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“Improvements to be made”

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Royal Tenerife Country Club
Certificate of Excellence
GreenLeadersBronze level
Hertfordshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Improvements to be made”
Reviewed 11 August 2014

Hotel clean and can't fault the Diamond resort staff. Laura makes such an effort during the day with both kids and adults playing pool games. The reception staff are all so helpful too, special thanks to Alana for helping me out!! Really quiet location and aimed at the Golfer or those wanting an especially quiet holiday.
Although there is a convenient pool bar, the staff are so rude and unwelcoming that we only paid a few visits, really disappointing & lets the hotel down. The on site supermarket staff were equally as rude so avoid unless absolute necessary - also lets the hotel down! Cafe Med at the front of the hotel complete opposite - friendly staff and nice food, only downside is the car park location. they could do with taking over the pool bar. There was no music around the pool during the day & I think evening entertainment should be considered as well as more activities for the children. Los Cristianos is 20 euro each way in a taxi. 6 of us so made sense rather than the 9 euro each way on the bus. Nice beach and plenty for the kids to do. Water inflatables 10 euro for the whole day. If you get a chance the 3 hour boat trip for 12 people max is a lovely experience to see the whales & go swimming. Although more expensive at 60 euro for adults & nearly 30 for children a much nicer experience than getting on a sardine packed boat!!

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamond R, Manager at Royal Tenerife Country Club, responded to this review, 18 August 2014
We regret to read that you were not impressed with the level of customer care delivered by the bar and supermarket teams. We would like to advise that these are not manager by the resort, however we will of course bring this to the attention of the management company. We trust that this has not marred your stay however and you had an otherwise pleasant visit and hope that you may decide to come back in the future, yet until then we wish you safe travels.

Cristina Gonzalez
Resort Manager
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523 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (123)
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Liverpool, United Kingdom
Level Contributor
254 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed 10 August 2014

Pleasant holiday nice location friendly staff nice food what more can I say enjoyed it very much. Although set in a quiet location you can get to Los Christianos very easy by using the shuttle bus at Euros 9 each. We also went on the catamaran cruise for 3 hours excellent value but watch out for the heavy sales pitch. Photos Euros 10 each or 2 for euros 15. They also tried to sell a video of the cruise at euros 35 which is a little excessive

We would certainly revisit the resort and would recommend it to anyone. Local resorts to go to San Blas nice little area check out Hetty's Tea rooms and also El Madando ideal if you enjoy eating fresh fish. Also Los Abrigos another small fishing village between San Blas & El Madano

Room Tip: Their are various types of rooms but only ones available are big enough for a couple plus 2 small ch...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank maltesefalcon43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamond R, Manager at Royal Tenerife Country Club, responded to this review, 18 August 2014
We are grateful to you for your kind words, especially referring to our team. We are pleased to know that we managed to contribute to making your stay a relaxing one. We hope to see you again soon!

Cristina Gonzalez
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swadlincote, England, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 July 2014

We went from 11/07/14-25/07/14. The apartment that we stayed in (X108) was really clean and nicely done. The apartment was cleaned every other day. Kitchen was very nice - had everything we needed to eat in a couple of times during our stay.
The resort was very quiet- which might be what some people are looking for but we felt it could have done with some more life. There was no music playing during the day and very few activities for children or teenagers.
The lifeguard and staff seemed nice enough. Very formal and professional feel, sometimes I think the resort as a whole lacks personality and personal touches that would encourage us to come back again.
There are two bars on site, a restaurant in the middle of the pool - we ate here on the first night of arriving and found the staff to be unfriendly and sometimes rude and the food was largely over-priced for what you got. The other cafe was situated in the car park which meant that we never felt like eating their because it was a bit of an ugly scene to look out onto.
The nearest place to go and eat was San Blas- which is about a 15-20 minute walk away (all downhill) so it was a nice walk. There are a couple of bars and shops there and plenty of choice as to what to eat. Entertainment was alright- bit same-old-same-old.
For us, I feel it was a bit far from Los Cristianos which was about 20 euro taxi away, and then PLaya Las Americas was 25 euro taxi away. This was the closest sandy beach that we could find.
Overall, lovely apartment, clean pool.

  • Stayed July 2014, travelled with family
    • Rooms
    • Service
Helpful?
1 Thank Jessm14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamond R, Manager at Royal Tenerife Country Club, responded to this review, 12 August 2014
Thank you for your comments, are very pleased to read that you had an overall enjoyable, although quiet, stay and would like to note that quite a few of our guests compliment s on our location and the peace and quiet that it offers. Nevertheless, we hope that you relaxed during your stay and may come back in the future.

Cristina Gonzalez
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ayr, United Kingdom
Level Contributor
79 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 22 July 2014

Returned to RTCC in June after having a lovely relaxing holiday there last year. This year it was even better as we got a refurbished 2 bed appt think it was appt 27 which was fab. Like last year, it was great not to have to get up at the crack of dawn to get a sun lounger, makes the holiday so much more enjoyable. last yeart I felt the non-heated pool a bit too cold, however this year I used both the heated and the non-heated pools equally. Although there is a children's pool, most parents bring their children to the heated pool which makes that area a bit noisier, so we just move further away from that pool, plenty of space for everyone. We used more of the Spa facilities this year at the end of most days. Check in was was easy and as we arrived about 8.45pm, Allana the concierge had finished for the day so we weren;t able to meet up with her till the Welcome meeting the next day. For food and drinks we used both El Inti (pool bar for lunch) and Cafe Med (Bistro for dinner). Would recommend both. Went down into San Blas a few nights and only went into LasAmericas/Los Cristianos one night. To be honest, we were quite happy with dinner and drinks at Cafe Med, enjoying the fresh local produce and the great hospitality provided by David, Lesley and their fantastic team. San Blas a 10-15 minute walk away (downhill) provides you with a good selection of shops and restaurants,can recommend Hewelli the Indian Restaurant, food as good as last year. Also visited Plaza Breeze this year and enjoyed dinner there too. Tried to have dinner at the Winter Gardens one evening but they couldn't fit us in, would recommend booking. My husband had a couple of games of golf this year and thoroughly enjoyed the experience of the Golf del Sur. So all in all, if you are looking to recharge your batteries in a quiet and caming environment then I can recommend RTCC. This is also a good base to explore the Island if you have a hire car, in fact, you can hire a car on site. The staff at RTCC are wonderful right from the cleaners, to Reception Staff and Allana the Concierge who can help you arrange trips etc and recommend local restaurants to meet your needs.

Room Tip: Lovely to have an apartment that looks over the golf course.
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  • Stayed June 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank MysteryShopper60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamond R, Manager at Royal Tenerife Country Club, responded to this review, 28 July 2014
We are really glad to read that we were able to offer you a relaxing break and we are pleased that you have found everything you needed in your apartment and had an opportunity to enjoy the facilities available on site. We do hope that we will have the pleasure to welcome you at Royal Tenerife Country Club again in the future!

Cristina Gonzalez
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia Water, United Kingdom
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 22 July 2014

Excellent location if you like peace and quiet. Very pleasant staff and a lovely pool. The pool restaurant served excellent food at really good prices. Apartments were spacious and well equipped. Parking is a bit of a problem with not enough spaces for all the cars. If you do get an allocated space there is a daily/weekly charge. But you can park 5 minutes walk away in the golf club car park for free, but it is a walk uphill back to the resort. The airport is VERY close and planes come into land right over the resort. Doesn't have to be a problem - can be fun for plane spotters! There are restaurants and shops nearby and a supermarket five minutes drive away.
Very nice break!

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank krommerider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamond R, Manager at Royal Tenerife Country Club, responded to this review, 28 July 2014
Thank you for your review. We are really glad to read that you have found our location well suited to your requirements and you could relax in a peaceful environment. We are also happy that you were pleased with the service you received and considered our team friendly. We hope to see you again!

Cristina Gonzalez
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 19 July 2014

Our first visit to this resort . Check in was pleasant , fast and efficient and we were allocated an apt near the pool area . The apartment was nice and gee on us throughout the week . Kitchen smaller than normal but adequate. The second bedroom did not have an en-suite and the second bathroom was at the front door area. Air-con was quiet and efficient in the rooms . Kids using scooters up and down the pathway until midnight was a little bit annoying. There was some painting of the pathways during the day and the smell of solvent was very strong and made it unpleasant to be out around the pool . The main pool temperature was cold - a few hardy soles went in . Cannot fault the cleaning service which was close to daily .

The pool bar was mediocre and the woman serving was dour . The Cafe Med was better with pleasant service and reasonable food.

There are several places to eat at San Blas about 20 minutes walk away and there is a small-medium size supermarket there also.

Would recommend a car if staying here as the buses are hopeless .

Free Wi-Fi would be good . They charge per device and with 2 teenage kids this could be expensive.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank paperarms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamond R, Manager at Royal Tenerife Country Club, responded to this review, 28 July 2014
Thank you for your review. It is great to hear that overall you were satisfied with our service and facilities and we truly appreciate your comments. We are disappointed however to read that there were some aspects of your stay you found dissatisfactory and we hope there will be another chance to welcome you again and provide you with an outstanding experience on your next visit.

Cristina Gonzalez
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yorkshire
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 16 July 2014 via mobile

Royal Tenerife County Club is a beautiful place , room 128 is brilliant. Resort is very close to the Airport but you don't notice them after a day or so .Bus stop right outside the resort. Bars 15 minute walk away. Beaches a short bus ride away and very regular and yes they missed once ir twice but taxis are always passing and offering you a cheap deal on fare.
The staff are so nice and can not do enough for you ( thank you Ivan on main reception you are a gem and a gent and a credit to
Dimond Resorts..
loved our 2 weeks and didn't want to go home we would most definitely return to RTCC...

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank karen s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamond R, Manager at Royal Tenerife Country Club, responded to this review, 28 July 2014
Thank you for your words of appreciation following your recent stay! We believe that that it is the team as well as the standard of accommodations that makes the resort and we are very pleased to read that you have found our staff helpful. We hope we will have an opportunity to be of service in the future!

Cristina Gonzalez
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Tenerife Country Club

Property: Royal Tenerife Country Club
Address: Complejo San Andres | Calle San Andres, Golf del Sur, 38620, San Miguel de Abona, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > San Miguel de Abona
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 27 Speciality Lodging in San Miguel de Abona
Price Range (Based on Average Rates): £
Hotel Class:4 star — Royal Tenerife Country Club 4*
Number of rooms: 75
Official Description (provided by the hotel):
Set against rising hills amid the greens of the challenging Golf del Sur course, Royal Tenerife Country Club is a resort designed with relaxation in mind.The furnished accommodations boast sumptuous marble bathrooms and beautifully outfitted kitchens. Outside there are attractive, subtropical gardens, but the focal point of Royal Tenerife Country Club is its large and beautifully landscaped swimming pool.Out and about you will find that a relaxed atmosphere pervades, while the fish restaurants in the nearby village of Los Abrigos are simply too good to ignore. ... more   less 
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Also Known As:
Royal Tenerife Country Club Hotel San Miguel De Abona
Royal Tenerife Country Club San Miguel De Abona

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