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Hotel Altamadores
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Reviews (944)
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Reviewed 11 July 2014

We travelled to the Altamadores in the May half term as a family of four two adults and two children 15 and 12. We had read the reviews beforehand and to be fair they pretty much covered all the pros and cons of the hotel.
To recap, rooms were fine and despite the hotel being all inclusive had good self catering facilities. The pool area and indeed all common areas were very clean and tidy. All staff were polite.
Food available pretty much all day and the buffet and theme nights were fine with a decent choice at all times with the kids very pleased with the desserts and ice creams.Drinks fine with local spirits and beer although why people have to have triples and quadruple measures when you can simply refill your drink is beyond me!
People have complained on the reviews about the food temperature but whilst this is sometimes an issue it did not detract overall from the offering.
The entertainment with Jamie was what you would expect for a British package holiday and yes there was bingo nearly every night but our kids loved it and if you take part in the quizzes etc it is a bit of fun. Jamie was excellent, professional and friendly without being pushy when trying to get people to join in.
The walk to the beach is fine and indeed even walking back only took about 20 mins but taxis always available.
Overall a very relaxing trip where we did little, ate and drank a lot and enjoyed it very much.

  • Stayed: May 2014, travelled with family
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4  Thank rrw666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2014

First time at Altamadores. Pain free check in though no bell boy or suitcase trolley. Meant lugging cases in lift and involving 2 trips in order to juggle these and a small child. On arriving to our room we had to fight our way through a gang of kids playing football on our open garden terrace. Initially pleased with the lovely room, spacious and scrupulously clean with sun loungers and garden table and chairs on the terrace. What can I say about the dining room/pool bar/stage for entertainment/rows of people watching football in path of buffet...tut tutting as you disturbed their viewing by daring to go for your food. Uncomfortable plastic chairs and the view of hazard tape sectioning off the child's pool whilst it was painted. The next morning and for the next 3 days there were workmen all over with stinking glue laying plastic grass around the pools. There is an obvious 'regular' group of frequenters to the hotel, felt like a click. Every move scrutinised! I was filling my sons drink cup with ice and water at breakfast and could hear one lady telling her husband what I was doing, not sure why such a medial task was of so much interest to her! Altamadores is perfect if you love bingo. You can get it 6 nights a week and if your child makes any noise you will get told to shut them up over the microphone by the DJ!!!!! One guest asked a lady we had befriended when she was going to take her child home? She was very upset. The management were very nice and staff very hard working and friendly. We requested more pillows and these were brought within 5 minutes. We also did not take pool towels as have never needed them for all inclusive before and these were also provided without any problem. My son particularly liked one waiter who would always high five him or give him a thumbs up. The food was hit and miss though we did always find something to eat. I think the over familiar guests and the maintenance work, particularly around the pool got too much for us, we checked out after 3 nights and went to a different hotel. I have never before been told to shut my child up for bingo nor had other guests discuss what I am putting in my child's cup. Also if the hotel is being upgraded I might suggest another restaurant so the one available does not need to serve every purpose and chairs that you don't stick to. Disappointed ans broke after paying yo move hotels!

  • Stayed: June 2014, travelled with family
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8  Thank Mandy491
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie G, Public Relations Manager at Hotel Altamadores, responded to this reviewResponded 7 July 2014

Dear Mandy, I was disappointed to read your review on the Altamadores and hope you found the rest of your holiday to be more to your liking. However, I have never nor will I ever tell a child to shut up (especially over a microphone). Anyone who knows me will easily vouch for that. We may have asked people to quieten down for the duration of the Bingo, but never to shut up, not ever. I am happy to take constructive criticism but not to a degree where my integrity is in question. The Altamadores clearly wasn't for you but many people love it here and the reviews posted are honest and like I said constructive. We are not for one minute trying to fool ourselves pretending that everyone will love us but we all give it our best shot and will continue to do so. Regards, Jamie G.(Animator / DJ / Entertainer).

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Reviewed 6 July 2014

This was our 6th visit to Altamadores.Rooms cleaned to a high standard.Good selection of food and drink should always suit everyone.Pool and pool area always clean and plenty of sunbeds .Jamie g does amazing job keeping everyone entertained.This year was made special by meeting such lovely people.We never stopped laughing.You know who you are!!! Back again next year.

  • Stayed: May 2014, travelled as a couple
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1  Thank STEVEJULIEG149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie G, Animator at Hotel Altamadores, responded to this reviewResponded 7 July 2014

Thanks guys, your comments are very humbling. We all have a job to do and the team give it their best. Looking forward to your next visit. All the best x

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Reviewed 5 July 2014

just had a great 2wks with all the family once again carnt fault it, the hotel is great staff always smileing and very polite all day , they are doing a full refurb but this did not spoil our holiday once when its finished its going to look fantastic and well worth 4* , and big thank to jamie g the entertainer wot a great job he does ,killer pool, water polo,darts,quiz,basket ball, five aside football plus verious activities with young children day an night time top man jamie g , and carnt beleave we won nealy 500euros playin bingo. plz plz ignore all bad reviews they not true its the best hotel an best entertainment by for in gran canaria thank you management ,all staff and jamie g for having us see you all nxt june steve, sue, janet, eddy an rest ov family xxxxxxx

Room Tip: best rooms 108 to 114
  • Stayed: June 2014, travelled with family
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2  Thank celtic0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie G, Animator at Hotel Altamadores, responded to this reviewResponded 7 July 2014

Wow! What can I say? Great to have you all back but it really did fly by. Glad you all enjoyed it and the near fortune on Bingo lol. Looking forward to next year already. Thank you for the kind words. It really does mean a lot x

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Reviewed 4 July 2014 via mobile

Well what can we say we've had another fab week in gran canaria at the altamadores hotel, the food is great an they cater for everyone, staff are so friendly and welcoming, and the entertainer JAMIE is just brill an the quizzes this year are good, I would recommend anyone to go there and look forward to goin back again and seein the refurb which was happening when we were there.

  • Stayed: June 2014
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3  Thank julie m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie G, Animator at Hotel Altamadores, responded to this reviewResponded 7 July 2014

Hey Julie, thanks for the kind review and so glad you enjoyed your stay. See you next time x

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