This was our second stay at the Marina Suites having also stayed in Sept 2007. We chose to return because we were making a late booking and being very busy we didn't have much time to consider alternatives (a simple case of go with what you know). Our requirements were for an inexpensive holiday in the sun with a nice pool. We weren't fussed about the surrounding area as long as there were some nice restaurants nearby. Essentially we just wanted a relaxing break and that is exactly what we got!
As we had found on our previous visit, the Hotel is excellent in all areas that mattered to us (we were self-catering so can't comment on the food). We were checked-in by Jose who was very welcoming and helpful and later assisted by Eduardo (I think) who was also helpful and most charming.
Our suite (room 610) was spacious, well designed and very clean. The suite consisted of a large bedroom with very comfortable bed, large bathroom with very powerful shower plus bath, lounge area and kitchenette leading out to a balcony with views overlooking the harbour. The sofabed in the lounge was quite uncomfortable as a sofa but that would be our only gripe.
Room servicing was excellent, even our crockery was washed up for us! We had no problem with maids wanting to service our room at an unreasonable time - perhaps we were just lucky.
We needed internet access on a daily basis to check on our own business and had brought a laptop with us (Shame). Wi-Fi is available for free by reception or you can pay 15 Euro for access in your room using a LAN connection. We opted for the later for convenience. We paid a 5 Euro deposit for the LAN cable to ensure its return on departure. The connection speed using the LAN was excellent. We could also pick up Wi-Fi in our room even though we were on the 6th floor but I am not sure this is intentional.
We also paid a 20 Euro deposit for pool towels and a small charge for use of the safe although I can't recall how much. Again there was a deposit for the safe of 10 Euro which like the LAN cable and towel deposit is refunded on departure.
The pool is fantastic and the area surrounding is well designed with all the loungers along one side. We didn't have any trouble getting a lounger at any time even though we usually got the pool mid to late morning each day. I guess we were lucky in this respect as I do recall on our previous stay in Sept 2007 that the availability of loungers could be an issue at times.
On the whole the Hotel was excellent. I like the fact that the Hotel insist on a certain level of etiquette (e.g. tops must be worn in reception / no towels hung over balconies etc). During our stay I only witnessed one 'family' who clearly felt they had cause to complain. They did so by wearing nothing but wet shorts/bikini in reception with one of them smoking and I would wager, quite drunk. Certainly their language was quite colourful, hence the reception staff were a little frostier with this family but lets face, so they should have been. I am sure some people have genuine problems or cause for complaint but on witnessing this little episode I suspect some (but not all) of those who have a bad experience at this hotel are treated differently because of their own behaviour or attitude. Again I think we were lucky, by staying in November, most of the other guests seemed to be Scandinavian couples and families who were on the whole very pleasant.
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- Also Known As:
- Marina Hotel Puerto Rico
- Marina Suites Puerto Rico, Gran Canaria
- Marina Suites Gran Canaria
- Marina Puerto Rico