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“Luxurious perfection”
Review of Marina Suites

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Marina Suites
Ranked #1 of 68 Hotels in Puerto Rico
Certificate of Excellence
GreenLeadersSilver level
Coventry, United Kingdom
Level 4 Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Luxurious perfection”
Reviewed 9 April 2014

After staying at this hotel a year ago in October we have booked to return again in June! This luxurious hotel is perfectly situated around a quiet harbour within a few minute walk from the beach and a row of cocktail bars and restaurants (highly recommend Wig Wam & La Cantina) The hotel itself is modern and clean with very spacious apartments. I would suggest booking a room over looking the harbour as it is nice to sit on the balcony while the sun sets. The hotel offers ultimate relaxation by the pool and also has hot tubs and a masseuse by the pool side. I normally enjoy spending my holidays at the beach, but this hotel is so perfect we opted to stay by the pool every day. If you are looking for a relaxing holiday this is your place. Looking forward to returning in the summer!

Room Tip: Over looking the harbour.
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  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
Thank BRKR37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, 10 April 2014
Dear BRKR37,

it is so nice to hear you thoroughly enjoyed your stay at Marina Suites and to know you have already booked again! Thank you for all your positive words, which we really appreciate!
Please do not hesitate to contact me if I can be of any assistance for your next stay with us!

Looking forward to welcoming you back in June,

Warm regards,

Dara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (921)
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English first
Northamptonshire
Level 3 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 6 April 2014

Loved this hotel the apartments were spacious with a lovely bathroom and large balcony. The view from our hotel room was amazing, we faced the pool and some rooms face the marina but it does not matter which side you are on as long as you are on one of the higher floors (floor 3 and above)

The staff are friendly and professional and the whole hotel is spotless. The pool area does get a little crowded especially around the children's pool which is to be expected. A few people put towels out to reserve favourite spots but not many; we never had a problem getting a sun bed.

We went self catering but we did try breakfast which was very good value for money and of good quality. We did not have an evening meal at the hotel but we did have a few lunches which were ok I felt the salads and sandwiches were excellent but there needs to be more choice and variety as it was getting a little boring in the second week of our stay. Cocktails in the bar were inconsistent in alcohol content and taste, I suggest the management put on some training for the staff.

I would highly recommend the hotel and plan to book again in September.

  • Stayed April 2014, travelled as a couple
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Helpful?
4 Thank PPPNorthamptonshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, 7 April 2014
Dear PPPNorthamptonshire,

we would like to thank for posting such a good review about your stay at Marina Suites on Tripadvisor. We are glad to read you thoroughly enjoyed your stay and thank you for your suggestion regarding the cocktails, which we are considering.

It would be a pleasure to welcome you back in September. Please, do not hesitate to contact me if I can be of any assistance!

Best regards,

Dara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 April 2014 via mobile

Stayed here last year and meant to write a review but forgot. Well it's a fantastic hotel. Great facilities. A bit expensive but it's luxury all the way. The infinity pool is the icing on the cake. Really like this place would go back in a heartbeat.

Stayed July 2013, travelled as a couple
Helpful?
Thank James167
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, 6 April 2014
Dear James,

firstly, thank you for taking the time to write a review about your stay at Marina Suites! We are glad to read you enjoyed every aspect of your stay and are planning to come back in a heartbeat!
Please do not hesitate to contact me if I can be of any assistance!

Best regards from puerto Rico,

Dara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swansea
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 April 2014

I have to say that this is best hotel and holiday we have been on, The hotel is gleaming the view is amazing and the area is stunning,
We have never wanted to go back the following year to any of the other holidays not saying they was not nice but they was not as great as "marina Suites". I must say that as soon as we got back from this holiday we booked again as we think that it is that nice there.
You will not be disappointed if you book this hotel....

  • Stayed July 2013, travelled as a couple
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Helpful?
2 Thank Jamie Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, 3 April 2014
Dear Jamie,

A BIG THANK YOU for posting such a great review about your recent stay with us on Tripadvisor! We are so glad to read you really enjoyed your holidays that already booked for your next holidays at Gran Canaria! And also thank you for recommending us to other travelers, which means a lot for us!
Please do not hesitate to contact me if I can be of any assistance for your next stay at Marina Suites!

We are looking forward to welcoming you back!!!

Best regards,

Dara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 March 2014

Overall this is a very nice hotel and we are satisfied with our stay. The staff is very helpfull and we will specially mention Alex in the reception. He helpt us to be better in the spanish language among other things.
There are some improvements we would like you to consider:
- Improve the wine list in the bar and in the restaurang, there were do dry white wine and the red wine was served too warm
- The lunch at the poolbar could be fresher but overall
this is a very nice hotel

  • Stayed March 2014, travelled with friends
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Helpful?
1 Thank Christina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, 1 April 2014
Dear Christina,

thank you for all your positive words and also for your suggestions which help us to improve our services. We will pass over your special mention to Alex, I'm sure he will appreciate it very much!

Please do not hesitate to contact us if we can be of any assistance.

We hope to see you back soon at Marina Suites.

Best regards,

Dara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Falmouth, United Kingdom
Level 3 Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 28 March 2014

The management of the hotel is excellent, the staff are helpful and very efficient.Their policy of customer satisfaction is good, a small maintenance problem made apparent by a strong wind was quickly sorted and followed up by a courtesy call to check that we were happy with the repair. We stayed in an 09 suite, it was clean ,comfortable and both sitting room and bedroom had fantastic sea and marina views (to the west). We were able to specify the actual suite at time of booking. Parking is not a problem, the marina car park is huge, when you arrive at reception give them your car park entry ticket and for 35e they will provide you with a swipe card to use at the barriers,The public areas of the hotel are very well maintained.

Room Tip: The 09 suites are light and airy, they face west for afternoon/ evening sun. Large windows /balcony...
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  • Stayed March 2014, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank cjb186235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, 29 March 2014
Dear Cjb186235,

it has been a pleasure to welcome you at Marina Suites and would like to thank you for all your positive words, which we really appreciate!

We hope to see you back soon!

Best regards,

Dara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
84 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 28 March 2014

AREA: the hotel is water side, located near the boat yard inside a security enclosure. Not much in this enclosure except for the Marina, some moored tourist boats offering various experiences such as dolphin watching, fishing and party cruises, a small salon, a few restaurants. All in all quiet and all the better for it. Beach nearby and only a short walk away. Town nearby with shopping centre and all other requirements including pharmacy and cinema. On the other side of the beach and bay is the entrance to a coast side walk to the next town and beach - highly recommend that so as to enjoy the sun set and walk off a little of all the good food, especially the seafood!
FACILITY: white and simple building with marble flooring, an exercise room, physiotherapist on site, computers with internet access, wifi throughout the hotel, breakfast room, bar, restaurant, long reception desk. Rear hotel courtyard with Jacuzzis, play area, breakfast / outdoor restaurant, water facing swimming pools and a sea viewing deck. Mostly marble flooring throughout the hotel. Playground and sunning lounges on the ground floor behind the rock-face-side staircase. Daily entertainment theme show on site each evening.
ROOM: we hired a one bedroom suite on the top floor with a balcony which seemed like a normal one bedroom flat. Large wardrobes, 2 beds together, bedside tables, desk and chair. Large bathroom with tub. Minimally equipped kitchen which was annoying as no spatula, 1 pan without a lid, 2 large pots enough to feed 4-6, but no small pots and incomplete cutlery. Cleaning service only on select days. Four seat dining table, couch, chaise, coffee table, wife router, TV on stand. Plastic furniture outside on the balcony.
DINING: Breakfast is a large and good but basic buffet to suit various tastes. Fantastic fresh bacon and eggs from the grill, old dried eggs from buffet main area, over processed sausages, tinned vegetables drained of water, nice rolls and breads, sweets section consists of sugary nonsense, no pastries - best to go after the first wave of early morning risers so as to catch the wait staff as they are replenishing. Fresh squeeze orange machine on site. Machine dispensed coffee and tea.
HOSPITALITY: Reception were lovely and helpful from behind a desk. Staff were otherwise perfunctory. No complaints. Based on a receptionist's recommendation, we took a cab to Aguineguin to the large shopping centre there and to a large grocery shop where we did a large shop of high quality ingredients and seafood from the fish monger. We were so pleased with all the good things we found (including highly prized/priced black pork) that we did not dine out even once. Wine is well priced and the Gran Canaria reds are a definite must-try.
SERVICES: Wifi, washing service, internet computers. Room, towel and sheet change services only on select days.
OVERALL: Had a great time at this place and would probably return if I wasn't on a mission to do other things.

Room Tip: Higher floor to get further away from the children's screeching which starts early at breakfast...
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  • Stayed December 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Alexandra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, 29 March 2014
Dear Alexandra,

thank you for taking the time to write a review about your recent stay with us on Tripadvisor. I'm sure many other travelers will find your review very helpfull! We are glad to read that you enjoyed your stay at Marina Suites and that would stay with us again if you repeat holidays in Gran Canaria!

Warm regards from Puerto Rico,

Dara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marina Suites

Property: Marina Suites
Address: Calle Juan Diaz Rodriguez 10, 35130 Puerto Rico, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Puerto Rico
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Puerto Rico
#2 Family Hotel in Puerto Rico
#3 Green Hotel in Puerto Rico
#4 Romantic Hotel in Puerto Rico
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Marina Suites 4*
Number of rooms: 214
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Also Known As:
Marina Hotel Puerto Rico
Marina Suites Puerto Rico, Gran Canaria
Marina Suites Gran Canaria
Marina Puerto Rico

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