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“Good start but needs refinement”
Review of Marina Suites

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Marina Suites
Ranked #2 of 67 Hotels in Puerto Rico
Certificate of Excellence
GreenLeadersSilver level
Reviewed 16 January 2014

Hotel has a lot going for it such as a nice building, large rooms, modern design and stunning pool area. Staff is generally very nice, especially in reception and the excellent kids club. Restaurant staff could use more service minded attitude. Breakfast is good.

On the whole experience is dragged down by weird fees that are complex to understand and pay (daily charge for pool towels in cash, deposit and daily charge for in room safe), rock hard beds (with a nightly charge for a top mattress that makes it somewhat bearable) and windowless small gym without any real weights.

Location in great, but village of Puerto Rico a bit drab. Overall good value for money though, but room for improvement.

A bit noisy as the whole building has marble floors and thin doors, plus trash is emptied on the street in the middle of each night. No big issues though.

Room Tip: higher up the better. Special family room has no special features for kids, any room would have done...
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  • Stayed: January 2014, travelled with family
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1  Thank Wireless2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this reviewResponded 18 January 2014

Dear Wireless2000,

we would like to thank you for taking the time to write a review about your recent stay at Marina Suites. Thank you also for all comments, which we will take into consideration in order to improve our services.
We hope to have the opportunity to welcome you back.

Best regards,

Dara

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1,704 - 1,710 of 3,323 reviews

Reviewed 15 January 2014

Amazing hotel with polite but not 'in your face' staff. Loved the room and pool area. Considering coming back again this year just to stay in this hotel again! If not this year will definitely be back in the near future, wish I'd stayed for 2 weeks instead of 1! I would say the suite 09 is worth investing in and fro, the looks of things is better than the deluxe.

Stayed: August 2013, travelled as a couple
Thank Ruth E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this reviewResponded 18 January 2014

Dear Ruth,

thank you very much for sharing your experience about your recent stay with us on Tripadvisor. We are glad to hear you thoroughly enjoyed your stay at Marina Suites and that you are planning to come back!

Please do not hesitate to contact me if I can be of any assistance!

Best regards,

Dara

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Reviewed 14 January 2014

My wife first when in the year it was opened and every year since we have been back only missing one year in order to visit Jamaica. Self catering is great as the kitchen in the room is very well appointed, half board is very good value having breakfast overlooking the sea near the pool so you can take your things down then breakfast ( naughty I know but this will never be resolved anywhere). In high season it is busy but still you are able to relax as its not too noisy. Staff are very welcoming and helpful. Cannot sell this hotel enough and it will be a sad year if I do not visit here.

Room Tip: Try and get above 5th floor.01 to 07 pool view / harbour entrance. 10s upwards Marina view and inner...
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  • Stayed: September 2013, travelled as a couple
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1  Thank Tim w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this reviewResponded 15 January 2014

Dear Tim,

THANK YOU for being such a loyal guest and for posting a review about your stay on Tripadvisor!

It is a pleasure to have guests like you who are coming every year and enjoyed every aspect of their stay at Marina Suites.

We are looking forward to your next visit!

Warm regards,

Dara

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Reviewed 13 January 2014

It is really good and worth staying and paying.
great view , better to take suites - they are two-sided.
a little noisy from the air-conditioning unit, but if you close windows nothing disturbs.
good breakfast, great pool, kids friendly. excellent beach nearby, cheap parking, lots of good restaurants at hand. the hotel is new, the furniture in perfect condition.

Room Tip: the more you pay the more you get. I certainly recommend luxury suites.
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  • Stayed: January 2014, travelled with family
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Thank Andyglad68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this reviewResponded 14 January 2014

Dear Andy,

we are glad that you enjoyed your stay at Marina Suites and thank you for all your positive comments regarding the room, the facilities, the food and more.

We hope to see you back soon!

Best regards,

Dara

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Reviewed 13 January 2014

We stayed here from 28th December-11th January. These suites are beautiful and i cannot not fault them in any way. From the time we arrived until we left we felt like we were very special guests as this is the way which you are treated.

The day after our arrival was my husbands 50th birthday and after a day out we returned to find a card, chocs and wine was in our suite from the hotel, what a lovely gesture.

The suites are huge, we were on the marina side and the views were breathtaking, every evening we seen a spectacular sunset.

  • Stayed: December 2013, travelled as a couple
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3  Thank elainemaclean4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this reviewResponded 14 January 2014

Dear Elaine,

thank you so much for sharing those positive comments about your recent stay with us on Tripadvisor. We are glad you felt like you were special, because that is exactly what we want, every guest to feel special, because they are for us!!

We are looking forward to your next stay at Marina Suites!

Best regards,

Dara

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Reviewed 12 January 2014

just got back from a brilliant stay at the marina suites. This is our 3rd stay in puerto rico and the best hotel by far! we are a party of 12 and we all loved it - ideal location, weather perfect! fantastic pool, great facilities, rooms are lovely and big and was a nice touch to have a bottle of water waiting for us in the kitchenette! staff are friendly and very helpful. We never had to get up and beat the rush for a sunbed, which was great. All in all a fantastic holiday and cant wait to return year after year. A big big thanks marina suites and see you next year :),

Room Tip: we stayed in room 504 fantastic view of pool/sea
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  • Stayed: January 2014, travelled with family
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1  Thank janet g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this reviewResponded 13 January 2014

Dear Janet,

we are the ones who say thank YOU for choosing us year after year for your holidays in Gran Canaria. It is a pleasure to read you and your family thoroughly enjoyed, once again, every aspect of your stay at Marina Suites!

We are looking forward to welcoming you back soon!

Best regards,

Dara

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Reviewed 11 January 2014

stayed dec9th-16th party of 11.what a great hotel,definately best in puerto rico.stayed in many different hotels in the resort and this is the best by a mile.the pool is amazing,with views to die for.jacuzzis are brilliant,the place is immaculate both in the hotel areas,rooms and round the pool.we were 'upgraded' on arrival due to overbooking to a luxury suite,wine chocolates etc in the room.massive apartment,2 showers,2 flatscreens the list goes on.the staff are very nice nothing too much trouble and the free wi-fi a great bonus.the 'all you can eat brekky'is brilliant for 9 euros.cant comment on the entertainment as we went out everynight to visit family who live in puerto rico.all in all a great week away and would not stay anywhere else next time we visit.

Room Tip: ask for hi floor room best views of pool/marina
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  • Stayed: December 2013, travelled with family
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Thank Craig B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this reviewResponded 13 January 2014

Dear Craig,

THANK YOU for posting such a great review about your stay at Marina Suites on Tripadvisor. We are glad that you enjoyed the upgrade to a suite and had a great time with us and are planning to come back!

Please do not hesitate to contact me if I can be of any assistance for your next stay with us!

Best regards,

Dara

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marina Suites

Address: Calle Juan Diaz Rodriguez 10, 35130 Puerto Rico, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Puerto Rico
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Puerto Rico
#2 Family Hotel in Puerto Rico
#3 Green Hotel in Puerto Rico
#4 Romantic Hotel in Puerto Rico
Price Range: £93 - £342 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Marina Suites 4*
Number of rooms: 214
Reservation Options:
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Also Known As:
Marina Hotel Puerto Rico
Marina Suites Puerto Rico, Gran Canaria
Marina Suites Gran Canaria
Marina Puerto Rico

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