you want to do something out and about . Nothing is cheap so take plenty of spends. especially if you want to do the boat trips or other tours. I will return next time with more spending money so that i can do even more trips . You have the touts on the street wanting to take you to time share for the day ( tip they can only take couples so walk alone when you approach them !!!). The hotel is really lovely and yes looking to book for next year .

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank diane p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director Comercial at Marina Suites, responded to this review, 28 May 2013
Dear Marina Suites Guest,
Thank you so much for taking the time to post your comments regarding your stay with us at Marina Suites. I am pleased to know that you have enjoyed your stay and look forward to welcoming you back at Marina Suites****.
Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 25 May 2013

Just back from our 15th holiday at the marina suites just cannot fault the hotel or the staff as I have problems walking it is ideal for me down on the flat the rooms are very large with a great out look over either over the sea or the marina ( we prefer the marina side as it has a bit of both )& kept very clean by a very nice friendly maid the reception staff are the most helpfull people you could find nothing is a bother to them there is work going on at the moment to inprove things for visiters but should be finished shortly we are already booked for two weeks in september this must speak for its self

Room Tip: try for a high floor as these have the best view
See more room tips
  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fisherman114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director Comercial at Marina Suites, responded to this review, 28 May 2013
Dear Marina Suites Guest.
Firstly thank you so much for taking the time to post these kind words following your stay with us. We pride ourselves on our attention to detail and the service we provide, so to hear your comments means so much to our team. About the works outside, we have changed our jacuzzi and made a new kids club, i hope you will like it in september.
My best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marina Suites

Property: Marina Suites
Address: Av de Mogan, 35130 Puerto Rico, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Puerto Rico
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Puerto Rico
#2 Luxury Hotel in Puerto Rico
#3 Green Hotel in Puerto Rico
#4 Romantic Hotel in Puerto Rico
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Marina Suites 4*
Number of rooms: 214
Reservation Options:
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Also Known As:
Marina Hotel Puerto Rico
Marina Suites Puerto Rico, Gran Canaria
Marina Suites Gran Canaria
Marina Puerto Rico

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