just back from a week at Santa Barbara having been to the resort previously and we have spent a night at this complex last year.
Last time we stayed the room we were allocated had been refurbished and was great so having seen the santa barbara on secret escapes we could hardly believe the price!!!
The room we were given 523 however on this visit was still awaiting refurbishment and did not have any air con. To have the fan on in the bedroom you had to leave the light on. I complained to reception and the next day we were given a new room and offered assistance to move. I have to say this was excellent customer service.
The new room 515 although not fully refurbished was more in good order and had air con.
We had a great week and quite honestly for what we paid I cant believe the quality or the service.
We thought there has to be a catch !!! this came in the form of the time share sales pitch but to be fair the guy was not over pushy and took no for an answer. I do think that the lady from the concierge desk should have been more upfront about what this entailed as we were told Diamond wanted to get clients to book direct rather than going through the internet companies!!!
Keep up the customer service Santa Barbara.
- Official Description (provided by the hotel):
- Moorish-inspired architecture and beautifully finished luxury accommodations, some overlooking the Atlantic, are just two of the features that make Santa Barbara Golf and Ocean Club one of the finest resorts in Southern Europe.Nestled on the sun-drenched southern coast of Tenerife, Santa Barbara Golf and Ocean Club boasts a truly superb range of facilities including swimming pools, landscaped gardens, shops and even its own gymnasium.A golfer's paradise, the fairways that host the prestigious Tenerife Open are just a few steps away. ... more less
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- Also Known As:
- Santa Barbara Golf & Ocean Club Hotel San Miguel De Abona
- Santa Barbara Golf And Ocean Club
- Santa Barbara Hotel Ocean
- Santa Barbara Resort Ocean
- Santa Barbara Tenerife
- Santa Barbara Golf & Ocean Club Tenerife/San Miguel De Abona