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“Great Again”
Review of Marina Suites

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Marina Suites
Ranked #2 of 68 Hotels in Puerto Rico
Certificate of Excellence
GreenLeadersSilver level
Swansea, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Again”
Reviewed 29 April 2014

Just back from the Marina Suites after another great week,returned after staying there last year and again could not fault it .The staff here are fantastic and could not do enough to help, the hotel was spotless which is has to be credited to the hard working cleaners,really big rooms and bathrooms towells changed 5times a week rooms cleaned the same. The hotel has fantastic views from all the rooms and is situated in a place where is easy to access all of the lower areas of Puerto Rico. Eat out every day for snacks and evening meals in different places and never had a bad meal,the only thing i was disapointed with was the market in Port Morgan it has become to big with many of the stalls selling the same goods very boring.The beaches were as always lovely as is the hotel pool,can see now how the hotel was awarded trip advisor award 2013.Not much more to say other than the weather hot will be back well done and thanks for a great holiday to everyone at the Marina Suites.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank keith o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, 30 April 2014
Dear Keith,

thank YOU for choosing once again, Marina Suites for your holidays in Gran Canaria. Thank you for your support, for taking the time to write a review and for all your positive words which we do really appreciate!

In name of all Staff, it has been a pleaure to meet you again and hope to welcome you back again next year!

Best regards,

Dara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Dumfries, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 April 2014 via mobile

Last time we stayed here we were bowled over. Room 805 knocked us for six. The view from it would have brought joy to the coldest of hearts. Nirvana for the eyes. Ravishing. Intoxicatingly, overwhelmingly scenic. Last night we booked in to room 712. Right now we are watching the sun go down, and we could be at the better end of either Naples or Nice. I'm too gobsmacked to write any more. Wonderful. Five stars are not enough to do it justice. Oh, and the staff are still fantastic. Heaven on earth, home from home. Can't wait to book here again.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank NicodemusScotticus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, 30 April 2014
Dear NicodemusScotticus,

we would also like to THANK YOU on the site... So, in name of all staff, THANK YOU for choosing us once again for your holidays in Gran Canaria and for writing such amazing words regarding your current stay at Marina Suites! We are really glad to read you are enjoying every aspect of your stay!
Do not hesitate to contact me if I can be of any assistance!

Warm regards,

Dara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aarhus, Denmark
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 April 2014

Spent a week in April 2014 at Marina Suites, Puerto Rico.
Overall we had a good time at the hotel.
The rooms were big. Large bed room, bathroom and living room. The rooms also has a small kitchen with the most necessary equipment. Every room faces the ocean.
The hotel is located close to restaurants, beaches and shopping (everything can be reached within 10 minutes of walking).
We have the breakfast which was very good - with a large variety of different foods.
We ate lunch at the hotel one time - nothing special (burgers, pizzas, sandwiches) - but in my opinion junk food.

Every room has a router for Wi-Fi which gives you a fast connection in the room (compared to other holiday resorts). There is also wi-fi at the pool - but this is quite unstable due to many people trying to connect.

The only negative side is people reserving sunbeds at the pool. The pool area opens at 8 AM - and around 7.45 AM there will be a queue of people waiting to run to reserve sunbeds (and leave the pool area and return around 10-11 AM).

Overall we had a excellent week. The hotel is modern with nice facilities. The staff are friendly and will happily assist you booking taxis, reserving tables at restaurant etc.

Tip: Eat at the Italian restaurant "Cosi Come Sei" (located 5 minutes walk from the hotel).
They do not offer a lot of different items on the menu, but the food and wine is excellent. Make sure to reserve a table as the restaurant often is fully booked if you just show up

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MJ_DK88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, 27 April 2014
Dear MJ_DK88,

thank you for sharing your experience at Marina Suites with other travelers. We are glad to read that overall you had a good experience with us and would like to thank you for all your positive words regarding the rooms, the location, breakfast, and more.
We hope to see you soon back on board!

Best regards,

Dara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Limerick, Ireland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 April 2014

Lovely spot-very child friendly-excellent yoga/aqua classes on regularly-lovely restaurant Mia across from marina near hotel-delicious home cooked Italian food
-it was our best meal by a long shot-would really recommend Mia.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Enda2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, 23 April 2014
Dear Enda2011,

we are really glad to read you had a lovely stay at Marina Suites and enjoyed the yoga and aqua aerobics!

We hope to see you back soon on board!

Best regards,

Dara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 April 2014 via mobile

Key card didnt work. Nice food and entertainment and great for kids.All inclusive? Cleaners are fab, meed more pool activities as it got boring. Sunbeds were removed if not used but that didnt happen annoying as hell. Staff were the best bit

Stayed March 2014, travelled with friends
Helpful?
3 Thank T C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, 23 April 2014
Dear TC,

thank you for sharing your experience at Marina Suites with other travelers. We will transmit your nice words to our team!

Hope to see you back soon at Marina Suites!

Best regards,

Dara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Trondheim
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 April 2014 via mobile

This were our second stay at Marina Suites. The rooms are big and the location is perfect.
What made our stay poor was the hard beds. These beds are not worth a 4 star hotel. We were 22 persons in our family that stayed here, some in upgraded suites, and we were all very disappointed due to the hard beds. My back and shoulders hurted every morning and the sleep was bad. We asked the personal if it was possible to get an extra matress , but they couldn't help.
Also it was impossible to take a comfortable shower, because the water suddenly shifted from cold to very hot.

Its a shame that a 4 Star hotel cannot get better beds, and we'll not come back until the beds are better..

Stayed December 2013
Helpful?
2 Thank Jana10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, 22 April 2014
Dear Jana,

we would like to thank you for posting a review about your stay with us on the site and also thank you for all your comments which always help us to know how to improve our services. We have done works in order to resolve the water temperature changes and we have already solved this problem! Regarding the beds, we are considering your suggestion, so please contact me in case you want to come back to Gran Canaria and I can keep you informed about this.

Looking forward to welcoming you back on board,

Best regards,

Dara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 April 2014

Booked this as looking for a reasonably priced week away in Easter.

Positives

Excellent accomodation. We upgraded to a deluxe suite which is huge (at least the size of 3 doubles). Great views from lounge, bedroom and bathroom

Kitchenette is not designed for full meals, but absolutely fine for breakfast and lunchtime light meals

Best position in a drab resort. Right on Marina away from noise, tacky commercial centres

Everything is cleaned very well

Nice affinity pool, warm, with lovely views.

Negatives

Main problem is sun loungers. It isnt about the fact that you have to go down about 8 / 9 am unless you want to sit in a bad spot, it isnt that all the sun loungers end up being used, thats also to be expected over Easter. The problem is that every square inch is used up. Dont think about being able to move your lounger, or let your toddlers play next to the lounger, there simply isnt room!! So if you like sitting on top of your neighbour this is the place for you. The pool area needs to be doubled to allow for space and relaxation. For a top end 4 star this simply isnt good enough. If there is a regulation with regard to square footage space per sun lounger, and if the hotel is abiding by these regulations, then the regulations need revisiting!

The entertainment is feable.

The food is mediocre.

The resort is basically full of nasty restaurants with picture menus and neon signs, with a couple of exceptions.

If the hotel increased the size of the pool area (maybe they could build decking out over the sea) and improved the animation / kids club (its for up to 12 years - but there is no way my 9 year old wants to do colouring every day) then it could be a great place.

It isnt as cheap as chips, hence my comments. If it were £100 / night then I would judge differently.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank terensinthemed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, 21 April 2014
Dear Terensinthemed,

thank you for taking the time to write a review about your recent stay with us on Tripadvisor. During Easter the hotel is fully booked and that's the reason why it can get a little bit crowded at the pool area, we apologize for this. All your comments will be consider in order to further improve our services and we do hope to see you back soon at Marina Suites!

Best regards,

Dara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marina Suites

Property: Marina Suites
Address: Av de Mogan, 35130 Puerto Rico, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Puerto Rico
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Puerto Rico
#2 Family Hotel in Puerto Rico
#3 Green Hotel in Puerto Rico
#4 Romantic Hotel in Puerto Rico
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Marina Suites 4*
Number of rooms: 214
Reservation Options:
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Also Known As:
Marina Hotel Puerto Rico
Marina Suites Puerto Rico, Gran Canaria
Marina Suites Gran Canaria
Marina Puerto Rico

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