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Marina Suites
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Reviews (3,423)
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All reviewsinfinity poolselect suiteboat yardself cateringnautical themedeluxe suitegran canariahalf boardkids clublovely hotelfloor overlookingbuffet stylereception staffglass of champagnehigher floorpool towelssea view
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1,637 - 1,642 of 3,423 reviews
Reviewed 1 July 2014

From the minute we arrived, we were impressed with this 4 Star hotel. We received a warm welcome from the desk staff member and we where quickly and efficiently checked into our 8th floor room. The good impressions continued when we opened the door to our room where we were welcomed with a great view of the sea, overlooking the pool area. The room was nice and clean and had all the necessary items to assist us with our stay including washing up liquid! The rooms had Wi-Fi which was very good and enabled us to stay in touch with the world.

We did have a few issues during our stay. We didn't like the beds. Very hard with little or no comfort. We're home 2 weeks now and are still experiencing back problems as a result. We had 3 pillows between 2 of us which were very poor quality (think of a Kleenex filled with air!!). But, if we wanted an extra pillow, we had a menu to choose from but to pay €7/week for the privilege. When we went to use the room safe, we found out that we had to rent it for €4/day along with a €10 deposit. This is very steep considering we stayed for 12 days. Charging for the safety of your personal belongings?! I don't think so! People may think these are little charges but when you're paying nearly €100 a day to stay this should be taken into account.

1 member of staff, who I failed to get his name, was very rude and abrupt to us when we asked him a couple of queries. Best way to describe him is blond hair of Scandinavian origin!
If you're planning on renting a car and parking it in the hotel for a number of days, be prepared you will have to pay the parking fee in and around the marina. I have never found a hotel in the world where I've stayed that doesn't cover the parking charge or at least validates the ticket at a reduced rate. €11 per day is a bit steep.

The pool area was nice but there doesn't seem to be any policing of the policy whereby towels left unattended after 30 minutes will be removed. We sat out there on a number of days and not 1 towel was removed even after 4 HOURS. I did note that especially at the weekends it's extremely busy which isn't helped by locals parking in the marina and using the pool for themselves. If a hotel is to allow non-hotel guests use the pool, can I suggest charging a rate or at least ensure that hotel guests are given preferential treatment?!

The area around the hotel is nice and quiet. You are within walking distance to many bars, shops and restaurants and there's no shortage of things to do. We would consider going back again but the bad points above would need to be addressed if we were to contemplate going back to the Marina Suites again.

  • Stayed: June 2014, travelled as a couple
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6  Thank IrishStevo1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this reviewResponded 22 July 2014

Dear IrishStevo1978,

First of all we would like to thank you for taking the time to share your value comment and for your kind words regarding our rooms and their views.

Please accept our sincere apologies for any inconveniences caused to you during your stay, your feedback will help us to reach the levels expected from all our guest, for this reason we really appreciate all your honest comments!
We constantly aim to provide our guests with the best services and we regret very much that we have not been able to meet all your expectations. We are also please to inform you that we are going to start changing all the pillows in order to improve the comfort of our guests´ stay. In addition to this, we have already taken strict actions on the pool area, in order to have more control of the sunbeds.

Once again our most sincere apologies for your discomfort, we will make sure to pass on your comments to the team to prevent experiences like yours in the future.

Sorry for this late reply and we are looking forward to the opportunity of welcoming you back to show you our improvements.

With kind regards,

Noemi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

Have just returned from Marina Suites in Gran Canaries and it was beautiful,the suite itself was large and very well equipped with a balcony over the marina and sea views.the hotel is modern clean and the bar area is very comfortable.the pool is amazing but the sun besides are a little close to each other,you can chose to sit around the pool or behind in the garden area where the jacuzzi is.the food at the pool restaurant is very reasonable priced although the bear is €3.50 compared with €1.50 at the beach side restaurants.
All in all I would recommend this hotel and would stay again if I were in the area.
The only negative things I can say about the hotel is there are not enough coat hangers(7) and the lifts take ages as they only fit 4-6 people at a time.

Room Tip: We were on the 8 floor and it was nice and quiet and the views were fantastic
  • Stayed: June 2014, travelled as a couple
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1  Thank 229Carole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this reviewResponded 3 July 2014

Dear Carole,

Thank you for taking the time to share your recent experience at Marina Suites!

We are touched by your nice comments regarding our facilities and service, and feel recognized in our efforts of serving our guest.

We also would like to thank you for your suggestions, we always value our guest´s feedback.

It would be a pleasure to welcome you again.

Warm Regards,

Noemi

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Reviewed 30 June 2014

This was my first stay in Marina Suites Hotel. The suites were lovely, clean and spacious. there was good facilities for eating in if you wanted. The balconies faced out towards the sunset so that was beautiful at night time. You are a short walk from the beach and the restaurants in Puerto Rico town. The staff were so friendly and I left a bag behind in my room after checking out and everyone at reception was exceptionally helpful and kind in helping me to receive it back. I would definitely recommend this hotel for anyone staying in Puerto Rico- the location is ideal and the hotel is perfect for families or couples.

  • Stayed: June 2014, travelled as a couple
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1  Thank Rachel O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this reviewResponded 3 July 2014

Dear Rachel,

Thank you so much for sharing your experience with us!

Nothing makes us happier than to hear such kind words about our hotel, facilities and staff! Thank you for your positive review. It has been a pleasure to host you!

We would love to welcome you again!

Warm Regards from the sunny Puerto Rico,

Noemi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

Just stayed here for a week and was a pleasant stay.
Positive:
Very clean, spacious room, nice view, pleasant and polite staff(Especially when my partner was locked in bathroom), lovely pool area, short walk to beach. They provide you with washing up liquid and a sponge! :)
Negative:
Over crowded by pool-sun beds not always available, light on balcony goes off about 1am so have to go in. Lifts very slow. Bit of a way to town centre.2 jacuzzis very small and can only fit 4 people- never got to use it!

Overall a lovely hotel and would recommend.

  • Stayed: June 2014
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Thank jazandsteve246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this reviewResponded 3 July 2014

Dear jazandsteve246,

Thank you for taking the time to share your holiday experience at Marina Suites.

We are glad to know you had a pleasant stay with us and that you enjoyed your holiday! We truly appreciate your kind comments specially "overall a lovely hotel and would recommend", thank you for this comment!

We are sorry about any inconvenience caused and please accept our sincere apologies if the jacuzzi was not empty when you wanted to use it.

We hope you visit us again soon.

Best Regards,

Noemi

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Reviewed 29 June 2014

This was our second stay in the Marina Suites. As with the first stay, the staff are very helpful and always acknowledge guests when walking in and out of the hotel. Rooms extremely spacious and always spotless! The views are striking...such beautiful scenery from our balcony (9th floor - as I'm sure with all floors). The decking area of the hotel was perfect for us - was always plenty of sunbeds available...so was never any need to get up at the crack of dawn and dump your beach towel onto a bed (which isn't allowed by the hotel but most guests appeared to ignore this rule). We always have problems with rude time share bods lingering around the beach area - they seem to target couples or young families. Even when you politely refuse - they are now just rude when replying. They clearly have a new script to read since the last time we visited Puerto Rico which includes trying to intimidate tourists. The nightlife was fine. Have known it to be a lot busier in the resort but it was good for us. All in all a very good holiday and again was very impressed with the Marina Suites. Maybe one tip to the hotel....for the Yacht Bar (oppo reception) to open earlier than 5pm. Just an idea. Thank you for a great stay. :)

  • Stayed: June 2014, travelled as a couple
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Thank LISA2210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this reviewResponded 3 July 2014

Dear Lisa,

Thank you for choosing again Marina Suites for your holidays, your loyalty means so much to us and we are so happy to know that you had a great stay.

Thank you for your very kind words and for your suggestion regarding Yacht Club, we will take it into account.

We do hope to welcome you back again and thank you once again for your comments!

Kindest Regards,

Noemi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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