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“been 4 times,going back ASAP”
Review of Hotel Altamadores

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Hotel Altamadores
Ranked #15 of 68 Hotels in Puerto Rico
Certificate of Excellence
Gosport, United Kingdom
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“been 4 times,going back ASAP”
Reviewed 3 July 2014

just had another great fortnight at Altamadores, even though they are doing a full refurb, the disruption was minimal.The manager Manolo is great, a lot of people think he is very quiet, but when you get to know him, you will find that he is a very nice fella. The staff in the restaurant are very good, had a ongoing battle of wits with Adolfo, and cant wait to see him and the other staff when we go back in September with my wifes sister as well, and by then most of the work will be done, so it will be very interesting.

  • Stayed June 2014, travelled with friends
    • Value
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Helpful?
1 Thank skodabutt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie G, Animator at Hotel Altamadores, responded to this review, 7 July 2014
Many thanks for the positive feedback and glad to hear you will be returning soon. Regards, Jamie G.
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868 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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English first
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 July 2014 via mobile

We have just returned from Altamadores and overall enjoyed our stay in Puerto Rico for 10 days.

We booked this hotel because of the position near the beach and seeing the views in the photographs.

When we arrived, we were greeted by the receptionist who didn't speak English and eventually found our room. The room itself was in need of brining up to date (very 70's!) but it was clean. The beds were terrible and we are both glad to return to our home bed!

In the hotel, the food was pretty poor to be honest... the usual selection of breaded fried things and chips (okay for a couple of nights but not 10!). This led us to go out for a few nights into Puerto Rico where the food was good (Miami steakhouse was amazing value for money, but avoid the chinese buffet shops along the strip).

We were slightly disappointed to have to pay for a TV (approx 1 Euro an hour) as well as paying for proper drinks (only local cheap stuff was all inclusive), paying for air conditioning (100 euros for 2 weeks!!) and even for bottles of water and WIFI. The swimming pool is tiny also.

The hotel is actually a lot further from the beach than the pictures indicate. Its a good 20 minute walk down a very steep hill and €2.50ish taxi back (definitely worth it!).

The entertainment at the hotel was average to say the least, however most of the staff were very friendly, which was nice.

Overall i would not stay at this hotel again and not recommend it to family or friends; i would however recommend spending slightly more on the holiday to go to a better hotel (if you factor in the cost of aircon, WIFI, a few meals out, drinks and TV, you could well save money with a hotel that includes all of these for slightly more.

Stayed July 2014, travelled as a couple
Helpful?
3 Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie G, Animator at Hotel Altamadores, responded to this review, 7 July 2014
Dear Richard. Thank you for the feedback regarding your recent stay. We appreciate all reviews and are always looking for ways to improve our service in every department. Your comments are much appreciated and will be passed on to the management. With regards, Jamie G.
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Nottinghamshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 June 2014

We went to altamadores 5th June for a week, could of done two weeks easily. Food was great and the help yourself bar was spot on. Enjoyed the quiz's,killer pool and bingo. Jamie g made it for everyone. Adrianna at happy feet was great :)met some lovely people. defo coming back again asap!! Cheers xxxxx crazy Jimmy and Janine xxxxx. (No problems) hehe

  • Stayed June 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank neeienjimmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie G, Animator at Hotel Altamadores, responded to this review, 7 July 2014
Dear Jimmy and Janine, We were delighted to read your review and are so glad you chose to stay with us. We have a very hard working and loyal team who try their best to ensure everyone is happy. Thank you for the kind words. With kind regards, Jamie G.
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Stirling, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 June 2014

Im stacy I went with my dad stevie in may it was very relaxing and clean. Staff very helpful. Jamie g great laugh dont understand when people give him bad reviews. If u need anything you just ask. We understand about the refurbishments to take place but we are still coming back in august 28th. Some people will moan for anything when there is nothing to moan about. Stacy and my dad stevie look for to coming back.

  • Stayed May 2014
    • Value
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Helpful?
4 Thank stacyanddad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie G, Animator at Hotel Altamadores, responded to this review, 7 July 2014
Hi Stacy, We look forward to your return visit and maybe your Dad's tan will have gone down by then. Looking forward to catching up in August. See you both soon x
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notts
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 24 June 2014 via mobile

Just returned from yet another fantastic 2 weeks at this complex. I travelled with my husband, son & his partner, daughter & my grandson and my mum so we aged from 4 - 64. As always we were greeted by Manola the very friendly & helpful manager who nothing is too much trouble for. We had 3 rooms 414 - 416 and they were spotless and overlooked the pool area. This was our 4th visit in as many years but this year there was some upgrading to the hotel being made. The owners are making some fantastic changes to the hotel to be completed by late Oct. This hotel is open 52 weeks a year so they have to get it done whilst there are holiday makers there but at NO point whatsoever did this affect our holiday. The workmen are very friendly and try there very best to avoid any disruption to holiday makers . I saw people causing mayhem and trying to claim everything they could when really there was absoloutey no need. The food was as good as always, the staff very polite and friendly and Jamie the Animator was excellent, he was always smiling and was brilliant with children. There's poolside quizzes in the daytime along with other activities. Evening entertainment is the usual you get abroad ... Parrot shows, dancing & singing acts as well as some great tribute acts. The apartments are spotless & very roomy. People reading this please do NOT be put off going cos of negative reviews about the work being carried out because it really isn't such a big deal . Anybody who's been to this hotel will know that they are always put first

  • Stayed June 2014
    • Value
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Review collected in partnership with Alpharooms

Helpful?
12 Thank granika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie G, Public Relations Manager at Hotel Altamadores, responded to this review, 7 July 2014
Many thanks guys for the positive review. It was a pleasure meeting you all and who knows, maybe next time Wayne will take the killer pool crown ha ha. Thanks again and hope to see you all again x
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Rotherham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 June 2014

Arrived early hours of 8th June, welcomed by a great night watchmen, very helpful, noticed a sign in the lift saying pool upgrades happening from 8th June for "a matter of days" didn't think anything of it, two weeks later it still wasn't finished, food, staff, entertainment, rooms all very good, cleaning staff excellent, woke up Friday 20th morning to a building site, sports area closed due to refurb, cranes swinging over pool area, pool seating limited loungers stacked up so workmen can work, disappointed in apparent lack of hotel management relaying info to holiday rep, who claims to not know until 13th June but didn't pass onto guests. Glad we left when we did as it looked to be getting worse. Heads up if ur travelling there over the summer I don't think it will be improved as it is part of a massive refurb that should be finished for October, but this is Spanish timing so who know which October 2014 or 2015.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
4 Thank JadeRH88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlisle, United Kingdom
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 June 2014 via mobile

As we arrive seen a sign stating some work was being carried out from 8th june for couple of days even tho we arrived on 14 th june ... started off with one section of pool area cordened off to 3 days later 3 quarters not in use with a 6 year old wanting to be in and out of kids pool and adult pools not very good as we were staying two weeks we transfered hotels.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Altamarhotel, Director Comercial at Hotel Altamadores, responded to this review, 11 July 2014
Dear Guest,

Thank you very much for having stayed at our hotel and have shared your experiences with us. I regret so much the displeasure during your stay, but the reason for the works was to improve this hotel. However do not close the entire pool because there were areas where clients could bathe. We apologize for this inconvenience.

Commercial Manager Altamar Hotels & Resorts
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Additional Information about Hotel Altamadores

Property: Hotel Altamadores
Address: Calle San Borondon 6 | Playa de los Amadores, 35130 Puerto Rico, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Puerto Rico
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Puerto Rico
#8 Luxury Hotel in Puerto Rico
#9 Romantic Hotel in Puerto Rico
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Altamadores 4*
Number of rooms: 90
Reservation Options:
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Also Known As:
Altamadores Apartamentos Puerto Rico
Altamadores Apartamentos Hotel Puerto Rico
Hotel Altamadores Puerto Rico, Gran Canaria

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