On arrival, and as noted by other reviews, my key was in an envelope attached to the window of the hotel reception. I'm a single traveller and never really know what to expect regarding my room. The room I was allocated was 004 - facing on to the pool. It was clean and as a base would have done nicely. The apartment had a kitchenette, a breakfast bar, a sofa and an additional single bed in this area as well; the bedroom had two single beds and wardrobes built in; and a bathroom.
During my first evening the room became alive [infested] with cockroaches - the biggest being at least 2 inches in length and the smallest the size of a finger nail. They were everywhere and I was forced to vacate the room at 2am; thankfully I was able to stay in my son's room for the rest of the evening. The hotel manager insisted the rooms are fumigated weekly and at first I thought I would have a fight on my hands to change rooms as he was not happy, saying there might have only been one or two cockroaches. After clearly explaining the situation the manger was helpful [probably because I stayed calm, telling him I had already contacted the travel company]; my room was changed to 810 - one of the newly refurbished rooms at the top and back of the hotel. I only saw one more small cockroach in my room on the last night of my stay.
My comment to the hotel would be - if you advertise rooms on the website showing a pool/sea view, that is what the guest should be given. If, on arrival, you are given a room that does not match the description, attempts to charge an additional 100 Euro for a 10 night stay for an upgrade to a room you had already paid for [as per the website description] is absolutely unacceptable!
There is no air con anywhere in the hotel, which is horrendous in the blistering heat both day and night in the height of season [August]. You can hire a fan which helps a little.
The pool was clean and a lovely cool down from the heat. The sun loungers get taken early with towels draped over them - some people don't occupy them for most of the day but will keep a towel on a lounger regardless - in the 7 days I never got a lounger, neither did the other 5 members of my party.
Lastly... the hill down from the hotel to the beach is steep - take care going down as the tiles can be slippery.
I would not stay here again. It was an experience... the cockroaches were enough to make this decision easy.
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- Also Known As:
- Palmera Mar Puerto Rico
- Palmera Mar Hotel Puerto Rico
- Apartamentos Palmera Mar Puerto Rico, Gran Canaria